Hi,
I'm running RT 4.0.6.
I have an article with an "Upload multiple files" custom field. I have
defined two PDFs in my article for this custom field.
When I try to use the article in a RT reply, I just see the two file names
but not the content. I don't see many other ways to make it work.
Is
On 6 Nov 2012, at 06:29, Robert Wysocki wrote:
> Dnia 2012-11-05, pon o godzinie 17:16 -0500, Jeff Blaine pisze:
>> On 11/5/2012 4:54 PM, Max McGrath wrote:
>>> Running RT 4.0.6. Curious where the content of *comments* and/or
>>> *correspondence* resides in the database?
>>
>> In the transacti
On Tue, Nov 6, 2012 at 4:58 AM, Tim Cutts wrote:
> But generally you don't want to do that, and instead you want to use the
> perl API to get at them:
>
> my $attachments = RT::Attachments->new(RT->SystemUser);
> $attachments->LimitByTicket(294774);
> $attachments->LimitNotEmpty;
>
And if you *j
Thanks all!
Very helpful!
--
Max McGrath
Network Administrator
Carthage College
262-552-5512
mmcgr...@carthage.edu
On Tue, Nov 6, 2012 at 6:24 AM, Paul Tomblin wrote:
>
>
> On Tue, Nov 6, 2012 at 4:58 AM, Tim Cutts wrote:
>
>> But generally you don't want to do that, and instead you want to u
I am following installation instructions from the README:
http://bestpractical.com/rt/docs/latest/README.html
RT configure command failed with the following error on my new ubuntu
install. I will appreciate if anyone can advise a way to proceed further?
What is the fix for this error?
root@rt:/r
On Tue, Nov 06, 2012 at 10:39:18AM -0500, testwreq wreq wrote:
> I am following installation instructions from the README:
> http://bestpractical.com/rt/docs/latest/README.html
>
> RT configure command failed with the following error on my new ubuntu
> install. I will appreciate if anyone can advi
Thank you so much. apt-get install gcc helped.
On Tue, Nov 6, 2012 at 10:56 AM, Dominic Hargreaves <
dominic.hargrea...@it.ox.ac.uk> wrote:
> On Tue, Nov 06, 2012 at 10:39:18AM -0500, testwreq wreq wrote:
> > I am following installation instructions from the README:
> > http://bestpractical.com/
On 6 Nov 2012, at 15:56, Dominic Hargreaves
wrote:
> I imagine the quickest way to proceed will be to first run
>
> apt-get install gcc
>
> as root.
>
> However I am a bit confused as to why gcc is being required, as I
> don't believe any native code is being compiled. Does autotools just
>
On 29/10/12 16:00, rt-users-requ...@lists.bestpractical.com wrote:
> Message: 4
> Date: Mon, 29 Oct 2012 15:57:52 +
> From: Matthew Moore
> To: rt-users@lists.bestpractical.com
> Subject: [rt-users] RT BounceMerge/RTBounceHandler
> Message-ID: <508ea780.10...@smtl.co.uk>
> Content-Type: text/p
After running fixdeps, got an error:
SOME DEPENDENCIES WERE MISSING.
MASON missing dependencies:
XML::RSS ...MISSING
Can't locate XML/RSS.pm in @INC (@INC contains: /etc/perl
/usr/local/lib/perl/5.14.2 /usr/local/share/perl/5.14.2 /usr/lib/perl5
/usr/share/perl5 /usr/lib/pe
When I've installed it, I've found a lot of modules that can not / will
not 'fixdeps' there way in. I'm not sure why, but grabbing the modules
from cpan and installing the individual modules worked out fine.
http://search.cpan.org/~shlomif/XML-RSS-1.49/lib/XML/RSS.pm
-Matt
On 11/06/2012 08:46
On 6 Nov 2012, at 16:46, testwreq wreq wrote:
> After running fixdeps, got an error:
>
> SOME DEPENDENCIES WERE MISSING.
> MASON missing dependencies:
> XML::RSS ...MISSING
> Can't locate XML/RSS.pm in @INC (@INC contains: /etc/perl
> /usr/local/lib/perl/5.14.2 /usr/lo
We are using ubuntu 12.04 and RT 4.0.8
I tried CPAN XLS::RSS but it gave me bunch of errors (end of the errors
listed below). What is the best way to install this dependency manually?
t/xml-base.t (Wstat: 512 Tests: 0 Failed: 0)
Non-zero exit status: 2
Parse errors: Bad plan.
apt-get install libxml-rss-perl worked perfect.
Thanks you so much!
On Tue, Nov 6, 2012 at 11:54 AM, Tim Cutts wrote:
>
> On 6 Nov 2012, at 16:46, testwreq wreq wrote:
>
> > After running fixdeps, got an error:
> >
> > SOME DEPENDENCIES WERE MISSING.
> > MASON missing dependencies:
> >
On Tue, Nov 06, 2012 at 04:54:42PM +, Tim Cutts wrote:
>
> On 6 Nov 2012, at 16:46, testwreq wreq wrote:
>
> > After running fixdeps, got an error:
> >
> > SOME DEPENDENCIES WERE MISSING.
