Hi all,
we have a problem when we need to forward a ticket (or part of it) to someone
who is not a requestor or CC of the ticket itself.
RT currently has a limitation on the forward operation, in that it doesn't
allow to add a comment to the forwarded message. This is not acceptable,
because th
What is it you are trying to do that isn't working? Looking at the
methods available, it seems they mirror the RT CLI methods:
http://rt-client.rubyforge.org/
So if you want to show a ticket like your example, it seems you would
call rt.show and pass the ticket id.
On 5/4/13 1:33 PM, Peter R
Greetings,
I was wondering if anyone has any insight in the steps needed to successfully
use IIS 7.5 to reverse proxy connections to an RT server. I have read the
information at:
http://blogs.msdn.com/b/carlosag/archive/2010/04/02/setting-up-a-reverse-proxy-using-iis-url-rewrite-and-arr.aspx
an
What is your ARR config?
On Mon, May 6, 2013 at 10:48 AM, Shane Vedvik wrote:
> Greetings,
>
> ** **
>
> I was wondering if anyone has any insight in the steps needed to
> successfully use IIS 7.5 to reverse proxy connections to an RT server. I
> have read the information at:
>
>
> http
Hi,
In RT 4.0.5 in the ticket history the 'Download (untitled)/with headers'
(text/html) button/link does not pass content type, thus the browser displays
the html page in plain text, instead of an html page.
How can we force the content-type information be passed on thru the button/link?
Tha
Peter,
I had slightly more success with an older version of Ruby and the
rt/client gem. Here's the info from RVM:
ruby-1.8.7-p371 [ i686 ]
I was also encountering problems with manipulating objects despite this.
If you find a solution, there are others interested.
In the interest of expedien
On 05/06/2013 08:58 AM, Dalal, Kamber Z wrote:
> Hi,
>
> In RT 4.0.5 in the ticket history the ‘Download (untitled)/with headers’
> (text/html) button/link does not pass content type, thus the browser
> displays the html page in plain text, instead of an html page.
>
> How can we force the conten
Hello All,
I'd like to add an "update ticket" or "quick comment" element to the
ticket display so users of the webUI don't need to click Actions ->
Comment|Reply to add an update, ideally this would be placed on the
left hand side of the sceen under People. I've taken the 'Update
ticket' code from
