Following the upgrade:
An internal RT error has occurred. Your administrator can find more details
in RT's log files.
In Apache's error.log
[9296] [Wed Oct 30 06:29:50 2013] [error]: Can't locate object method Id
via package My Tickets (perhaps you forgot to load My Tickets?) at
And disregard. Changes were made a while back to
/opt/rt4/local/html/Elements/Header that were forgotten about. It's fixed.
:T
On Wed, Oct 30, 2013 at 7:30 PM, Thatcher Rea
thatcher@bywatersolutions.com wrote:
Following the upgrade:
An internal RT error has occurred. Your
Hi,
I have a number of queues that are used by different departments. When I
assign a ticket over to a department I can't view the ticket anymore , which
is fine. But if I search the ticket after I assign it over to a department
I cant find out which queue owns it. I would like a way to check
I wrote:
I recently moved our copy of RT 3.8.7 from Fedora 8 to Fedora 19. I
would have preferred to concurrently upgrade to the latest RT but
had some problems converting the data base. So in the interest of
time, I took the simpler approach of just copying the entire
installation.
It
Hi Dave
Not sure how many users are still in 3.8.x, let alone on Fedora, let alone went
through a Fedora upgrade, let alone copied the installation over. In other
words, you might be targeting a very small audience. Just a guess.
I'm personally on Ubuntu and RT 4.2.0, but I'll take a stab
Hey folks,
I'm finding that about once a month or so our support team receives or
sends an attachment that is well beyond reasonable size (I saw a 60MB
today). While our RT and mysql configs are happy with it obviously the rest
of the world's email servers are not (as a data point google caps at
* Ram ram0...@gmail.com
It would be nice if we could have RT decide that beyond a certain size
an attachment will be substituted by a download link (dropbox,
yousendit,
Possible via MIMEDefang or similar MTA layer softwares, but that's
outside of RT.
Why don't you include the Queue name in the search results? In fact, I
would think that would be a default result in your Config file.
Kenn
On Wed, Oct 30, 2013 at 3:42 AM, globo michael.obr...@globoforce.comwrote:
Hi,
I have a number of queues that are used by different departments. When I
We upgraded from 4.0.7 last night, and am noticing that when you reply to a
ticket, the reply text box takes the better part of 60 seconds to load. It
seems to be slightly better in Chrome than Firefox, but still takes
inordinately long. Has anyone else seen this problem?
:T
--
Thatcher Rea
* Ram ram0...@gmail.com
It would be nice if we could have RT decide that beyond a certain size
an attachment will be substituted by a download link (dropbox,
yousendit,
Possible via MIMEDefang or similar MTA layer softwares, but that's
outside of RT.
Doing it outside of RT might
On Wed, Oct 30, 2013 at 03:42:52AM -0700, globo wrote:
I have a number of queues that are used by different departments. When I
assign a ticket over to a department I can't view the ticket anymore , which
is fine. But if I search the ticket after I assign it over to a department
I cant find
On Mon, Oct 28, 2013 at 04:05:10PM -0400, Darin Perusich wrote:
Is it possible to include other files which contain config options in
RT_SiteConfig.pm? Was hoping something like this is possible, like how
you'd use Include in apache configs, to make it more readable.
RT will load files named
Kevin
Version:
mysql Ver 14.14 Distrib 5.1.69, for redhat-linux-gnu (x86_64) using readline
5.1
all data locations pointed to a 160GiB FusionIO.
and various mysql options:
max_allowed_packet = 16M
max_connect_errors = 100
skip_name_resolve
sql_mode
On Wed, 2013-10-30 at 12:20 -0700, Kevin Falcone wrote:
These warnings are almost certainly a culprit.
Can you show your CustomFields definitions?
SHOW CREATE TABLE CustomFields;
SHOW INDEXES FROM CustomFields;
- Alex
mysql show create table CustomFields;
+--+--(dashes truncated)-+
| Table| Create Table
If I set MessageBoxRichText to 0, the problem resolves itself. But that
means that I don't have Rich Text editing capabilities in my ticket
replies. Any ideas?
:T
On Thu, Oct 31, 2013 at 7:20 AM, Thatcher Rea
thatcher@bywatersolutions.com wrote:
We upgraded from 4.0.7 last night, and am
Hi.
In our RT setup, a user chooses a value from a drop down list (a custom field
called ‘application’) to indicate what software they want help with when they
submit a new ticket.
I set up a scrip that checks the value of that custom field and moves the
ticket into the appropriate queue
On Wed, 2013-10-30 at 19:30 +, Wright, Cory (CDC/OID/NCEZID) (CTR)
wrote:
sql_mode = [...],ONLY_FULL_GROUP_BY
That would be your problem. RT doesn't support running with that option
enabled.
- Alex
18 matches
Mail list logo