> > MASON missing dependencies:
> > XML::RSS ...MISSING
> > Can't locate XML/R
On 6 Nov 2012, at 16:54, Tim Cutts wrote:
>
> On 6 Nov 2012, at 16:46, testwreq wreq wrote:
>
>> After running fixdeps, got an error:
>>
>> SOME DEPENDENCIES WERE MISSING.
>> MASON missing dependencies:
>>XML::RSS ...MISSING
>>Can't locate XML/RSS.pm in @INC (@INC con
On Tue, Nov 06, 2012 at 03:56:46PM +, Dominic Hargreaves wrote:
> However I am a bit confused as to why gcc is being required, as I
> don't believe any native code is being compiled. Does autotools just
> assume that it will be needed at some point or is it left over from
> long ago when there
On 11/6/12 7:56 AM, "Dominic Hargreaves"
wrote:
>On Tue, Nov 06, 2012 at 10:39:18AM -0500, testwreq wreq wrote:
>>checking for gcc... no
>> checking for cc... no
>> checking for cl.exe... no
>> configure: error: in `/rt/rt-4.0.8':
>> configure: error: no acceptable C compiler found in $PATH
>> S
On Tue, Nov 06, 2012 at 04:54:42PM +, Tim Cutts wrote:
>
> On 6 Nov 2012, at 16:46, testwreq wreq wrote:
>
> > After running fixdeps, got an error:
> >
> > SOME DEPENDENCIES WERE MISSING.
> > MASON missing dependencies:
> > XML::RSS ...MISSING
> > Can't locate XML/R
On Tue, Nov 06, 2012 at 09:42:05AM +0100, L B wrote:
>I have an article with an "Upload multiple files" custom field. I have
> defined two PDFs in my
>article for this custom field.
>When I try to use the article in a RT reply, I just see the two file names
> but not the
>content.
There's no need to CC me, I set a reply-to of the list because I read
the list.
On Fri, Oct 26, 2012 at 07:44:17AM +0530, Bhowmik Shah wrote:
>>> On Thu, Oct 04, 2012 at 07:33:44PM +1000, Bhowmik Shah wrote:
>>> Yep, debugging for both RT and Apache is enabled, the logs don't throw
> up
On Thu, Oct 25, 2012 at 11:51:41AM -0400, Roy McMorran wrote:
> Is there a way to delete articles (i.e. RTFM) via the command line?
> I couldn't find a way to do it with rt-shredder. I'm at 4.0.7 (just
> upgraded from 3.8.8 + RTFM).
While you could delete an Article with the Objects plugin to Shr
On Tue, Oct 30, 2012 at 04:00:18PM -0500, Aaron Zuercher wrote:
>Hi all,
>My school district has been using RT for IT for many years with great
> success. We are looking
>to expand the use and add approvals. I have setup a basic approval queue
> and am testing that
>but I'm not su
On Thu, Nov 01, 2012 at 09:27:04PM +0100, Alek Cesarz wrote:
> rt-users-requ...@lists.bestpractical.com pisze, W dniu 2012-10-29 17:00:
> > hello everyone,
> > some time ago I asked my team member to investigate problem with display
> > format of DateTime custom fields, but unfortunately he failed
Hi all, sorry for the repeat, just wondering if this even made it out to
the list a week ago, as I never got any replies at all, which is strange
for this very helpful list :)
fwd:
Hi all, I guess I should start by asking if this is a good idea AT ALL. I
believe I want to get the people cc:ed
On Fri, Nov 02, 2012 at 03:32:05PM +0100, Miquel Ruiz wrote:
> When a user that sends mail to a Queue he doesn't have permission
> for, he only recieves a "Permission Denied" mail. Our users are
> Spanish, so we'd like to deliver the message in Spanish and English,
> with more explanatory text on h
On Fri, Nov 02, 2012 at 05:00:13PM +, Giuseppe Sollazzo wrote:
> this might be a very silly problem but today we had an exchange with a
> supplier.
>
> The supplier triggers an automatic "email creation notification" which
> gets back to us, triggering a RT response, and so on.
> To stop the l
On Mon, Nov 05, 2012 at 10:40:09AM -0500, Paul Tomblin wrote:
>I have a custom workflow which uses a custom web interface. When the user
> clicks the "Submit"
>button, the interface creates a "Master" ticket, and then a bunch of
> sub-tickets, the number
>of which varies depending wha
On Tue, Nov 06, 2012 at 12:00:19PM -0700, Jason Marshall wrote:
> Hi all, sorry for the repeat, just wondering if this even made it
> out to the list a week ago, as I never got any replies at all, which
> is strange for this very helpful list :)
Actually, Jason Smith replied to both you and the ma
Hi, can someone please point me on how to set up mail on RT to link to our
exchange server? This is a new install on ubuntu 12.0.4
We're hiring! http://bestpractical.com/jobs
On Tue, Oct 30, 2012 at 03:47:59PM -, Alex Young wrote:
> Does anyone know a simple method for the MakeClicky function to
> only add [Lookup Host] into a ticket when it is a legitimate FQDN?
>
> When people put a filename like
> C:\programfiles\someprogram\someprogram.exe.config it decid
31 matches
Mail list logo
