Dear RT-fans or RT-nerds,
thank you for your advice you have given me over the years. I am going
to change my working place, in which I will not use the RT anymore. I
hope we will see again, soon.
Thanks for all,
Wolfram
We're hiring! http://bestpractical.com/jobs
On 30 Oct 2012, at 19:47, Thomas Sibley t...@bestpractical.com wrote:
On 10/30/2012 12:21 PM, Ram wrote:
How do folks deal with perl conflicts? We normally use RPMs for
everything but that's not practical given the relatively high-version
requirements of the rt4 branch so CPAN seems the only
Used procmail to do this.
Procmail will forward to correct queue based on who is on To and Cc fields.
:0 w
* ^(Cc|To).*custom...@domain.com
|/usr/bin/rt-mailgate --queue customer1 --action correspond --url
http://127.0.0.1/rt/
:0 w
* ^(Cc|To).*custom...@domain.com
|/usr/bin/rt-mailgate
Hi all,
I've been generating monthly reports with a crontab script that
includes a line like this:
/opt/rt3/bin/rt list created = '2012-04-01' AND status != 'rejected'
AND Queue = 'whatever' AND (owner = 'user1' OR owner = 'user2') |
grep -v No matching results. | wc -l
As you can see, I'm only
Hi everybody,
I wanna translate a few english names to polish and it goes quite
good. But i have problem to translate words from
user-settings-seaved searches-My Tickets, Unowned Tickets and
Bookmarket Tickets. I found one of them in right file with polish
translation share/po/pl.po and put there
Date: Wed, 31 Oct 2012 10:10:56 +
From: Tim Cutts t...@sanger.ac.uk
To: Thomas Sibley t...@bestpractical.com
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Perl conflicts
Message-ID: b823eddb-03a1-4bd4-bc4f-e5c6de19c...@sanger.ac.uk
Content-Type: text/plain;
On 31 Oct 2012, at 16:45, Ram ram0...@gmail.com wrote:
On my Mac, where I do some RT tinkering as a standalone build, I have an
rt-support directory in my home directory, and I put all the libraries RT
needs in there, and I point my PERL5LIB and DYLD_LIBRARY_PATH variables at
it whenever
On 10/31/2012 09:45 AM, Ram wrote:
Any other ideas?
It's worlds-apart easier and less error prone to use an entirely
separate perl build instead of just a separate perl lib path. See perlbrew.
We're hiring! http://bestpractical.com/jobs
Hi Jan,
make sure you didn't forget to clear the Mason cache (/path to your
rt/var/mason_data/obj).
I also forget it sometimes and wonder why my German translations won't work.
;)
Hope this helps!
Have a nice evening!
declaya
--
View this message in context:
On Wed, Oct 31, 2012 at 10:25:31AM -0700, Thomas Sibley wrote:
On 10/31/2012 09:45 AM, Ram wrote:
Any other ideas?
It's worlds-apart easier and less error prone to use an entirely
separate perl build instead of just a separate perl lib path. See perlbrew.
+1 It is much, much easier and
On Wed, Oct 31, 2012 at 10:43:10AM -0700, declaya wrote:
make sure you didn't forget to clear the Mason cache (/path to your
rt/var/mason_data/obj).
I also forget it sometimes and wonder why my German translations won't work.
;)
If folks have translation updates, it'd be awesome to have
Hello all,
We have RT 4.0.7 installed on SLES11-SP2 64-bit
Following is package version:
This is perl, v5.10.0 built for x86_64-linux-thread-multi
mysql Ver 14.12 Distrib 5.0.96, for suse-linux-gnu (x86_64) using EditLine
wrapper
apache2-2.2.12-1.30.1
apache2-mod_perl-2.0.4-40.19
After
Hi all, I guess I should start by asking if this is a good idea AT ALL.
I believe I want to get the people cc:ed or added to the to: line in email
responses added to the ticket as Ccs. Not sure I've phrased that in a way
that parses well; if not, let me know and I'll rephrase.
When I open a
On Wed, Oct 31, 2012 at 07:35:17PM +0100, Jonathan Khattir wrote:
I would like that user create ticket only via Web server and reply via
email or web interface,
but by default when i send it to the correspond address, it will create
a new ticket if the
there isn't a ticket number
On 10/31/2012 08:32 AM, Jan Niezbędny wrote:
I wanna translate a few english names to polish and it goes quite
good. But i have problem to translate words from
user-settings-seaved searches-My Tickets, Unowned Tickets and
Bookmarket Tickets. I found one of them in right file with polish
We use this RT Scrip:
http://requesttracker.wikia.com/wiki/AddWatchersOnCorrespond
~Jason
On 10/31/2012 02:52 PM, Jason Marshall wrote:
Hi all, I guess I should start by asking if this is a good idea AT ALL.
I believe I want to get the people cc:ed or added to the to: line in
email responses
been playing aorund with this for a few day now. Able to design a table in the
WYSIWYG and have it email out properly (by setting the contect to html in the
templates) and show properly in the history (by pbypassing the scrubber).
still having an issue populating the Description field on a
Aaron,
Set up a queue for each building and then you can set up approvals for each
individual Queue.
Kenn
On Tue, Oct 30, 2012 at 2:00 PM, Aaron Zuercher
aaron.techge...@gmail.comwrote:
Hi all,
My school district has been using RT for IT for many years with great
success. We are looking to
18 matches
Mail list logo