[rt-users] Can't access my RT

Hi, I setup the web server to run RT over SSL. Yesterday i was working fine, but now it says: The requested URL /rt was not found on this server. I really dont know what went wrong. Can you please help Regards, Sakhi Hadebe SANReN Engineer - CSIR Meraka Institute Tel: +27 12 841 2308

Re: [rt-users] Can't access my RT

-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 On 10/9/13 4:48 AM, Sakhi Hadebe wrote: > > Hi, > > I setup the web server to run RT over SSL. Yesterday i was working > fine, but now it says: > > The requested URL /rt was not found on this server. > > I really dont know what went wrong. Can you

[rt-users] Disable Comments on Resolve Tickets

Hi, When I resolve a request it adds a comment to the ticket. Is it possible to disable this ? Anyone have a script / template / notes on how to do this. Any help much appreciated -- View this message in context: http://requesttracker.8502.n7.nabble.com/Disable-Comments-on-Resolve-Ticke

[rt-users] multiple queues visibility

I am using rt for almost two years now for the single purpose of IT helpdesk. I have integrated it with Active Directory by help of RT::Authen::ExternalAuth and RT::Extension::LDAPImport, and also with our e-mail system by help of fetchmail and rt-mailgate. Everything works great, and I am very tha

[rt-users] Adding emails to Tickets.

I know that RT will append emails to tickets when the subject line contains a ticket number this is working great. I would like to take this a step further and have RT looking in the content of the email and do the same procedure. What do I need in a scrip to make this happen? Thanks Bryon Bak

[rt-users] Html Message

How can I get an HTML message to show up in rt formatted correctly. See message text below. meta http-equiv="Content-Type" content="text/html; charset=utf-8">DataPull Status ReportPartnerPartnerflagged LT31flagged GT31SuspectLastDPDataRetrievedCurrMoTixCurrMo CompleteCurrMoTix W/ETLast DG Rcv

Re: [rt-users] Skipping Scrip because it didn't Prepare

Alex, Thanks for your response. I checked out the template in question and sure enough, there was an erratic line that had caused the whole thing to fail. Oddly, the template editor had not reported any errors upon viewing or saving the template, and the display at top would simply confirm that

Re: [rt-users] Adding emails to Tickets.

Hi, Not a scrip. Take a look at RepliesToResolved extension [1]. You can borrow a lot and I know for sure it will work. On Wed, Oct 9, 2013 at 5:14 PM, Bryon Baker wrote: > I know that RT will append emails to tickets when the subject line > contains a ticket number this is working great. I

Re: [rt-users] Adding emails to Tickets.

Thanks for the quick response Ruslan. If I am reading the doc correctly it looks like this extension creates a new ticket. This looks good for another reason but I don’t want to create a new ticket. I may have some users that will reply with the ticket number not in the subject, but the ticke

Re: [rt-users] Adding emails to Tickets.

On Wed, Oct 9, 2013 at 10:16 PM, Bryon Baker wrote: > Thanks for the quick response Ruslan. > > ** ** > > If I am reading the doc correctly it looks like this extension creates a > new ticket. This looks good for another reason but I don’t want to create > a new ticket. I may have some use

[rt-users] ForwardWithMessage

I would like to implement this in version 4.17 but the documentation does not seem to work. I am following the doc at http://requesttracker.wikia.com/wiki/ForwardWithMessage I also took some stabs at installing from cpan as an RT::Extention but no luck. Is there some better doc to be had? Tha

Re: [rt-users] ForwardWithMessage

On Wed, Oct 09, 2013 at 07:36:31PM +, Bryon Baker wrote: >I would like to implement this in version 4.17 but the documentation does > not seem to work. I >am following the doc at This is a core feature of 4.2.0. -kevin pgpiAggIalduj.pgp Description: PGP signature -- RT Training

[rt-users] Fully removing RTx::AssetTracker

Hello All, I want to fully expunge any RTx::AssetTracker data from my RT installation in preparation for the RT Assets extension. This data's junk/outdated so I plan to start from scratch. I've dropped all the tables/sequences that it creates however there are still things like CustomFields floati

Re: [rt-users] ForwardWithMessage

Ok sound good but after reading the docs I have two concerns. 1 -- is this statement in the readme RT defaults to installing in /opt/rt4 with MySQL as its database. It tries to guess which of www-data, www, apache or nobody your webserver will run as, but you can override that behavior

[rt-users] Updating Ticket fails in 4.2.0 using IE9

We've been slowly moving from an outdated ticket system to Request Tracker, and were pleased that it worked just fine in IE, Chrome, and Firefox. We've updated RT to 4.2.0 just recently and noticed that when trying to update a ticket, it no longer works in IE. Clicking the "Update Ticket" button

[rt-users] minor problem with RT-RepeatTicket and 4.2.0

I had a nice install of 4.0.17 working and we decided to upgrade to 4.2 before deployment. 99.9% of things are working great. Except for this: [62873] [Thu Oct 10 03:30:02 2013] [info]: Repeating ticket 1 (/opt/rt4/sbin/rt-repeat-ticket:38) [62873] [Thu Oct 10 03:30:02 2013] [critical]: Can't

[rt-users] Multi-level Custom Fields

I found a single email thread regarding multi-level ticket classification ( http://www.gossamer-threads.com/lists/rt/users/91412). Unfortunately, it doesn't go into any detail. It is a few years old and refers to 3.8.6. Does the functionality to implement these custom fields still exist under 4.2?