Hi,
I just upgraded from 4.01 to 4.0.17.
I forward requests to an externally company and they reply to the request.
When they replied to the forwarded request the ticket would get updated as a
comment and I use a script to update the owner of the ticket that a comment
has been added.
But
Hi,
Has anyone upgraded to 4.0.17 using the debian repositories. I am running 4.0.7
and want to upgrade to the newest release 4.0.17.
Regards,
Sakhi Hadebe
SANReN Engineer - CSIR Meraka Institute
Tel: +27 12 841 2308
Fax: +27 12 841 4223
http://www.sanren.ac.za
--
This message is
Found the issue.
The subject line was in correct in the template.
Change the subject line in the template and to Re: [domainname.com #23014]
Subject
Once the subject had the ticket number in the subject line everything work
again.
--
View this message in context:
On Tue, Oct 08, 2013 at 01:54:58PM +0200, Sakhi Hadebe wrote:
Has anyone upgraded to 4.0.17 using the debian repositories. I am running
4.0.7 and want to upgrade to the newest release 4.0.17.
I don't have information about how many people are using it in production
yet, but I recently
How do you implement the principle of passing requests(tickets) between
departments?
Let's say we've got departments like this
1) help-desk
2) radio networks
3) network operations center
Customer contacted help-desk. Help-desk is not able to resolve this so they
need to pass this request to the
Putting a 'Me too' on this one. Used to work. Stopped at some point. Likely it
hasn't worked in a very long time as looking back over tickets I see no sign of
the outgoing email in the logs going back quite a ways. Could have been broke
during an upgrade, perhaps during the upgrade of a Perl
From: Mathew Snyder mathew.sny...@gmail.com
I just installed 4.2. I made it through the configuration UI and have
everything installed. I can't get it to run, though. It is throwing the
Internal Server Error at me and I am in need of assistance in resolving the
problem I'm encountering:
On Mon, 2013-10-07 at 22:02 +, Jesse Davidson wrote:
Up until recently, this has worked fine, and any time a reply was made
to a ticket, the web interface would note in the ticket history that
an outgoing e-mail was recorded. Now, the web interface says nothing
below the reply and no
Good afternoon,
I am hoping to have a script run on a scheduled basis and dump current
active tickets and the number of incidents closed for the current
previous month to a text file. The file output would look something like:
month, state, value
current, active, 4
current, closed, 10
Hi.
I'm writing a scrip.
In that scrip, I have no trouble getting the value of a custom field that the
user set.
I get the value with: $CF_Value = $self-TicketObj-FirstCustomFieldValue(
'Colors' );
But I don't know how to get the content from the Description value for that
same field?
To be
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