Am 13.06.2013 19:08, schrieb rt4:
> S18apache2 and S19postgresql.
>
> Changed postgresql to S17, but that didn't fix it.
If your OS uses Upstart instead of SysV for Init scrips it isn't
guarantied that PostgreSQL starts before Apache.
In Debian they solved the problem with an RT Init scrips whic
On 13/06/2013 19:10, john boris wrote:
We use our rt3.6.6 instance to store reports from our system. Is there a
way I can do an SQL against the database to extract these files without
going into each ticket separatley?
Look at this script for an example:
http://git.home-dn.net/?p=manu/rt-scr
Hi,
Thanks for the information :)
Romain
-Message d'origine-
De : k...@rice.edu [mailto:k...@rice.edu]
Envoyé : 11 juin 2013 16:16
À : Pelissier, Romain (6045822)
Cc : rt-users@lists.bestpractical.com
Objet : Re: [rt-users] RT MAX TICKET ID
On Tue, Jun 11, 2013 at 03:57:00PM -0400, romai
On Wed, Jun 12, 2013 at 03:46:29PM -0500, Ken Johnson wrote:
> We find that the best way for us to manage user rights is to create a
> number of groups, assign global rights to the groups, and then assign
> users to the appropriate group.
>
> I'm trying to work out how to assign global rights t
.
.. and in case anyone was curious the equivelent and much better looking
code to the RT::Client::REST snippet I provided earlier is:
my $ips = $self->TicketObj->CustomFieldValues( 'IP' );
while ( my $ipobj = $ips->Next ) {
my $ip = $ipobj->Content;
my $tsql = qq/Queue = 'Incidents' AND Statu
On 13 June 2013 11:05, Thomas Sibley wrote:
> On 06/13/2013 10:52 AM, Landon wrote:
> > Thanks Ken. The document I found was
> > at http://bestpractical.com/rt/docs/4.0/RT/Search.html
>
> You don't want RT::Search for this.
>
> You want to use the RT::Tickets class using the ->FromSQL method, wh
On 06/13/2013 10:52 AM, Landon wrote:
> Thanks Ken. The document I found was
> at http://bestpractical.com/rt/docs/4.0/RT/Search.html
You don't want RT::Search for this.
You want to use the RT::Tickets class using the ->FromSQL method, which
accepts TicketSQL. There are docs and plenty of examp
On 13 June 2013 10:44, k...@rice.edu wrote:
>
> Hi Landon,
>
> I think you should be able to use RT::Search from your scrip directly.
> Check out the API docs.
>
>
Thanks Ken. The document I found was at
http://bestpractical.com/rt/docs/4.0/RT/Search.html
I don't know how to specify the query t
On Thu, Jun 13, 2013 at 10:38:06AM -0700, Landon wrote:
> My scrip looks for currently open Incidents that are related to each of the
> IP addresses in CF.{IP} on an Incident Report. If it finds one it links
> the Incident Report to that Incident thus making it unnecessary for someone
> to do it m
My scrip looks for currently open Incidents that are related to each of the
IP addresses in CF.{IP} on an Incident Report. If it finds one it links
the Incident Report to that Incident thus making it unnecessary for someone
to do it manually later. This might be changed to CustomerID or something
After using a few tools suggested by Tom (MasonX::Profiler and then
NYTProf) it looks to me like the issue imay be in
share/html/REST/1.0/Forms/ticket/default and really relates to a difference
in the default (fields) in GUI quick search compared to what the REST
servicer does.
By changing my quer
We use our rt3.6.6 instance to store reports from our system. Is there a
way I can do an SQL against the database to extract these files without
going into each ticket separatley?
--
John J. Boris, Sr.
Online Services
www.onlinesvc.com
--
RT Training in Seattle, June 19-20: http://bestpractica
S18apache2 and S19postgresql.
Changed postgresql to S17, but that didn't fix it.
--
View this message in context:
http://requesttracker.8502.n7.nabble.com/Have-to-restart-apache2-after-reboot-tp54292p54294.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.
