We would like to track who is currently assigned to work on the ticket. This
is neither the owner nor the requestor.
My solution was to add another type of watcher, something like "Worker". Is
this a sensible solution and if so how do I achieve that?
That worked! Thank you very much for your help!
Adam Hutchins, Systems Administrator
Town of Kernersville, NC, USA
o-336.992.5456 m-336.529.7164
-Original Message-
From: Alex Vandiver [mailto:ale...@bestpractical.com]
Sent: Wednesday, November 20, 2013 3:05 PM
To: rt-users@lists.bestprac
On Wed, 2013-11-20 at 14:46 -0500, Adam Hutchins wrote:
> On Wed, 2013-11-20 at 14:34 -0500, Adam Hutchins wrote:
> > > Did you attempt the 4.0 -> 4.2 upgrade at some earlier point?
> > Not that I'm aware of.
>
> That's extremely odd. Can you show the output of:
> mysqldump -u root rt4 -p --no-d
-- MySQL dump 10.13 Distrib 5.5.34, for debian-linux-gnu (x86_64)
--
-- Host: localhostDatabase: rt4
-- --
-- Server version 5.5.34-0ubuntu0.12.04.1
/*!40101 SET @OLD_CHARACTER_SET_CLIENT=@@CHARACTER_SET_CLIENT */;
/*!40101 SET @OLD_CH
On Wed, 2013-11-20 at 14:34 -0500, Adam Hutchins wrote:
> > Did you attempt the 4.0 -> 4.2 upgrade at some earlier point?
> Not that I'm aware of.
That's extremely odd. Can you show the output of:
mysqldump -u root rt4 -p --no-data
- Alex
On 20 November 2013 11:29, Alex Vandiver wrote:
> On Wed, 2013-11-20 at 11:13 -0800, Landon Stewart wrote:
>
> > Is using > "1970-01-01 00:00:00” the only way?
>
> Currently, yes.
>
Ok thank you.
> > Seems like that definite value might be begging for bugs or something
> > if somehow the unset
Please see my replies below.
Adam Hutchins, Systems Administrator
Town of Kernersville, NC, USA
o-336.992.5456 m-336.529.7164
-Original Message-
From: Alex Vandiver [mailto:ale...@bestpractical.com]
Sent: Wednesday, November 20, 2013 2:28 PM
To: rt-users@lists.bestpractical.com
Subject:
On Wed, 2013-11-20 at 11:13 -0800, Landon Stewart wrote:
> Is using > "1970-01-01 00:00:00” the only way?
Currently, yes.
> Seems like that definite value might be begging for bugs or something
> if somehow the unset date equals "1970-01-01 05:00:00” for some reason
> down the road. I just want
Please keep all replies on-list.
On Wed, 2013-11-20 at 14:10 -0500, Adam Hutchins wrote:
> I have upgraded it in the past from 3.x to 4.0.7. And I was successful
> with 4.0.7 to 4.0.18 today. It's the jump to 4.2.x that's giving me
> errors.
Did you attempt the 4.0 -> 4.2 upgrade at some earlier
Hello,
Basically I want to find tickets with rt-crontool that match the following:
Queue = 'Blocks’ AND Status != ‘removed’ AND CF.{ServerClosed} < ’now'
The problemI’m encountering, although minor, is that it lists tickets that
match that as well as tickets that have no date set whatsoever. The
On Wed, 2013-11-20 at 13:56 -0500, Adam Hutchins wrote:
> [18504] [Wed Nov 20 17:27:58 2013] [critical]: DBD::mysql::st execute
> failed: Table 'ObjectScrips' already exists
> at /tmp/rt-4.2.0/sbin/../lib/RT/Handle.pm line 526.
> (/tmp/rt-4.2.0/sbin/../lib/RT.pm:391)
>
> DBD::mysql::st execute fai
I'm getting an error when doing upgrade-database on a 4.2 installation.
I am coming from 4.0.7 and I am able to successfully upgrade to 4.0.18 without
error.
This is the message I'm getting after doing 'make upgrade-database'
(highlighted below):
/usr/bin/perl -I/opt/rt4/local/lib -I/opt/rt4/l
Hi all,
I am little confused about RT's interpretation of "Mandatory" as
it relates to Custom Fields.
I have a CF's validation set to the canned regexp (?#Mandatory)
The CF in my test ticket has pointedly been left with no value.
Aside from a meager red warning on the page indicating it's not
s
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