[rt-users] Fw: clone SpawnChildTicket

 Hi all I am trying to develop a proof of concept to my company. I have successfully  installed RT with inbound and outbound email facility.  I am trying to explore the plugin CHILD/PARTEN-DEPENDS relationships. i have installed the plugin. but when ever a child/depneded tickets is commented,

[rt-users] Anyone using the HTML5 audio tag to play wav files

I am considering adding the HTML5 audio tag to tickets that have wav attachments. Is anyone already doing this and have a story to tell? I am considering adding something like this to html/Ticket/ShowAttachments %if($rev-ContentType eq 'audio/wav') { % my $link = RT-Config-Get('WebPath') .

Re: [rt-users] Convert incoming html e-mail into plain text

On 04/25/2013 12:56 AM, Marko Cupać wrote: 99% of my requesters submit requests by e-mail from Outlook. Quite frequently they send a request which is very long (dozen or so of forwards and replies between them before it actually hits rt). It results in messages in history window which are too

Re: [rt-users] Anyone using the HTML5 audio tag to play wav files

On 04/25/2013 09:02 AM, Robert Blackwell wrote: I am considering adding the HTML5 audio tag to tickets that have wav attachments. Is anyone already doing this and have a story to tell? Why limit to audio/wav? If you could do this as extension, that'd be keen. Not sure without checking if

Re: [rt-users] RT Global Scrip issue

Read below for more details, but the simplest approach: keep your spam filtering outside of RT. It's already tagged spam/not-spam outside RT, so also direct it to a blockhole or the Spam queue directly from outside RT. procmail is good for this sort of header matching. You just call rt-mailgate

[rt-users] Migrating an existing queue RT (only) queue to a new instance of RTIR

Basically the situation is that there are thousands of tickets (in various states of new, open, resolved) in an RT queue that has many other queues. I want to pull all of the RT tickets out of one particular queue and put them into a new RTIR instance. I'm wondering if anyone has any information

Re: [rt-users] cli command to delete old tickets with shredder

Don't change the script. Change status first. UPDATE Tickets SET Status = 'deleted' WHERE LastUpdated Also, LastUpdated is better date unless you have a reason. On Tue, Apr 9, 2013 at 2:46 PM, Flavio Moringa flavio.mori...@caixamagica.pt wrote: Huumm... still didn't try it but this

Re: [rt-users] clone SpawnChildTicket

Hi all  I am kind of new to RT can you please suggest. I am trying to develop a proof of concept to my company. I have successfully  installed RT with inbound and outbound email facility.  I am trying to explore the plugin CHILD/PARTEN-DEPENDS relationships. i have installed the plugin. but

Re: [rt-users] clone SpawnChildTicket

Naresh, I believe there is a scrip in the RT wiki that uploads time to any and all parents of a child ticket. Perhaps, you could use that scrip as an example of how to update the tickets above the child and modify it to do the same for comments. Kenn On Thu, Apr 25, 2013 at 4:28 PM, naresh

[rt-users] Automating ticket updates via RT::Client::REST

I've done some searching and perhaps my Google-fu is lacking, but I was wondering if there were any examples of updating tickets via RT::Client::REST::Ticket, aside from the information available on CPAN. What I'm specifically looking to do is be able to update a custom field and (optionally)