Hi folks,
I am using RT 4.0.6.
I wrote a plug-in which needs some variables to be set in the config file.
So I created a file
/opt/rt4/local/RTx-MYPLUGIN/etc/RT_SiteConfig.pm
It looks like that:
Set($MyVar, 'SomeValue');
1;
The plug-in is activated in /opt/rt4/etc/RT_SiteConfig.pm with
Set(@Plug
Hello everybody
OS: ubuntu 10.04
RT-Version: RT 3.8.9
I tried out the iCal funktion but all what i get is the plain code in the
IE.
BEGIN:VCALENDAR CALSCALE:gregorian METHOD:publish
PRODID:-//RT-SBA-TEST-SYSTEM// VERSION:2.0 X-WR-CALDESC;VALUE=TEXT:Due dates
for RT tickets: Queue = 'Verbesse
Hi,
There is something a bit annoying with this CSS template: when you
load a big ticket, the "main-navigation" and "page-navigation" menus
are displayed only when the full page is loaded. Sound like a detail
but it gives an impression of slowness. It's not a big deal if the
page takes time to loa
Hi,
I've just updated to 4.0.6 and ticket updates are no longer being emailed. This
does not seem to be related to the noted FCGI.pm problem as (1) I'm using
mod_perl and (2) I updated the installed FCGI to v 0.74 just in case.
If I revert to 4.0.5 email works fine.
Sample debug output is :
[
On 23/05/2012 12:01, Niall Wilson wrote:
Hi,
I've just updated to 4.0.6 and ticket updates are no longer being emailed. This
does not seem to be related to the noted FCGI.pm problem as (1) I'm using
mod_perl and (2) I updated the installed FCGI to v 0.74 just in case.
If I revert to 4.0.5 ema
I reply to myself.
Switching from mod_fastcgi to mod_fcgid improved a lot the speed and
now this "slowness" is hard to notice.
--
L.B.
>
> On 23/05/2012 12:01, Niall Wilson wrote:
>> Hi,
>>
>> I've just updated to 4.0.6 and ticket updates are no longer being emailed.
>> This does not seem to be related to the noted FCGI.pm problem as (1) I'm
>> using mod_perl and (2) I updated the installed FCGI to v 0.74 just in case.
>>
>>
Maybe the config filename must be unique.
Rename your config file in flocal/plugin/RTx-MYPLUGIN/etc/ from
RT_SiteConfig.pm to MYPLUGIN_Config.pm.
I never had problems with my solution. Take a look at:
https://github.com/cloos/rt-extension-priorityasstring
-Chris
Am 23.05.2012 09:16, schrieb
On 05/23/2012 03:27 AM, john s. wrote:
> I tried out the iCal funktion but all what i get is the plain code in the
> IE.
This is IE being stupid and not handling the mime type usefully. Try
handing the iCal link to Outlook or another calendaring program.
On 05/23/2012 03:16 AM, Alexander Reintzsch wrote:
> I am using RT 4.0.6.
> I wrote a plug-in which needs some variables to be set in the config file.
> So I created a file
> /opt/rt4/local/RTx-MYPLUGIN/etc/RT_SiteConfig.pm
As Christian Loos pointed out, RT_SiteConfig.pm and RT_Config.pm are
treat
Hi all,
We have a queue we use as a "collaboration" queue in that tickets do not
follow an open-reply-resolved life cycle. Instead they are a quick "I
did this today" ticket, and the system auto-resolves it after 14 days.
We would like to hide the "Basics" box in this queue, but I am unable t
On 05/23/2012 07:01 AM, Niall Wilson wrote:
> I've just updated to 4.0.6 and ticket updates are no longer being
> emailed. This does not seem to be related to the noted FCGI.pm
> problem as (1) I'm using mod_perl and (2) I updated the installed
> FCGI to v 0.74 just in case.
>
> If I revert to 4.0
Please keep replies on the list, thanks.
On 05/23/2012 11:14 AM, Niall Wilson wrote:
> On 23 May 2012, at 16:09, Thomas Sibley wrote:
>> Exit code 1 isn't very useful, unfortunately. Does this happen with
>> every single mail RT tries to send? Are there ever any other exit codes
>> or errors?
>
On Wed, May 23, 2012 at 11:09 AM, Thomas Sibley wrote:
>> : `/usr/sbin/sendmail
>> -oi -t` exited with code 1 at
>> /opt/rt4/sbin/../lib/RT/Interface/Email.pm line 466.
>
> Exit code 1 isn't very useful, unfortunately. Does this happen with
> every single mail RT tries to send? Are there ever an
On 05/23/2012 11:25 AM, Niall Wilson wrote:
> On 23 May 2012, at 16:20, Thomas Sibley wrote:
>> Please keep replies on the list, thanks.
