On 01/31/2013 06:51 PM, Patrick G. Stoesser wrote:
> Hello,
>
> I'm running a RT with two queues, Level 1 Support (L1) and Level 2
> Support (L2). Ticktes are normally created in Level 1. The Users in
> Level 1 (L1 Users) have access to both queues and reassign incoming
> ticktes to the Users in L
Hello,
I'm running a RT with two queues, Level 1 Support (L1) and Level 2
Support (L2). Ticktes are normally created in Level 1. The Users in
Level 1 (L1 Users) have access to both queues and reassign incoming
ticktes to the Users in Level 2 (L2 Users).
The L2 Users do not see L1, they shall
Hello,
I'm also running RT4 ob Debian Squueze, indeed with Exim4.
Just a few thoughts after reading your post:
# 1 ##
> My /etc/aliases configuration looks like this:
>
> ---
> test: "|/usr/bin/rt-mailgate --queue test --action correspond --url
> http://centcomm.engeneon.net/rt";
> test-
On 01/31/2013 04:01 PM, Christoph Badura wrote:
> Our setting of $Organization has included a blank because the version of
> RT I installed originally didn't yet complain about blanks in $Organization.
>
> We're getting tired :-) of the related warnings on upgrades and I'm trying
> to fix the refe
This week I tried to invoke rt-dump-metadata but it complained about
XML::Simple not being available. That wasn't found by
"make testdeps/fixdeps". Is that intentional?
--chris
Our setting of $Organization has included a blank because the version of
RT I installed originally didn't yet complain about blanks in $Organization.
We're getting tired :-) of the related warnings on upgrades and I'm trying
to fix the references in the database this week.
I've found and fixed ref
On Fri, Feb 01, 2013 at 03:28:35AM +0400, Ruslan Zakirov wrote:
> On Thu, Jan 31, 2013 at 10:24 PM, k...@rice.edu wrote:
> > On Thu, Jan 31, 2013 at 09:02:59PM +0400, Ruslan Zakirov wrote:
> >> On Thu, Jan 31, 2013 at 8:45 PM, k...@rice.edu wrote:
> >> > Dear RT community,
> >> >
> >> > While inv
On Thu, Jan 31, 2013 at 10:24 PM, k...@rice.edu wrote:
> On Thu, Jan 31, 2013 at 09:02:59PM +0400, Ruslan Zakirov wrote:
>> On Thu, Jan 31, 2013 at 8:45 PM, k...@rice.edu wrote:
>> > Dear RT community,
>> >
>> > While investigating performance issues caused by enabling the
>> > option UseSQLForAC
On Thu, Jan 31, 2013 at 09:02:59PM +0400, Ruslan Zakirov wrote:
> On Thu, Jan 31, 2013 at 8:45 PM, k...@rice.edu wrote:
> > Dear RT community,
> >
> > While investigating performance issues caused by enabling the
> > option UseSQLForACLChecks, a big cause of the slowdown was drawing
> > the QuickS
On 01/31/2013 09:36 AM, Raed El-Hames wrote:
> Thanks Thomas, I will use Local from now on .. Is Tickets.pm an
> exception though?? Just tried moving local/lib/RT/Tickets.pm to
> local/lib/RT/Tickets_Local.pm , I copied over the whole module and
> modified adding to '%FIELD_METADATA ' and to 'our %
On 01/31/2013 05:56 AM, Raed El-Hames wrote:
> Hi,
>
> Sorry if this have been asked before, but I could n’t see anything in
> the archives or via web search.
>
> I just started the process of upgrading my rt-3.8.7 to rt-4
>
> With rt-4 the Overlay files have been removed, and I am wondering wha
On Thu, Jan 31, 2013 at 8:45 PM, k...@rice.edu wrote:
> Dear RT community,
>
> While investigating performance issues caused by enabling the
> option UseSQLForACLChecks, a big cause of the slowdown was drawing
> the QuickSeach panel and its resulting DB queries. In RT4 they
> have been consolidate
Dear RT community,
While investigating performance issues caused by enabling the
option UseSQLForACLChecks, a big cause of the slowdown was drawing
the QuickSeach panel and its resulting DB queries. In RT4 they
have been consolidated into a single query. I have attached a
patched version of html/E
Found my problem was trying to use employee number as the name. Once I fixed
that and did some other tweaks to connect to our LDAP, got everything
working.
Hi,
Sorry if this have been asked before, but I could n’t see anything in the
archives or via web search.
I just started the process of upgrading my rt-3.8.7 to rt-4
With rt-4 the Overlay files have been removed, and I am wondering what is the
proper way to add or modify existing functions with
On Thu, Jan 31, 2013 at 06:52:27AM +, Thomas Lau wrote:
> Got a slight problem on command by mail. I'm trying to update a multi line
> test box but I can only update it via example 1 instead of example 2, any
> idea how to add in a line break?
>
> Eg1
> Cf.{Summary}: line 1
> Line 2 <-- this
Thomas,
Just incase this helps you in the diagnoses .
I managed to changed my user password via perl script and rt api.
Managed to login and change my password from web ui, logout then in again
..still works
Changed root password , then logged in as root and it worked.
Password hash now looks bet
Hi,
@Plugins options is set incorrectly or permissions on files are incorrect.
On Thu, Jan 31, 2013 at 9:50 AM, Thomas Lau wrote:
> Hi all, after install command by email. Something strange appear on my
> message log:
>
>
>
> RT: Scrip IsApplicable 43 died. - Require of
> RT::Condition::SLA_Requ
Following is the current situation:
Wed Jan 16 08:31:41 2013: Request 124 was acted upon.
Transaction : Given to y by o
Queue : Test
Subject : Test Printer does not work
Owner : y
Requestors : a...@abc.com
Status : new
Ticket URL : http://domai
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