Hi,
I setup the web server to run RT over SSL. Yesterday i was working fine, but
now it says:
The requested URL /rt was not found on this server.
I really dont know what went wrong. Can you please help
Regards,
Sakhi Hadebe
SANReN Engineer - CSIR Meraka Institute
Tel: +27 12 841 2308
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On 10/9/13 4:48 AM, Sakhi Hadebe wrote:
>
> Hi,
>
> I setup the web server to run RT over SSL. Yesterday i was working
> fine, but now it says:
>
> The requested URL /rt was not found on this server.
>
> I really dont know what went wrong. Can you
Hi,
When I resolve a request it adds a comment to the ticket. Is it possible to
disable this ?
Anyone have a script / template / notes on how to do this.
Any help much appreciated
--
View this message in context:
http://requesttracker.8502.n7.nabble.com/Disable-Comments-on-Resolve-Ticke
I am using rt for almost two years now for the single purpose of IT
helpdesk. I have integrated it with Active Directory by help of
RT::Authen::ExternalAuth and RT::Extension::LDAPImport, and also with
our e-mail system by help of fetchmail and rt-mailgate. Everything works
great, and I am very tha
I know that RT will append emails to tickets when the subject line contains a
ticket number this is working great. I would like to take this a step further
and have RT looking in the content of the email and do the same procedure.
What do I need in a scrip to make this happen?
Thanks
Bryon Bak
How can I get an HTML message to show up in rt formatted correctly. See
message text below.
meta http-equiv="Content-Type" content="text/html; charset=utf-8">DataPull
Status ReportPartnerPartnerflagged LT31flagged
GT31SuspectLastDPDataRetrievedCurrMoTixCurrMo
CompleteCurrMoTix W/ETLast DG Rcv
Alex,
Thanks for your response. I checked out the template in question and sure
enough, there was an erratic line that had caused the whole thing to fail.
Oddly, the template editor had not reported any errors upon viewing or saving
the template, and the display at top would simply confirm that
Hi,
Not a scrip. Take a look at RepliesToResolved extension [1]. You can borrow
a lot and I know for sure it will work.
On Wed, Oct 9, 2013 at 5:14 PM, Bryon Baker wrote:
> I know that RT will append emails to tickets when the subject line
> contains a ticket number this is working great. I
Thanks for the quick response Ruslan.
If I am reading the doc correctly it looks like this extension creates a new
ticket. This looks good for another reason but I don’t want to create a new
ticket. I may have some users that will reply with the ticket number not in
the subject, but the ticke
On Wed, Oct 9, 2013 at 10:16 PM, Bryon Baker wrote:
> Thanks for the quick response Ruslan.
>
> ** **
>
> If I am reading the doc correctly it looks like this extension creates a
> new ticket. This looks good for another reason but I don’t want to create
> a new ticket. I may have some use
I would like to implement this in version 4.17 but the documentation does not
seem to work. I am following the doc at
http://requesttracker.wikia.com/wiki/ForwardWithMessage
I also took some stabs at installing from cpan as an RT::Extention but no luck.
Is there some better doc to be had?
Tha
On Wed, Oct 09, 2013 at 07:36:31PM +, Bryon Baker wrote:
>I would like to implement this in version 4.17 but the documentation does
> not seem to work. I
>am following the doc at
This is a core feature of 4.2.0.
-kevin
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RT Training
Hello All,
I want to fully expunge any RTx::AssetTracker data from my RT
installation in preparation for the RT Assets extension. This data's
junk/outdated so I plan to start from scratch. I've dropped all the
tables/sequences that it creates however there are still things like
CustomFields floati
Ok sound good but after reading the docs I have two concerns.
1 -- is this statement in the readme
RT defaults to installing in /opt/rt4 with MySQL as its database. It
tries to guess which of www-data, www, apache or nobody your
webserver will run as, but you can override that behavior
We've been slowly moving from an outdated ticket system to Request Tracker, and
were pleased that it worked just fine in IE, Chrome, and Firefox. We've updated
RT to 4.2.0 just recently and noticed that when trying to update a ticket, it
no longer works in IE. Clicking the "Update Ticket" button
I had a nice install of 4.0.17 working and we decided to upgrade to 4.2
before deployment. 99.9% of things are working great.
Except for this:
[62873] [Thu Oct 10 03:30:02 2013] [info]: Repeating ticket 1
(/opt/rt4/sbin/rt-repeat-ticket:38)
[62873] [Thu Oct 10 03:30:02 2013] [critical]: Can't
I found a single email thread regarding multi-level ticket classification (
http://www.gossamer-threads.com/lists/rt/users/91412). Unfortunately, it
doesn't go into any detail. It is a few years old and refers to 3.8.6. Does
the functionality to implement these custom fields still exist under 4.2?
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