--
RT T
On Thu, Jun 13, 2013 at 09:40:23AM -0700, rt4 wrote:
> I'm experiencing some peculiar behavior. After reboot, RT (4.0.13 with
> libapache2-mod-perl2 version 2.0.7-3)
> can't connect to database (postgresql 9.1). PG is up and running and I can
> connect to it from other clients.
> If I restart Ap
I'm experiencing some peculiar behavior. After reboot, RT (4.0.13 with
libapache2-mod-perl2 version 2.0.7-3)
can't connect to database (postgresql 9.1). PG is up and running and I can
connect to it from other clients.
If I restart Apache2, then everything is ok.
>From log:
RT: DBI connect('dbn
On Thu, Jun 13, 2013 at 04:57:27PM +0400, Ruslan Zakirov wrote:
>On Thu, Jun 13, 2013 at 4:42 PM, Heracross77 <[1]heracros...@gmail.com>
> wrote:
>
> Set($WebBaseURL , "[2]http://help.rtlti.com";);
>
>Where did you take an idea that you should set above instead of "Base
> configura
On Wed, Jun 12, 2013 at 02:50:01PM -0700, jrios wrote:
>I want change the template resolved. because i need send more
> information when resolved tickets. for example i want send the date started
> ticket and date resolved tickets
>
>this is new codec into the template
>
> Date st
On Wed, Jun 12, 2013 at 04:28:07PM +0200, Wasko Lukasz wrote:
> is there any chances for short url linking to saved searches?
Short links have come up a few times, and wouldn't actually be too bad
to implement, but we could never come up with a strong enough use-case
to account for the time neede
Hello
I installed the RT in the server with port is 8081 ... for work only need
change into the file
/etc/request-tracker4/RT_SiteConfig.pm
# # THE WEBSERVER:
Set($WebPath , "/rt");
Set($WebBaseURL , "http://www..com:8081";);
/etc/init.d/apache2 restart
good luck
--
Vi
But wich configuration can I use to at least start using RT at a Glance page
whitout receiving "An internal RT error has occurred. Your administrator can
find more details in RT's log files." error?
I actually need a guide to configure RT and apache2 files after the
instalation to use it in the mos
On Thu, Jun 13, 2013 at 4:42 PM, Heracross77 wrote:
>
> Set($WebBaseURL , "http://help.rtlti.com";);
Where did you take an idea that you should set above instead of "Base
configuration" [1]?
[1]
http://bestpractical.com/rt/docs/latest/RT_Config.html#Base-configuration
Quote from the documenta
Hi!
I'm pretty new to RT and i had to install it here at work.
We will use it to manage the computer support request sent by our clients.
I finished installing it, following the tutorial below:
http://simonsmicrophone.com/2011/10/19/rt-4-debian-6-installation/
I'm using Debian Wheezy and RT 4.0.13
On Thu, Jun 13, 2013 at 12:00 PM, Alexander Kucheryuk <
alex.kucher...@eltoma-offshore.com> wrote:
> Hello!
> I am running RT 4.0.13 on Centos 6.3.
> I have configured CF for articles. Type of CF is "upload multiple images".
> When inserting article with that CF (for example, replying to ticket),
On Thu, Jun 13, 2013 at 2:30 AM, Oliver Day wrote:
> I haven't found documentation that explains how to cache passwords that
> will allow mailgate to decrypt messages sent to RT. I've set the home
> directory to the default location and imported the appropriate keys. So I'm
> able to encrypt a me
Hello!
I am running RT 4.0.13 on Centos 6.3.
I have configured CF for articles. Type of CF is "upload multiple
images". When inserting article with that CF (for example, replying to
ticket), only the name (of image) is inserted, not the image itself. I
was thinking of bypassing that issue using
On Wed, Jun 12, 2013 at 03:46:29PM -0500, Ken Johnson wrote:
> We find that the best way for us to manage user rights is to create a number
> of groups, assign global rights to the groups, and then assign users to the
> appropriate group.
>
> I'm trying to work out how to assign global rights to a
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