Hello,
We are running RT-4.0.6 built from source on Debian. We have setup the
LDAP import extension, and have setup permissions on many queues depending
on group memberships (hundreds of queues, thousands of users). Each queue
is managed by a group. Users that are members of any of those groups g
On 07/20/2012 03:51 PM, Thierry Thelliez wrote:
> In some systems the admin can only reset the end user passwords. They
> cannot know the passwords by setting it themselves. In RT (3.8) if
> admins set the passwords, then they could log in as the user
> themselves.
>
> Is that possible to forbid
In some systems the admin can only reset the end user passwords. They
cannot know the passwords by setting it themselves. In RT (3.8) if
admins set the passwords, then they could log in as the user
themselves.
Is that possible to forbid that in RT? I would like to avoid issues
about who did wha
I have a couple of web pages that are being installed as an extension
(along with Scrips and Actions etc). I want to pass information from one
part of the web interface to another part of the web interface. I thought
of using the session, having the mason code setting $session{'Clients'} =
"testi
On Fri, Jul 20, 2012 at 03:06:41PM +0200, Jack Zabolotnyi wrote:
>I'm trying to build very simple workflow:
>1. user adds transaction to some ticket (simply comment or reply)
>2. this transaction have couple CustomFields
>3. After adding this transaction, i'm executing scrip (Condit
On Fri, Jul 20, 2012 at 12:11 PM, Kevin Falcone
wrote:
> On Thu, Jul 19, 2012 at 11:49:01AM -0300, Eduardo wrote:
>> One ticket in particular we can not change the owner ... it is
>> "nobody in particular"
>>
>> The ticket is in a queue and it was created inside this same queue.
>>
>> It is stran
On 07/20/2012 12:45 PM, Kevin Elliott wrote:
> Sorry all - I'm a bit confused on where these files live.
>
> I have RT-ish stuff in:
>
> /usr/share/request-tracker4
> /usr/local/share/request-tracker4
> /etc/request-tracker4
>
> Should I just grab all of those directories in my backup?
Yes. Se
Sorry all - I'm a bit confused on where these files live.
I have RT-ish stuff in:
/usr/share/request-tracker4
/usr/local/share/request-tracker4
/etc/request-tracker4
Should I just grab all of those directories in my backup?
What about the mail filters for each queue? I can't find anything in
/
On Tue, Jul 17, 2012 at 08:29:42PM +0300, Ruslan Zakirov wrote:
> On Fri, Jul 13, 2012 at 8:24 PM, Kailas Narendran wrote:
> > We're using RT and have a situation where, on correspondence, we need to
> > notify both Owners and AdminCCs. If someone is on both lists, then we would
> > want them to
On Tue, Jul 17, 2012 at 02:25:19PM -0700, Sandra Wittenbrock wrote:
> [Tue Jul 17 20:51:02 2012] [debug]: Attempting to use this
> canonicalization key: EmailAddress
> (/usr/local/share/request-tracker3.8/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:472)
> [Tue Jul 17 20:51:02 2012]
On Fri, Jul 20, 2012 at 09:24:22AM +0200, Ole Jon Bjørkum wrote:
>Ever since we started to use RT (before 3.8.7, now 4.0.4), it doesn't seem
> to use the correct
>charset for logging. All norwegian characters (aeo/aa) becomes: **. I can
> see this because we
>have scrips that contain
On Fri, Jul 20, 2012 at 01:14:53PM +0530, Rajesh Kumar wrote:
>Hi All,
>
>I'm new to RT and trying to make it work in following manner -
>
>1. There should be only one queue called 'Support'. This is because we
> have too many clients
>and is a management call...
>
>2. Multi
On Mon, Jul 16, 2012 at 10:06:22AM +0200, Ole Jon Bjørkum wrote:
>I have configured RT at a glance globally, and want to reset all users' RT
> at a glance so that
>they get the global version. Is it possible? Now seems like each user have
> to do it.
Right now the only way is clearing th
On Thu, Jul 19, 2012 at 11:49:01AM -0300, Eduardo wrote:
> One ticket in particular we can not change the owner ... it is
> "nobody in particular"
>
> The ticket is in a queue and it was created inside this same queue.
>
> It is strange that in the logs I saw this at the time the ticket was crea
On 07/20/2012 05:43 AM, Rémi wrote:
> In my case I tweek a little more the scrubber to avoid (reduce)
> security issues,
> the only thing I wanted is the ability to paste en image in the
> CKeditor (
On Thu, Jul 5, 2012 at 7:42 PM, Kevin Falcone wrote:
> On Thu, Jul 05, 2012 at 12:42:23PM +0200, Carlos Becker wrote:
>> I installed the debian rt4 packages on Debian stable 6.x squeeze.
>> Unfortunately squeeze does not provide rt4 and assettracker packages
>> so I use the packages that are avail
Hi everyone!
I'm trying to build very simple workflow:
1. user adds transaction to some ticket (simply comment or reply)
2. this transaction have couple CustomFields
3. After adding this transaction, i'm executing scrip (Condition:
OnTransaction, Action: User Defined, Stage: TransactionBatch) wher
2012/7/19 Ruslan Zakirov :
> On Thu, Jul 19, 2012 at 11:44 PM, Florin Andrei
> wrote:
>> On 07/19/2012 03:59 AM, Rémi wrote:
>>>
>>>
>>> I got this working in RT 3.8.8 with modifying /Elements/SrubHTML to
>>> authorize IMG elements and src attribute. After that you can see
>>> inline images in ti
Hi All,
I'm new to RT and trying to make it work in following manner -
1. There should be only one queue called 'Support'. This is because we
have too many clients and is a management call...
2. Multiple clients using same queue to create tickets.
3. No client should be able to access anothe
Ever since we started to use RT (before 3.8.7, now 4.0.4), it doesn't seem to
use the correct charset for logging. All norwegian characters (æøå) becomes: �.
I can see this because we have scrips that contain norwegian characters, and
every time a scrip is launched, it is logged to the Apache l
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