[rt-users] Thanks for your advice

2012-10-31 Thread Wolfram Huettermann
Dear RT-fans or RT-nerds, thank you for your advice you have given me over the years. I am going to change my working place, in which I will not use the RT anymore. I hope we will see again, soon. Thanks for all, Wolfram We're hiring! http://bestpractical.com/jobs

Re: [rt-users] Perl conflicts

2012-10-31 Thread Tim Cutts
On 30 Oct 2012, at 19:47, Thomas Sibley t...@bestpractical.com wrote: On 10/30/2012 12:21 PM, Ram wrote: How do folks deal with perl conflicts? We normally use RPMs for everything but that's not practical given the relatively high-version requirements of the rt4 branch so CPAN seems the only

[rt-users] RES: receive mail using one account

2012-10-31 Thread Diaulas Castro
Used procmail to do this. Procmail will forward to correct queue based on who is on To and Cc fields. :0 w * ^(Cc|To).*custom...@domain.com |/usr/bin/rt-mailgate --queue customer1 --action correspond --url http://127.0.0.1/rt/ :0 w * ^(Cc|To).*custom...@domain.com |/usr/bin/rt-mailgate

[rt-users] Monthly reports with REST (timeout)

2012-10-31 Thread Ignacio Vazquez
Hi all, I've been generating monthly reports with a crontab script that includes a line like this: /opt/rt3/bin/rt list created = '2012-04-01' AND status != 'rejected' AND Queue = 'whatever' AND (owner = 'user1' OR owner = 'user2') | grep -v No matching results. | wc -l As you can see, I'm only

[rt-users] RT 4 Translation problem

2012-10-31 Thread Jan Niezbędny
Hi everybody, I wanna translate a few english names to polish and it goes quite good. But i have problem to translate words from user-settings-seaved searches-My Tickets, Unowned Tickets and Bookmarket Tickets. I found one of them in right file with polish translation share/po/pl.po and put there

Re: [rt-users] Perl conflicts

2012-10-31 Thread Ram
Date: Wed, 31 Oct 2012 10:10:56 + From: Tim Cutts t...@sanger.ac.uk To: Thomas Sibley t...@bestpractical.com Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Perl conflicts Message-ID: b823eddb-03a1-4bd4-bc4f-e5c6de19c...@sanger.ac.uk Content-Type: text/plain;

Re: [rt-users] Perl conflicts

2012-10-31 Thread Tim Cutts
On 31 Oct 2012, at 16:45, Ram ram0...@gmail.com wrote: On my Mac, where I do some RT tinkering as a standalone build, I have an rt-support directory in my home directory, and I put all the libraries RT needs in there, and I point my PERL5LIB and DYLD_LIBRARY_PATH variables at it whenever

Re: [rt-users] Perl conflicts

2012-10-31 Thread Thomas Sibley
On 10/31/2012 09:45 AM, Ram wrote: Any other ideas? It's worlds-apart easier and less error prone to use an entirely separate perl build instead of just a separate perl lib path. See perlbrew. We're hiring! http://bestpractical.com/jobs

Re: [rt-users] RT 4 Translation problem

2012-10-31 Thread declaya
Hi Jan, make sure you didn't forget to clear the Mason cache (/path to your rt/var/mason_data/obj). I also forget it sometimes and wonder why my German translations won't work. ;) Hope this helps! Have a nice evening! declaya -- View this message in context:

Re: [rt-users] Perl conflicts

2012-10-31 Thread k...@rice.edu
On Wed, Oct 31, 2012 at 10:25:31AM -0700, Thomas Sibley wrote: On 10/31/2012 09:45 AM, Ram wrote: Any other ideas? It's worlds-apart easier and less error prone to use an entirely separate perl build instead of just a separate perl lib path. See perlbrew. +1 It is much, much easier and

Re: [rt-users] RT 4 Translation problem

2012-10-31 Thread Kevin Falcone
On Wed, Oct 31, 2012 at 10:43:10AM -0700, declaya wrote: make sure you didn't forget to clear the Mason cache (/path to your rt/var/mason_data/obj). I also forget it sometimes and wonder why my German translations won't work. ;) If folks have translation updates, it'd be awesome to have

[rt-users] RT4.0.7 apache config question

2012-10-31 Thread Daksh Chauhan
Hello all, We have RT 4.0.7 installed on SLES11-SP2 64-bit Following is package version: This is perl, v5.10.0 built for x86_64-linux-thread-multi mysql Ver 14.12 Distrib 5.0.96, for suse-linux-gnu (x86_64) using EditLine wrapper apache2-2.2.12-1.30.1 apache2-mod_perl-2.0.4-40.19 After

[rt-users] Adding cc:'s and to:'s from subsequent emails.

2012-10-31 Thread Jason Marshall
Hi all, I guess I should start by asking if this is a good idea AT ALL. I believe I want to get the people cc:ed or added to the to: line in email responses added to the ticket as Ccs. Not sure I've phrased that in a way that parses well; if not, let me know and I'll rephrase. When I open a

Re: [rt-users] Correspond yes but create No via email

2012-10-31 Thread Kevin Falcone
On Wed, Oct 31, 2012 at 07:35:17PM +0100, Jonathan Khattir wrote: I would like that user create ticket only via Web server and reply via email or web interface, but by default when i send it to the correspond address, it will create a new ticket if the there isn't a ticket number

Re: [rt-users] RT 4 Translation problem

2012-10-31 Thread Thomas Sibley
On 10/31/2012 08:32 AM, Jan Niezbędny wrote: I wanna translate a few english names to polish and it goes quite good. But i have problem to translate words from user-settings-seaved searches-My Tickets, Unowned Tickets and Bookmarket Tickets. I found one of them in right file with polish

Re: [rt-users] Adding cc:'s and to:'s from subsequent emails.

2012-10-31 Thread Jason A. Smith
We use this RT Scrip: http://requesttracker.wikia.com/wiki/AddWatchersOnCorrespond ~Jason On 10/31/2012 02:52 PM, Jason Marshall wrote: Hi all, I guess I should start by asking if this is a good idea AT ALL. I believe I want to get the people cc:ed or added to the to: line in email responses

Re: [rt-users] Spreadsheet-esq Web Input

2012-10-31 Thread Lake, Seth M (Vangent)
been playing aorund with this for a few day now. Able to design a table in the WYSIWYG and have it email out properly (by setting the contect to html in the templates) and show properly in the history (by pbypassing the scrubber). still having an issue populating the Description field on a

Re: [rt-users] how to do multiple separate approval sources

2012-10-31 Thread Kenneth Crocker
Aaron, Set up a queue for each building and then you can set up approvals for each individual Queue. Kenn On Tue, Oct 30, 2012 at 2:00 PM, Aaron Zuercher aaron.techge...@gmail.comwrote: Hi all, My school district has been using RT for IT for many years with great success. We are looking to