Re: [rt-users] Log of changes to queue custom fields in RT4?

2012-12-10 Thread Kevin Falcone
On Sun, Dec 09, 2012 at 08:37:06PM +0100, tobiasbp wrote: https://github.com/bestpractical/rt/commit/11024f4115175e8fc9f6a92e589e28b5d45e83e0 I have added the line with the history link to /usr/share/request-tracker4/html/Elements/Tabs on my Ubuntu machine. The link does not show up on

Re: [rt-users] Matching exclusively on Ticket #

2012-12-10 Thread Ruslan Zakirov
On Mon, Dec 10, 2012 at 10:23 PM, Samuel Leslie samue...@impos.com.au wrote: Hi everyone, Is it possible to match incoming email to RT exclusively on ticket number? Right now we have subject tags in the form of [domain.com.au #1234] and the domain.com.au portion needs to be present for RT to

Re: [rt-users] Matching exclusively on Ticket #

2012-12-10 Thread Thomas Sibley
On 12/10/2012 10:23 AM, Samuel Leslie wrote: Is it possible to match incoming email to RT exclusively on ticket number? Right now we have subject tags in the form of [domain.com.au #1234] and the domain.com.au portion needs to be present for RT to correctly file the email under the associated