Hi,
Date: ... you see in the history comes from email headers and RT doesn't
change them. We wrote code to deal with this, but I don't know if it's in
4.0 or if it only would be in 4.2.
On Wed, Apr 17, 2013 at 3:46 AM, Pete Beebe
pete.be...@jibeconsulting.comwrote:
Hello,
I've noticed a
Hi,
In the latest release (4.0.11) the release notes mention :
* Bring back an Article quick search missing since before 4.0.0
I have upgraded from 4.0.10 today (on a freeBSD system) and I still cannot
see/find the quicksearch.
When referring to the quicksearch do we mean the text search box
I think
$ticket-Correspond(Content = $transaction-ContentAsMIME); is what you
search for.
Chris
Thanks Chris. Indeed. I missed that somehow. Actually, I am less interested
in Transaction::ContentAsMIME, which builds a message/rfc822 message, but
Attachment::ContentAsMIME does exactly what I
On Tue, Apr 16, 2013 at 07:31:56PM -0700, hopcon wrote:
I am having this same problem in RT 4.0.7, but your solution doesn't work for
me as there is no OwnTicket option in Group Rights under either group or
queue configurations.
Yes there is.
Tools - Configuration - Queues - Select
General
On Wed, Apr 17, 2013 at 07:56:04AM -, Nikolas Chrysandreas wrote:
In the latest release (4.0.11) the release notes mention :
* Bring back an Article quick search missing since before 4.0.0
I have upgraded from 4.0.10 today (on a freeBSD system) and I still cannot
see/find the
Does anyone have any idea how to do this?
On Mon, Apr 15, 2013 at 3:00 PM, Miles Scruggs mi...@digitalphotobox.netwrote:
I would like to add a column of links. For instance the 10 highest
priority tickets I own section I would like to add a Resolve link that
will resolve the ticket. Just
I'm a bit at a loss on where to start searching for a solution to this: How
to place a custom form(*) on Display.html. Ideally, that would be placed on
top of the History section, but there is some flexibility on placement if
it gets easier to implement.
(*) A single button who whould perform a
On Wed, Apr 17, 2013 at 04:40:30PM +0200, Matthias Leisi wrote:
I'm a bit at a loss on where to start searching for a solution to this:
How to place a custom
form(*) on Display.html. Ideally, that would be placed on top of the
History section, but
there is some flexibility on
Hi all,
What does the ShowGlobalTemplates permission actually do? I can't seem
to find a difference in a user who has it and doesn't have it granted.
On Wed, Apr 17, 2013 at 1:32 PM, Asif Iqbal vad...@gmail.com wrote:
Looks like this time it is trying to use CommandByMail by failing with
permission error. I am sending the reply and I am owner of the ticket. What
permission
is missing?
It worked this time. Looks like I have multiple
Thanks for the reply. I just checked the 4.0.10 version we have running in our
dev environment and it appears the issue still exists on that version. I just
noticed that v4.0.11 is now available, when I get a moment I’ll upgrade to that
version and retest.
~Pete_Jibe
From: Ruslan Zakirov
I just did a demo to our service department they are very interested
in testing out RT as a way to track their calls. One thing that was
brought up is the ability do perform searches across custom fields
(example: they want to add serial numbers for our equipment to tickets
be able to search for
Yes, If you add a queue that is applicable to the search it will appear
at the bottom of the selectable options on the Ticket search page.
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Cena,
Stephen (ext. 300)
Sent: Wednesday,
I was wondering if anyone had any insight into how to configure the RT MDA to
accept a self-signed certificate, or if I have to go ahead and get a dv cert
for this server.
Email sent to support@ is taken off the exchange 2010 server using fetchmail to
collect it via pop3, then forwarded to the
Hi, This is my ~/.fetchmailrc config, works with Office365 and should(TM) work
with every exchange, PS: I use another fetchmail command on cron that replace
some options, but are only to use procmail instead to mailgate directly.
poll pod51028.outlook.com
proto pop3
user
On 04/17/2013 11:35 AM, Shane Vedvik wrote:
I was wondering if anyone had any insight into how to configure the RT
MDA to accept a self-signed certificate, or if I have to go ahead and
get a dv cert for this server.
Provide your self-generated signing CA as an option:
Can't talk specifically to self signed certs, but we collect mail via
fetchmail over an SSL connection. The only way I could get it to work
reliably was to generate the SSL fingerprint of the pop server and add that
to the .fetchmailrc file. The process is documented in the fetchmail
Hi Ruslan,
Upon further testing it seems that v4.0.10 does have this fix in place for new
transactions, only.
It doesn’t appear that it corrects older RT records. Does that functionality
sound correct to you?
Either way, it’s good to know that the newer release addresses this for new
18 matches
Mail list logo
