On 27 March 2013 01:38, Sergio Mesquita wrote:
> Dear Sirs!
>
> Can you help me in one question.
>
> I try to configure send email to an account, so this can create
> automaticaly ticket on RT.
> I have exchange, where I have my account and postfix on RT System.
>
> I can create local tickets, wo
Dears,
When I create ticket with Microsoft IE 10, I can't fill in content. I am using
RT 4.0.10.
Do you meet same problem? Is there any suggestion to solve this problem?
Sincerely yours,
Oscar Liu
Information in this email and any attachments is confidential and
intended solely for the use of
Hi,
I was able to figure out what my problem was: I needed to specify the auth type
in the conf file for each web instance. My misunderstanding of how httpd works.
Sorry for the spam.
Joe Mervini
Sandia National Laboratories
High Performance Computing
505.844.6770
jame...@sandia.gov
O
Dear Sirs!
Can you help me in one question.
I try to configure send email to an account, so this can create
automaticaly ticket on RT.
I have exchange, where I have my account and postfix on RT System.
I can create local tickets, works fine.
But by this way don´t work.
I configure on /etc/alia
Hi,
A couple of weeks ago I posted to the list asking if it was possible to have
multiple databases associated with a single instance of RT4. I never got an
answer nor have I been able to find anything in my web searches so I have had
to move on...
I am trying to upgrade a RT3.8.2 install to R
On 03/26/2013 02:33 PM, k...@rice.edu wrote:
I think the REST interface can do what you want:
http://requesttracker.wikia.com/wiki/REST
ticket/#/history?format=l looks like it might do what I need. Thanks!
-Mark
--
Mark Komarinski mark_komarin...@hms.harvard.edu
Man
Perhaps I will make the group just an AdminCC. I do not necessarily want
everyone in the group to have elevated privileges on the queue (which I
think i can manage) or to receive a message/notification on every queue
Thoughts on this approach?
--
Kevin Holleran
Master of Science, Computer In
Hello,
I need to tie a group to a queue. I have a queue called CC - Dev & a group
called Dev. I need a way to tie the Dev group to the Queue. I assigned
the proper rights to Dev on the queue, is there a way to query this from
the queue in a perl script? A way to say 'Enumerate all the groups,
On Tue, Mar 26, 2013 at 02:09:51PM -0400, Mark Komarinski wrote:
> I'm writing here while I do my own investigation due to time constraints.
>
> I got a request from a set of RT users to get the ticket contents in
> a file that can be parsed to categorize the ticket purpose. Setting
> aside the f
I'm writing here while I do my own investigation due to time constraints.
I got a request from a set of RT users to get the ticket contents in a
file that can be parsed to categorize the ticket purpose. Setting aside
the fact that custom fields would have prevented this, if there's a
snippet
Good afternoon,
I want to assign a ticket to a group. Do I need to do this with AdminCC or
can I do it by setting the owner in the ticket object?
my ($child_id, $child_TransObj, $errorMsg) =
$child_ticket->Create(
Queue => $queue,
Thanks i will check it and share the results.
Thanks
El 26/03/2013 16:58, "Kevin Falcone" escribió:
> On Tue, Mar 26, 2013 at 12:57:49PM +0100, Juanjo wrote:
> >I want to migrate mi centos 6.3 RT 4.0.5 to a new machine with Centos
> 6.4 and RT 4.0.10,
> >
> >I installed the new machine w
On Tue, Mar 26, 2013 at 11:44 AM, Raymond Corbett <
raymond.corb...@arcproductions.com> wrote:
> Assuming I want to load a customfield, how would I identify it by name?
> For example the one I called “Dev Code”
If you want the value of a custom field in a ticket, the easiest way is
$ticket->Firs
On Tue, Mar 26, 2013 at 7:44 PM, Raymond Corbett
wrote:
> Where are customfields stored?
Have you looked at the list of tables in the DB? CustomFields is a table.
> For example, if I create a custom field and name it “Dev Code” for exmample.
>
> Where does that customfield actually exist in the
On Tue, Mar 26, 2013 at 12:57:49PM +0100, Juanjo wrote:
>I want to migrate mi centos 6.3 RT 4.0.5 to a new machine with Centos 6.4
> and RT 4.0.10,
>
>I installed the new machine with RT 4.0.10, migrate the database, make and
> upgrade-database.
>All seems fine, but i don*t see the "
Where are customfields stored?
For example, if I create a custom field and name it "Dev Code" for exmample.
Where does that customfield actually exist in the code base.
Assuming I want to load a customfield, how would I identify it by name? For
example the one I called "Dev Code"
Getting closer Bart:
As per:
Looks like you might have to hack this one :S
The callback you found is part of this line:
callback(CallbackName => 'InFormElement');
>
I am getting closer. Looks promising. However when I attempt to use code
from Ruslan to see where I am at, I get an immediat
On Tue, Mar 26, 2013 at 4:36 PM, Juanjo wrote:
> Yes, i do a cleaning of browser cache, i use two differents browser.
> And i do test in two machines.
>
> No erros on log of httpd.
> No errors on log of RT (now is debug mode)
Check Web* settings in RT site config.
Open HTML of the page, find lin
Hi,
Try to clean browser's cache.
Make sure:
* no errors in RT's and apache's logs
* RT requests JS files via apache's access log
* check browser's JS console for errors
On Tue, Mar 26, 2013 at 3:57 PM, Juanjo wrote:
> Hello to all.
>
> I want to migrate mi centos 6.3 RT 4.0.5 to a new machine
Hello to all.
I want to migrate mi centos 6.3 RT 4.0.5 to a new machine with Centos 6.4
and RT 4.0.10,
I installed the new machine with RT 4.0.10, migrate the database, make and
upgrade-database. All seems fine, but i don´t see the "taskbar" in the top
of RT Homepage.
Please check this image:
h
I have the same problem but I am not able to solve it with workarounds you
suggested.
Please help me.
Thanks,
Mario
--
View this message in context:
http://requesttracker.8502.n7.nabble.com/MessageBoxRichText-and-Internet-Explorer-10-tp52814p53192.html
Sent from the Request Tracker - User mai
2013/3/25 Raymond Corbett
> Stubborn I guess but I just keep refusing to give up.
>
> ** **
>
> Bart offered this solution to me:
>
> ** **
>
> Basically, get his callback which adds the CF's to the ticket update page
> and add it to your callback which will get loaded for the quick cre
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