[rt-users] rt 4.0.8 and unknown charsets

2012-11-09 Thread Arkadiusz Miśkiewicz
Hi, rt 4.0.8 installation and rt-mailgate script quite often cannot deliver message to rt because: [pid 8672] write(2, RT server error.\n\nThe RT server which handled your email did not behave as expected. It\nsaid:\n\nUnknown encoding 'iso-8859-8-i' at

Re: [rt-users] rt 4.0.8 and unknown charsets

2012-11-09 Thread Thomas Sibley
On 11/09/2012 01:47 AM, Arkadiusz Miśkiewicz wrote: iso-8859-8-i is actually valid encoding (http://en.wikipedia.org/wiki/ISO-8859-8-I) Try putting this in your RT_SiteConfig.pm: use Encode; use Encode::Alias; define_alias(iso-8859-8-i = iso-8859-8); and then restarting RT. The

Re: [rt-users] rt 4.0.8 and unknown charsets

2012-11-09 Thread Arkadiusz Miśkiewicz
On Friday 09 of November 2012, Thomas Sibley wrote: On 11/09/2012 01:47 AM, Arkadiusz Miśkiewicz wrote: iso-8859-8-i is actually valid encoding (http://en.wikipedia.org/wiki/ISO-8859-8-I) Try putting this in your RT_SiteConfig.pm: use Encode; use Encode::Alias;

[rt-users] Perl script list all tickets = zero

2012-11-09 Thread Arthur Rance
Hello, zero ticket. why ? #!/usr/bin/env perl use strict;use warnings; use RT; RT::LoadConfig();RT::Init();RT::ConnectToDatabase(); my $tickets = new RT::Tickets( $RT::SystemUser );$tickets-FindAllRows; my $count = $tickets-Count;print $count\n; # why zero ?

Re: [rt-users] Perl script list all tickets = zero

2012-11-09 Thread Ruslan Zakirov
On Fri, Nov 9, 2012 at 5:45 PM, Arthur Rance arthur_ra...@hotmail.com wrote: FindAllRows You need UnLimit method. -- Best regards, Ruslan. We're hiring! http://bestpractical.com/jobs

Re: [rt-users] Custom Field searching

2012-11-09 Thread Kevin Falcone
On Fri, Nov 09, 2012 at 11:01:04AM +, Kristian Davies wrote: I'm sure this is a know issue but I can't find a reference to it (probably looking in the wrong place). Version: 4.0.6 Works: Queue = 'QueueA' AND CF.{FRUIT} = 'APPLE' Does not work: Queue = 'QueueA' AND CF.{FRUIT} !=

Re: [rt-users] rt 4.0.8 and unknown charsets

2012-11-09 Thread Kevin Falcone
On Fri, Nov 09, 2012 at 11:49:40AM +0100, Arkadiusz Miśkiewicz wrote: On Friday 09 of November 2012, Thomas Sibley wrote: On 11/09/2012 01:47 AM, Arkadiusz Miśkiewicz wrote: iso-8859-8-i is actually valid encoding (http://en.wikipedia.org/wiki/ISO-8859-8-I) Try putting this in your

Re: [rt-users] Custom Field searching

2012-11-09 Thread Kristian Davies
You don't mention your database. Sorry... MySQL 5.1.50-enterprise-gpl-advanced-log Also, please describe doesn't work. By not work I mean it doesn't 'filter out' without the 'IS NOT NULL'. It does however work with matching on custom fields. -Kristian We're hiring!

Re: [rt-users] Custom Field searching

2012-11-09 Thread Kevin Falcone
On Fri, Nov 09, 2012 at 06:12:12PM +, Kristian Davies wrote: Also, please describe doesn't work. By not work I mean it doesn't 'filter out' without the 'IS NOT NULL'. It does however work with matching on custom fields. What type is your test custom field? You should also be checking

Re: [rt-users] Custom Field searching

2012-11-09 Thread Ruslan Zakirov
On Fri, Nov 9, 2012 at 10:12 PM, Kristian Davies kristian.dav...@gmail.com wrote: You don't mention your database. Sorry... MySQL 5.1.50-enterprise-gpl-advanced-log Also, please describe doesn't work. By not work I mean it doesn't 'filter out' without the 'IS NOT NULL'. It does however

Re: [rt-users] Perl script list all tickets = zero

2012-11-09 Thread Thomas Sibley
On 11/09/2012 09:12 AM, Ruslan Zakirov wrote: On Fri, Nov 9, 2012 at 5:45 PM, Arthur Rance arthur_ra...@hotmail.com wrote: FindAllRows You need UnLimit method. The reason is that FindAllRows just tells the collection to include disabled records:

[rt-users] RES: Exchange rt

2012-11-09 Thread Diaulas Castro
My two cents, Configure your postfix/sendmail to masquerade entire envelope and sender, Exchange sometimes (at least on Office365) doesn't allow sender differ from authenticated user or someone doesn't exists in his database. If im correct on postfix search for generic tables and sendmail

[rt-users] RES: RT-4.0.8 Basics and Details menu - css issue?

2012-11-09 Thread Diaulas Castro
Got same problem, but mine was Feed/Star button overlapping. After changing language from PT_BR to US_EN the Feed/Star button come back to right place. De: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] Em nome de Jim Lesinski Enviada em:

Re: [rt-users] Spreadsheet-esq Web Input

2012-11-09 Thread Thomas Sibley
On 10/31/2012 01:59 PM, Lake, Seth M (Vangent) wrote: been playing aorund with this for a few day now. Able to design a table in the WYSIWYG and have it email out properly (by setting the contect to html in the templates) and show properly in the history (by pbypassing the scrubber). still

Re: [rt-users] RES: Exchange rt

2012-11-09 Thread Kevin Falcone
On Fri, Nov 09, 2012 at 09:46:50PM +, Diaulas Castro wrote: If you use Debian/Ubuntu just install ssmtp and put your authentication/relay configuration on /etc/ssmtp A note about ssmtp or programs like it. If it doesn't manage a queue of failed email, then if your exchange server is ever