If you staring from scratch why not going with 4.0.6 ?
but you can always start from the wiki page
* http://requesttracker.wikia.com/wiki/ExternalAuth
* http://requesttracker.wikia.com/wiki/ExternalAuthentication
And google for more in the archive for e.g
http://www.gossamer-threads.com/lists/rt/
Hi,
I'm trying to use the REST interface to create link two tickets
without any success.
Accordingly to the documentation, it should be enough to POST to
http://myserver/REST/1.0/ticket//links but it doesn't seem
to work.
If I issue the POST request http://rt/REST/1.0/ticket/91/links with
body co
On 05/28/2012 10:18 AM, SCOTTO Alberto (Consultant) (FIAT POWERTRAIN
TECHNOLOGIES) wrote:
> I can't get the autocomplete email address feature to work for
> unprivileged people who access the SelfService area. It is correctly
> set in RT_SiteConfig, as I can also see in RT's web UI, tools >
> syste
Thank you very much for the link!
It's a feature very useful for end users, so when I have time, I'll try to
figure out how to solve the problem (I see a solution already exists, I'll see
if it works on RT4).
Cheers
Alberto Scotto
Information Technologies Consultant
FIAT POWERTRAIN TECHNOLOGI
On 05/29/2012 08:50 AM, SCOTTO Alberto (Consultant) (FIAT POWERTRAIN
TECHNOLOGIES) wrote:
> Thank you very much for the link!
> It's a feature very useful for end users, so when I have time, I'll try to
> figure out how to solve the problem (I see a solution already exists, I'll
> see if it works
Then that will be my first try!
Thank you again,
I'll let you know as soon as I try
Alberto Scotto
Information Technologies Consultant
FIAT POWERTRAIN TECHNOLOGIES S.p.A.
Corso Settembrini 167, 10135 Torino, Italia
Da: rt-users-boun...@lists.bestpractical
Hello,
I'd like to create a new version of "On Create Autoreply To Requestors".
What I've done :
1) cp Action/Notify.pm Action/Notify2.pm
2) /path/to/rt3/sbin/rt-setup-database --action insert --datafile
/path/to/data-file
3) /Admin/Global/Scrip.html?Create=1 (same configuration as "On C
Hi all -
I sent this same question out last week with now response -- I'm trying
again!
We're looking to the *Update Type* default to *Reply to requestors* when
resolving a ticket.
I've read the wiki page (
http://requesttracker.wikia.com/wiki/CustomStatusesInRt4 ) about setting it
up -- but it
You really shouldn't need to do all this to accomplish what you want. Scrips
are configurable from the web interface, and you can create and/or change the
behavior of that scrip by updating the scrip itself, rather than modifying the
code and the DB directly.
To get more assistance, you would n
I would also strongly recommend you look at the "rt-extension-ldapimport",
which will allow you to sync groups and users from AD using ldap.
Thanks,
Jok
--
| Joachim Thuau | IT Systems Engineer - Linux / SpaceX |
| Cell: 310-890-7937 | Office: 310-363-6153 |
From: Kenneth Crocker mailto:kenn.cro
Oops -- this was intended for Rabin, as a reply to his active directory
integration questionŠ
Jok
--
| Joachim Thuau | IT Systems Engineer - Linux / SpaceX |
On 5/29/12 8:47 AM, "Joachim Thuau" wrote:
>I would also strongly recommend you look at the
>"rt-extension-ldapimport", which will all
Is there way to disable notification to users that arent allowed to Create
ticket?
I got this reply from RT: "No permission to create tickets in the queue
'QUEUE'"
Hello Everyone,
We've upgraded from RT 3.8.8 with MySQL to RT 4.0.5 (debian package) with
Postgresql, and are having some performance issues with the web interface.
I've searched the list archives and Google, and haven't been able to find
the issue. I'm hoping someone can help point me in the ri
Hi,
Probably next step would be Mason profiler. It's described in
RT_Config.pm. Once you know where WebUI is slow return back.
On Wed, May 30, 2012 at 12:32 AM, Nathan Baker wrote:
> Hello Everyone,
>
> We've upgraded from RT 3.8.8 with MySQL to RT 4.0.5 (debian package) with
> Postgresql, and a
On May 29, 2012, at 4:32 PM, Nathan Baker wrote:
> Hello Everyone,
>
> We've upgraded from RT 3.8.8 with MySQL to RT 4.0.5 (debian package) with
> Postgresql, and are having some performance issues with the web interface.
> I've searched the list archives and Google, and haven't been able to
On 05/29/2012 11:32 AM, Max McGrath wrote:
> I sent this same question out last week with now response -- I'm trying
> again!
>
[snip]
>
> Am I missing anything?
Yes, my coworker Ruslan's response to your original mail yesterday
asking for your full config.
On May 29, 2012, at 4:54 PM, Darren Nickerson wrote:
>
> We're seeing similar performance regression after an upgrade from 4.0.0rc5 to
> 4.0.5. I just loaded a very short ticket for the first time, it took 16
> seconds. I did a reload on the page, and it took less than 2 seconds. I also
> went
On Wed, May 30, 2012 at 1:42 AM, Darren Nickerson wrote:
>
> On May 29, 2012, at 4:54 PM, Darren Nickerson wrote:
>
>
> We're seeing similar performance regression after an upgrade from 4.0.0rc5
> to 4.0.5. I just loaded a very short ticket for the first time, it took 16
> seconds. I did a reload
On May 29, 2012, at 5:56 PM, Ruslan Zakirov wrote:
>
> How many users do you have in the owner dropdown in search builder?
Only 10. And the next time I load this page (and with each attempt immediately
after) the number is much healthier:
=Mason= localhost -
/E
Ruslan,
Thank you, that provided some great info. I'm wondering if my issue (or
one of them) is from our custom fields. There is one spot where it
consistently takes a couple seconds:
=Mason= localhost -
/Ticket/Elements/ShowCustomFields {{{
=Mason= localhost -
/Elements/ShowCustomFields {{{
=M
On Wed, May 30, 2012 at 2:01 AM, Darren Nickerson wrote:
>
> On May 29, 2012, at 5:56 PM, Ruslan Zakirov wrote:
>
>
> How many users do you have in the owner dropdown in search builder?
>
>
> Only 10. And the next time I load this page (and with each attempt
> immediately after) the number is much
How would I adjust RT setup to allow for the requestor to include a CC for
ongoing correspondence
Any ideas welcomed
Thanks
Joe
Joe Kirby , Assistant Vice President, Business Systems
Division of Information Technology (DoIT)
Support Response - http://www.umbc.edu/doit
Administration 627
Joe,
I believe that RT has an option in the configuration to automatically add
email CC's as ticket CC's.
You can have that option applied RT-Wide or on a Queue by Queue basis.
>From there it is just a matter of notification scrips.
Hope this helps.
Kenn
On Tue, May 29, 2012 at 3:53 PM, Joe K
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