Niall— Again, please send your replies to rt-users. I subscribe and
will see your messages. If you don't reply to the list, other users
can't benefit from our
On 23 May 2012, at 16:33, Thomas Sibley wrote:
> On 05/23/2012 11:25 AM, Niall Wilson wrote:
>> On 23 May 2012, at 16:20, Thomas Sibley wrote:
>>> Please keep replies on the list, thanks.
>
> Niall— Again, please send your replies to rt-users. I subscribe and
> will see your messages. If you d
# /opt/rt4/bin/rt-mailgate --queue BigBrother --action correspond --url
http://rt.rdba.remotedbaexperts.com --debug < TEST-THIS
/opt/rt4/bin/rt-mailgate: temp file is '/tmp/j92jIcubtH/9qakj2w0lb'
/opt/rt4/bin/rt-mailgate: connecting to
http://rt.rdba.remotedbaexperts.com/REST/1.0/NoAuth/mail-gate
Tickets created by email have a "from" field, that is used to lookup a user in
RT, in order to assign that user as the requestor.
Sounds like your test is not from a valid user as RT sees it.
I don't remember if it fails with that error message, but double check that
your http server (apache/wha
On 05/23/2012 12:15 PM, Niall Wilson wrote:
> So it looks like the reason is that sendmail (exim) isn't receiving a
> recipient address:
>
> Bounce emails to the rt user on each event contain: "A message that
> you sent contained no recipient addresses, and therefore no delivery
> could be attempt
On 05/23/2012 01:05 PM, Thomas Sibley wrote:
> That's mighty strange. Can you send us both your non-working and
> working RT 4.0.6 RT_SiteConfig.pm? Please be sure to redact any
> passwords contained in them.
You can get a redacted version, along with other useful information, by
saving the Conf
FWIW, we are seeing the same sendmail problem with 3.8.10 patched
with latest patch set.
On 5/23/2012 1:06 PM, Thomas Sibley wrote:
On 05/23/2012 01:05 PM, Thomas Sibley wrote:
That's mighty strange. Can you send us both your non-working and
working RT 4.0.6 RT_SiteConfig.pm? Please be sure t
On 5/23/2012 1:11 PM, Jeff Blaine wrote:
FWIW, we are seeing the same sendmail problem with 3.8.10 patched
with latest patch set.
[Wed May 23 16:36:25 2012] [crit]:
: Could not send mail
with command `/usr/sbin/sendmail -oi -t`: program unexpectedly closed
pipe at /apps/rt/bin/../lib/RT/Inte
On 05/23/2012 01:18 PM, Jeff Blaine wrote:
> On 5/23/2012 1:11 PM, Jeff Blaine wrote:
>> FWIW, we are seeing the same sendmail problem with 3.8.10 patched
>> with latest patch set.
Not quite the same. You're getting a SIGPIPE not a failed exit.
Are you running mod_perl or FastCGI? If fastcgi, m
Are you running mod_perl or FastCGI? If fastcgi, mod_fcgid,
mod_fastcgi, or something else?
mod_perl
Can we see a saved copy of the System Configuration page?
Mailing to you.
What's in your mail logs?
Absolutely nothing worthwhile :(
Just a bunch of angry users with broken RT mail from
On 05/23/2012 01:54 PM, Jeff Blaine wrote:
>> What's in your mail logs?
>
> Absolutely nothing worthwhile :(
>
> Just a bunch of angry users with broken RT mail from a security
> patch.
We obviously didn't run across this problem in testing, and we're
working to try and replicate it now.
> BTW,
Will also add to the data that our *other* RT instance
running 4.0.6 now, on a RHEL 6.2 box, with mod_perl as
well... works fine.
[ In contrast to our 3.8.10 + security patches on RHEL ]
[ 5.8 where web UI -> email broke ]
On 05/23/2012 02:29 PM, Jeff Blaine wrote:
> Will also add to the data that our *other* RT instance
> running 4.0.6 now, on a RHEL 6.2 box, with mod_perl as
> well... works fine.
Can you send me the Sys Config page for that instance?
> [ In contrast to our 3.8.10 + security patches on RHEL ]
> [
Hi all,
RT: 4.0.5
Set($FriendlyFromLineFormat, "\"%s\" <%s>");
In the autoreply email I'm getting "queue description " and we'd
rather have it - "queue name ". I'm not sure how to change this
behavior and from what I've read it seems we should be seeing the queue name
used.
Any help appreciat
On 05/23/2012 01:54 PM, Jeff Blaine wrote:
>> What's in your mail logs?
