[rt-users] Slower ticket display with RT-IR installed

2012-12-05 Thread k...@rice.edu
Dear RT community, I have been trying to track down some ticket display slowdowns for our upgrade from 3.8.5 to 3.8.13+security patches. One difference in the new version is that we have the latest RT-IR installed. Now there is a noticable pause during the population of the ticket metadata right

Re: [rt-users] Slower ticket display with RT-IR installed

2012-12-05 Thread Ruslan Zakirov
On Wed, Dec 5, 2012 at 7:11 PM, k...@rice.edu k...@rice.edu wrote: Dear RT community, I have been trying to track down some ticket display slowdowns for our upgrade from 3.8.5 to 3.8.13+security patches. One difference in the new version is that we have the latest RT-IR installed. Now there

Re: [rt-users] Slower ticket display with RT-IR installed

2012-12-05 Thread k...@rice.edu
On Wed, Dec 05, 2012 at 07:55:23PM +0400, Ruslan Zakirov wrote: On Wed, Dec 5, 2012 at 7:11 PM, k...@rice.edu k...@rice.edu wrote: Dear RT community, I have been trying to track down some ticket display slowdowns for our upgrade from 3.8.5 to 3.8.13+security patches. One difference in the

Re: [rt-users] Slower ticket display with RT-IR installed

2012-12-05 Thread Ruslan Zakirov
On Wed, Dec 5, 2012 at 9:31 PM, k...@rice.edu k...@rice.edu wrote: On Wed, Dec 05, 2012 at 07:55:23PM +0400, Ruslan Zakirov wrote: On Wed, Dec 5, 2012 at 7:11 PM, k...@rice.edu k...@rice.edu wrote: Dear RT community, I have been trying to track down some ticket display slowdowns for our

[rt-users] CommandByMail custom field, Select Multiple Values, List

2012-12-05 Thread Edsall, William (WJ)
Is it possible to use commandbymail to change a 'checkbox' for select multiple values in a list? I can't figure out the syntax. Thanks, William We're hiring! http://bestpractical.com/jobs

Re: [rt-users] Create RT ticket via perl, within RT but not via web interface?

2012-12-05 Thread Thomas Sibley
Please keep mail on the list for future folks to find. On 12/05/2012 05:41 PM, Len Jaffe wrote: You were right. I could not find any examples, and I've discovered that CreateTicket, while it lived in RT/Interface/Web.pm, there is a second package statement in the middle of that file, above the