Re: [rt-users] [SLA] Custom (and very imperfect) solution for parking stalled tickets

2012-06-11 Thread Robert Wysocki
Dnia 2012-06-09, sob o godzinie 22:50 +0400, Ruslan Zakirov pisze: On Sat, Jun 9, 2012 at 10:17 PM, Scotto Alberto al.sco...@reply.it wrote: Much better, following KISS rule: we could simply use hidden CFs to store temporary values! This way it's much cleaner,

Re: [rt-users] Modify AutoOpen script

2012-06-11 Thread Kamil Gmyrek
On 09.06.2012 10:52, Ruslan Zakirov wrote: Failed how? What have you tried? You are in right direction. You can use custom condition instead of modifying action. Found a solution. I don't remember what I did before but now it works how I wanted to work. How can I use a custom condition to

Re: [rt-users] Problem with interpretation of images

2012-06-11 Thread Alexander Reintzsch
Am Mittwoch, den 06.06.2012, 15:04 -0400 schrieb Thomas Sibley: On 06/06/2012 12:10 PM, Paul Tomblin wrote: I've encountered the same problem even if I put my image in /opt/rt4/share/html/NoAuth/images, at least with the standalone server. Try the dhandler approach. Serve images out of

Re: [rt-users] RT3 (solaris) to RT4(linux)

2012-06-11 Thread Asif Iqbal
On Mon, Jun 4, 2012 at 1:51 PM, Asif Iqbal vad...@gmail.com wrote: On Mon, Jun 4, 2012 at 12:39 PM, Asif Iqbal vad...@gmail.com wrote: Hi I am looking for suggestions on upgrading rt3(solaris sparc) to rt4(ubuntu linux). rt3: rt3: 3.8.2 OS: solaris 10 sparc on T1000 Mysql:

Re: [rt-users] RT3 (solaris) to RT4(linux)

2012-06-11 Thread Thomas Sibley
On 06/11/2012 08:33 AM, Asif Iqbal wrote: I like to do a test migration. How do I start with 600 newest tickets instead of doing a migration test with all 1 million+ tickets? Your test migration really should use all your data so you know how long it'll take, what the downtime will be, and

Re: [rt-users] RT3 (solaris) to RT4(linux)

2012-06-11 Thread Tim Cutts
On 11 Jun 2012, at 15:05, Thomas Sibley wrote: On 06/11/2012 08:33 AM, Asif Iqbal wrote: I like to do a test migration. How do I start with 600 newest tickets instead of doing a migration test with all 1 million+ tickets? Your test migration really should use all your data so you know

Re: [rt-users] Modify AutoOpen script

2012-06-11 Thread Kevin Falcone
On Mon, Jun 11, 2012 at 09:18:45AM +0200, Kamil Gmyrek wrote: On 09.06.2012 10:52, Ruslan Zakirov wrote: Failed how? What have you tried? You are in right direction. You can use custom condition instead of modifying action. Found a solution. I don't remember what I did before but now it

[rt-users] Authen-ExternalAuth LDAP problem

2012-06-11 Thread Russ Lavoy
I just installed RT 4.0.6 with no issue.   The only issue I currently have is getting it to work with ldap. below is snippet of my config. Set( @Plugins, qw(RT::Authen::ExternalAuth) ); # LDAP Configuration # The order in which the services defined in ExternalSettings # should be used to

Re: [rt-users] Authen-ExternalAuth LDAP problem

2012-06-11 Thread Natxo Asenjo
On Mon, Jun 11, 2012 at 6:40 PM, Russ Lavoy ussray...@yahoo.com wrote: knip # as internal users if they fail to authenticate from an # external service. Set($AutoCreateNonExternalUsers,0); # LDAP Settings 'My_LDAP' = { 'type'

[rt-users] Search results showing a bunch of HTML

2012-06-11 Thread Jeff Blaine
I've not seen this reported. Any ideas? Performing a search is displaying (showing, not rendering) a bunch of HTML *after the search results* in RT 3.8.12 and RT 3.8.13 (those are the two I know of at least).

Re: [rt-users] Search results showing a bunch of HTML

2012-06-11 Thread Thomas Sibley
On 06/11/2012 05:11 PM, Jeff Blaine wrote: I've not seen this reported. Any ideas? Performing a search is displaying (showing, not rendering) a bunch of HTML *after the search results* in RT 3.8.12 and RT 3.8.13 (those are the two I know of at least). We can't diagnose this without more

[rt-users] Callback to redirect page in Create.html

2012-06-11 Thread Jim Lesinski
Hello, Can anyone offer any insight about creating a Callback in Create.html to redirect to a custom create page an a per queue basis? I believe I have the correct callback in: /opt/rt4/local/html/Callbacks/MYNAME/Ticket/Create.html/Init and I am able to perform the redirect, but can't seem to

[rt-users] Authentication against LDAP and Authorization against internal db

2012-06-11 Thread Asif Iqbal
I am using external authentication against our corporate AD server successfully, using the RT::Authen::ExternalAuth. But I like the authorization done against internal db for user account. Just because a user has a valid AD credential is not enough for him/her to be able to login to our RT. We