Ok, I did it and it seems to work like I want it to. There are still
things that I don't understand but they might be related to my lack of
Perl knowledge, for example : why can't I find the declaration for
RT::User-new or RT::Ticket-new ?
For the record I did this :
use lib
Hi,
I have successfully migrated my RT database from 3.6.7 to 4.0.7 on
Debain Wheezy and Postgresql 9.2.
Everything is looking good with the exception of the following problem I
have found.
If I do a search with the following criteria in the New Search query
builder screen, then I get a
Hi,
Does anyone know if its possible to change the Forward template ?
If I go to the Action Button and Select forward I enter a email address and
the email get sent with a attachment with the ticket details
I would like to remove the attachment and just have the details of the
ticket
Hi,
To change what gets forwarded you should override forward action, not
template.
On Tue, Jun 11, 2013 at 4:09 PM, globo michael.obr...@globoforce.comwrote:
Hi,
Does anyone know if its possible to change the Forward template ?
If I go to the Action Button and Select forward I enter a
Hi Ruslan,
Could you send me on details of how to do this. Im abit of a newbie.
Thanks
--
View this message in context:
http://requesttracker.8502.n7.nabble.com/Change-the-Forward-Template-tp54240p54242.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.
--
On Tue, Jun 11, 2013 at 1:05 AM, Landon landonstew...@gmail.com wrote:
On 6 June 2013 15:36, Landon landonstew...@gmail.com wrote:
On 6 June 2013 13:23, Ruslan Zakirov r...@bestpractical.com wrote:
yes, use SQL to check:
select Description from Scrips order by Description;
[RTIR] prefix
Hi,
I have a template that emails a group when a ticket changes queue with the
details of the request. I need to add the attachments to the email, but I
cant figure out whats required to add the attachments.
---
Condition : On Queue Change
Action : Notify
Have you seen the following?
http://requesttracker.wikia.com/wiki/Template#Attaching_original_attachments_to_the_mail
On Tue, Jun 11, 2013 at 8:12 PM, globo michael.obr...@globoforce.comwrote:
Hi,
I have a template that emails a group when a ticket changes queue with the
details of the
thanks Ruslan for the link.
I made the changes and now I get the images as
[cid:image001.jpg@018998C2.1ErttE250] in the email notifications. Is there
anyway to get the images to attached to the email or to get the image to
display correctly ?
--
View this message in context:
Hey folks. I'm using rt 4.02 via REST and I noticed a surprising difference
in performance between using the RT web GUI where a certain query takes
less than one second and the RT command line where the same query takes
close to four seconds.
rt ls 'requestor=someu...@example.com' (takes 3+
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