Thanks Ruslan.
Yes, date format and timezone is ISO UTC. As I've understood RT stores
datetimes in ISO UTC internally and when displaying - converts correspondingly
in local configured timezone.
Thu, 28 Jun 2012 00:19:41 +0300 от Ruslan Zakirov r...@bestpractical.com:
Hi,
Thanks for a help.
I also used Transactions property. But instead of while loop used Next method.
Although I\ve expected to see First-lie method. Nevertheless everything works.
Thu, 28 Jun 2012 00:21:20 +0300 от Ruslan Zakirov r...@bestpractical.com:
hi,
my $txns =
That's twice in as many days. Time to tweak my aliases I think.
Sorry.
Stuart J. Browne
Senior Unix Administrator, Network Administrator, Database Administrator
AusRegistry Pty Ltd
Level 8, 10 Queens Road
Melbourne. Victoria. Australia. 3004.
Ph: +61 3 9866 3710
Fax: +61 3 9866 1970
Email:
Hi, I would like to know why it's wrote (Not set) near the DateTime Custom
field? I try to setting the date but there are no change. Thx
http://imageshack.us/photo/my-images/155/notset.png/
Hi ,
is there any difference between the to scrips:
scrip1
Condition: User defined
Action: User defined
Custom condition: my condition
Custom action preparation code: return 1;
Custom action cleanup code: my action
scrip2
Condition: On Transaction
Action: User defined
Custom action
Dear All,
We have something call
abc-inter...@clientdomain.commailto:abc-inter...@clientdomain.com which use
as internal comments, sometime someone accidently send out email without
-internal to cause email directly send to client, is there have a way to
confirm if the internal comment is
Outside of allowing tickets to be opened directly into a queue, what is
gained from using queue-specific addresses? I am unable to find a wiki
page about it that really highlights that.
Replying directly to the default address seems to work fine as long as
the ticket number is easily seen by
On 06/26/2012 11:19 AM, Borngunners wrote:
I made the correction to your suggestion and RT seems to be fetching
tickets from helpd...@health.umd.edu, but I get this message after
looking into the log:
root@helpdesks:/var/tmp/rt-4.0.5# tail .f /var/log/fetchmail.log
tail: cannot open `.f' for
On Wed, Jun 27, 2012 at 03:15:31PM -0700, jesse west wrote:
i see, i thought he meant to copy and paste the article into the template
what would that look like to use the API in a template?
i can't find any documentation on this...
Are you looking for documentation about Articles?
On Wed, Jun 27, 2012 at 11:09:27PM -0400, Andy Harrison wrote:
The fact that you see errors like this:
[Wed Jun 27 22:43:04 2012] [info]:
RT::Authen::ExternalAuth::CanonicalizeUserInfo returning Address1: 21
JARVIS AVE, City: ROCHESTER, Comments: Autocreate from metrocast
customer mysql db,
On Thu, Jun 28, 2012 at 02:59:10PM +0200, Jonathan Khattir wrote:
Hi, I would like to know why it's wrote (Not set) near the DateTime Custom
field? I try to
setting the date but there are no change. Thx
http://imageshack.us/photo/my-images/155/notset.png/
It's because the DateTime
On Thu, Jun 28, 2012 at 04:13:57PM +0200, Christian Loos wrote:
is there any difference between the to scrips:
Since On Transaction is applicable to any transaction type and just
does a 'return 1', they should be quite similar. The only win is that
in the former one, your Action will never be
On Thu, Jun 28, 2012 at 11:08:24PM +0800, Thomas Lau wrote:
We have something call [1]abc-inter...@clientdomain.com which use as
internal comments,
sometime someone accidently send out email without -internal to cause
email directly send to
client, is there have a way to confirm if
On Thu, Jun 28, 2012 at 11:03:30AM -0500, Russell Jones wrote:
Outside of allowing tickets to be opened directly into a queue, what
is gained from using queue-specific addresses? I am unable to find a
wiki page about it that really highlights that.
Replying directly to the default address
Hi folks:
We have RT 4.0.6 installed and working. Web site is running under
nginx and an fcgi process. Mail server on a different (remote) machine,
though we have postfix running/configured correctly on the web server
machine running rt4.
Sending mail from the rt4 machine works fine.
i will be as specific as possible
when a student generates a ticket for Unexcused Early Release
i have a scrip with this custom condition:
my $match = Unexcused Early Release;
my $t_subject = $self-TicketObj-Subject;
if ( $t_subject !~ /$match/i ) {
return 1;
}
else {
return 0;
}
which runs
On Thu, Jun 28, 2012 at 9:07 AM, Alexander Sagratyan fm100te...@mail.ru wrote:
Thanks Ruslan.
Yes, date format and timezone is ISO UTC. As I've understood RT stores
datetimes in ISO UTC internally and when displaying - converts
correspondingly in local configured timezone.
Internally it
On Thu, Jun 28, 2012 at 9:10 AM, Alexander Sagratyan fm100te...@mail.ru wrote:
Thanks for a help.
I also used Transactions property. But instead of while loop used Next
method. Although I\ve expected to see First-lie method. Nevertheless
everything works.
there was a typo. It sure should be
hello,
We have an rt4 server that's been working quite well for about a year
in our organization. However I have just been asked to find out how to
get RT to send email notifications to requestors when RT assigns a
ticket to someone. I'm thinking that there might be a template I can
edit that
Tim,
That would be a real easy one to develop. Yes, you can create a new
template that could be global or for a Queue that would relate the
pertanent info and that template would be the one you refer to in your new
notification scrip.
You will want to name it appropriately (Notify Requestor on
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