>
> Absolutely nothing worthwhile :(
Can you send us your apache error logs?
Are you running with selinux enabled?
We are somewhat new to RT, and at the moment we have implemented it in what I
believe is the simplest form possible. We have the RT server accept emails from
our 'internal clients' which auto-generates a ticket on their behalf and
creates them an account based on the email address of the request
On 5/23/2012 2:50 PM, Thomas Sibley wrote:
On 05/23/2012 01:54 PM, Jeff Blaine wrote:
What's in your mail logs?
Absolutely nothing worthwhile :(
Can you send us your apache error logs?
Honest, there's nothing there to send you. Nothing in error logs
at all per-correspondence. Nothing bad i
On Wed, 2012-05-23 at 13:11 -0400, Jeff Blaine wrote:
> FWIW, we are seeing the same sendmail problem with 3.8.10 patched
> with latest patch set.
We have replicated this problem when running 3.8.12, or 3.8.x + the
security patches, when running under mod_perl; mod_fcgid and mod_fastcgi
are unaffe
Hi,
I found a solution ... for those using PHP to add attachments to existing
tickets
the pear package 'HTTP_Request2' builds the multipart/mime-data correctly.
Here I show a few lines of code that worked perfectly:
http://ticket/rt4/REST/1.0/ticket/514/comment?user=$username&pass=$password
";
$a
On 05/23/2012 04:04 PM, Jeff Blaine wrote:
> I'll point out, too, for more data ... that before I did the
> patching yesterday, I did a:
>
> mkdir SAVE
> cp -rp bin lib share local etc SAVE
>
> Looking at the new lib/RT/Interface/Email.pm from the patch, and
> looking at the diff IN the p
On 5/23/2012 4:05 PM, Alex Vandiver wrote:
On Wed, 2012-05-23 at 13:11 -0400, Jeff Blaine wrote:
FWIW, we are seeing the same sendmail problem with 3.8.10 patched
with latest patch set.
We have replicated this problem when running 3.8.12, or 3.8.x + the
security patches, when running under mod
On May 23, 2012, at 1:24 PM, Jeff Blaine wrote:
> On 5/23/2012 4:05 PM, Alex Vandiver wrote:
>> On Wed, 2012-05-23 at 13:11 -0400, Jeff Blaine wrote:
>>> FWIW, we are seeing the same sendmail problem with 3.8.10 patched
>>> with latest patch set.
>>
>> We have replicated this problem when runnin
On 5/23/2012 4:23 PM, Thomas Sibley wrote:
On 05/23/2012 04:04 PM, Jeff Blaine wrote:
I'll point out, too, for more data ... that before I did the
patching yesterday, I did a:
mkdir SAVE
cp -rp bin lib share local etc SAVE
Looking at the new lib/RT/Interface/Email.pm from the patch,
On 05/23/2012 04:35 PM, Chris Hiestand wrote:
> I also had this problem when I upgraded from 3.8.9 to 3.8.12 yesterday.
> I had to rollback the upgrade in order to get operational again.
It's great to hear about these sorts of things when they happen. If
there's a next time, don't hesitate to mak
We would like to create a scrip for RT the sends out texts to both my
supervisor and I when a ticket arrives afterhours. The text would have ticket
#, ticket subject, requestor and a link to the ticket. Any ideas where to
start with this?
I haven't been able to find anything online regarding t
On 23 May 2012, at 18:05, Thomas Sibley wrote:
> On 05/23/2012 12:15 PM, Niall Wilson wrote:
>> So it looks like the reason is that sendmail (exim) isn't receiving a
>> recipient address:
>>
>> Bounce emails to the rt user on each event contain: "A message that
>> you sent contained no recipient
Most carriers support email to sms for free. Something along the lines
of 8005551...@tmomail.com all you'd have to do is format your
notification email to be stripped of html and (ideally) limited to the
160 char sms limit.
Here's a wiki list of them http://en.wikipedia.org/wiki/List_of_SMS_
On 05/23/2012 4:26 PM, 20/20 Lab wrote:
Most carriers support email to sms for free. Something along the
lines of 8005551...@tmomail.com all you'd have to do is format your
notification email to be stripped of html and (ideally) limited to the
160 char sms limit.
Here's a wiki list of them
I am trying to get rt4.0.5(/opt/rt4) setup with its own clean setup under the
default install and leave my rt3.8.11 also in it's default (/opt/rt3)
I have ran the queries.sql created from the upgrade against the rt3 db, and
pointed rt4 at the rt3 db, and have the correct apache files in place (on
And a side-effect; the rt3 instance will come up just fine...but no update
emails get sent (reply, take, open, etc)
An email goes out on ticket creation - but not on updates... :/
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Andrew
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