[rt-users] Template not working

Hi, all. Three months ago I created a global template and sqrip that send a message to the new owner when changing the owner of the ticket. A month ago it stopped working. I did not do any upgrades for the RT and the server. I removed the template and the sqrip and created new ones. They did not

[rt-users] have RT cc' all included

Hello List, Right now with our RT system, the auto-replies generated only go back to the sender and not the people cc'd. Can this be changed so that the auto-replies include anyone cc'd? If so, how can this be done? Thanks Tim -- GPG me!! gpg --keyserver pool.sks-keyservers.net --recv-keys F

[rt-users] Error on Mark all messages as seen in ticket

Hi, I am getting an error when trying to click on the link in a ticket to "jump to the first unread message and mark all messages as seen" This is testing on a newly upgraded system: - rt 3.8.13, w/ RT-FM, RT-IR, RT::Authn::ExternalAuth and others. - on rhel 6 - Using postgresql 9.2.2, nginx,

Re: [rt-users] firefox v17 doesn't seem to be able to see the main comment form field for typing in a new request/ticket as a regular user in rt 3.8.1

On 12/12/2012 11:27 AM, Sabuj Pattanayek wrote: > Hi all, > > Anyone see this issue with rt 3.8.1 & firefox v17 on linux when trying > to create a new ticket or when replying to something through the rt > interface as a regular user, the "describe the issue below" form field > never appears? > >

Re: [rt-users] Full text index with MySQL 5.6

On Wed, 2012-12-12 at 19:31 +, LAW Andy wrote: > If I migrate my 3.6.5 mySQL-based system to 4.x, the current content > searches will still work at the same sort of speed that they do now, > will they not? Is the full-text search in postgres-based systems an > enhancement or is 4.0/mySQL/conten

Re: [rt-users] Full text index with MySQL 5.6

Can I just confirm a couple of things here? (since I'm just about to upgrade our slightly aged RT system) If I migrate my 3.6.5 mySQL-based system to 4.x, the current content searches will still work at the same sort of speed that they do now, will they not? Is the full-text search in postgres-

Re: [rt-users] firefox v17 doesn't seem to be able to see the main comment form field for typing in a new request/ticket as a regular user in rt 3.8.1

yes I did start firefox in safe mode, no luck. We're hiring! http://bestpractical.com/jobs

[rt-users] firefox v17 doesn't seem to be able to see the main comment form field for typing in a new request/ticket as a regular user in rt 3.8.1

Hi all, Anyone see this issue with rt 3.8.1 & firefox v17 on linux when trying to create a new ticket or when replying to something through the rt interface as a regular user, the "describe the issue below" form field never appears? http://i.imgur.com/0zUsF.png Works fine with seamonkey , opera,

Re: [rt-users] Full text index with MySQL 5.6

On Wed, 2012-12-12 at 18:08 +, Daksh Chauhan wrote: > I am wondering if any one has tried this with MySQL 5.6 and RT 4.x? FYI, MySQL 5.6 has still not hit general availability (GA), and is hence still a development release. > I have RT 4.0.8 working on my test VM with MySQL 5.6.8, but need t

[rt-users] Full text index with MySQL 5.6

Hello all, We have recently upgraded to 4.0.8 (running on SuSE Linux11 SP2; MySQL 5.5) After upgrade, we learned that Content based search is missing. Found this article: http://blog.bestpractical.com/2011/06/index.html Also noted that in MySQL 5.6, Full-text Search function is available: http://

Re: [rt-users] Multi-tenant

On 12/12/2012 08:12 AM, CB wrote: > Thanks. I understand that it's possible to have multiple queues. Is it > possible to have a multi-tenant setup i.e. one RT install with each "tenant" > having its own environment e.g. domain, users, admin rights etc. Each tenant > can log in to its own domain and

Re: [rt-users] Multi-tenant

Thanks. I understand that it's possible to have multiple queues. Is it possible to have a multi-tenant setup i.e. one RT install with each "tenant" having its own environment e.g. domain, users, admin rights etc. Each tenant can log in to its own domain and administer the system (for themselves wit

Re: [rt-users] one mail account for all the queus

W dniu 12/12/12 9:24 AM, Asanka Gunasekera pisze: Hi, how can I have one mail box for all the ques, at the moment I am using mailgate to retriever mails from a POP3 server, and I need to have mail address per queue Thanks and Regards We're hiring! http://bestpractical.com/jobs As qu

Re: [rt-users] create new user and give permission to view all unresolved tickets

I think you are talking about self service. You have two options: Make him privileged or hack self service code. In both cases you should grant him enough rights. Ruslan from phone. 01.11.2012 13:06 пользователь "najib" написал: > hi, > > i am using rt 3.8.10 > > i have created new user > > i ne

Re: [rt-users] Monthly reports with REST (timeout)

How many tickets are in the set? Your options are to use API instead of rest or implement count command in rt cli and rt server side. Ruslan from phone. 31.10.2012 15:26 пользователь "Ignacio Vazquez" написал: > Hi all, > I've been generating monthly reports with a crontab script that > includes

Re: [rt-users] Log of changes to queue custom fields in RT4?

Hello On Mon, Dec 10, 2012 at 6:00 PM, wrote: > You've changed a mason file, have you cleared the mason cache I had not. I did and it worked. Thank you. We're hiring! http://bestpractical.com/jobs

[rt-users] one mail account for all the queus

Hi, how can I have one mail box for all the ques, at the moment I am using mailgate to retriever mails from a POP3 server, and I need to have mail address per queue Thanks and Regards We're hiring! http://bestpractical.com/jobs