Re: [rt-users] E-mails language

2014-01-06 Thread Kevin Falcone
On Sat, Jan 04, 2014 at 08:06:11PM +0100, Nicolas Roosen wrote: I'd like to know what is the best method to send localized e-mails based on the queue name? For example I have a queue named FRTicket, and I would like ALL correspondence written in French as soon as an e-mail is sent to this

Re: [rt-users] Big size of /opt/rt4/var directory

2014-01-06 Thread Kevin Falcone
On Sun, Jan 05, 2014 at 01:31:23PM +0400, Ivan Osipov wrote: I'm using Request Tracker 4.2.1 and Lighttpd (1.4.28-2ubuntu4) via fastcgi on Ubuntu 12.04 LTS. Now size of /opt/rt4/var directory is 5.2 Gb and full backup archive of /opt/rt4/ is very big. In this directory a lot of folders with

Re: [rt-users] Problems in templates in Rt 4.2.1

2014-01-06 Thread Kevin Falcone
On Fri, Jan 03, 2014 at 10:16:25AM -0700, Jesse Griffin wrote: I tried just making the changes in the Template.pm file and that did *not* work. Doing that caused fatal problems, resulting in 500 errors... unless I did something wrong? Since you don't show the errors, it's impossible to

Re: [rt-users] Big size of /opt/rt4/var directory

2014-01-06 Thread Landon Stewart
On 5 January 2014 01:31, Ivan Osipov osipo...@gmail.com wrote: Hello all. I'm using Request Tracker 4.2.1 and Lighttpd (1.4.28-2ubuntu4) via fastcgi on Ubuntu 12.04 LTS. Now size of /opt/rt4/var directory is 5.2 Gb and full backup archive of /opt/rt4/ is very big. In this directory a lot of

Re: [rt-users] Searching For Tickets Without Reminders

2014-01-06 Thread Kevin Falcone
On Thu, Jan 02, 2014 at 01:33:03PM -0800, Ram wrote: We have a class of requests that require us to take an action which may take a few weeks; in these cases the support folks set a reminder for e.g. 3 weeks. We don't to close these tickets b/c they are still being serviced and

Re: [rt-users] Big size of /opt/rt4/var directory

2014-01-06 Thread Ivan Osipov
06.01.2014 20:44, Kevin Falcone wrote: On Sun, Jan 05, 2014 at 01:31:23PM +0400, Ivan Osipov wrote: I'm using Request Tracker 4.2.1 and Lighttpd (1.4.28-2ubuntu4) via fastcgi on Ubuntu 12.04 LTS. Now size of /opt/rt4/var directory is 5.2 Gb and full backup archive of /opt/rt4/ is very big. In

Re: [rt-users] Searching For Tickets Without Reminders

2014-01-06 Thread Ram
On Thu, Jan 02, 2014 at 01:33:03PM -0800, Ram wrote: We have a class of requests that require us to take an action which may take a few weeks; in these cases the support folks set a reminder for e.g. 3 weeks. We don't to close these tickets b/c they are still being serviced and

Re: [rt-users] E-mails language

2014-01-06 Thread Nicolas Roosen
Hello, On 06/01/2014 5:43 PM, Kevin Falcone wrote: On Sat, Jan 04, 2014 at 08:06:11PM +0100, Nicolas Roosen wrote: I'd like to know what is the best method to send localized e-mails based on the queue name? For example I have a queue named FRTicket, and I would like ALL correspondence

Re: [rt-users] Time zone troubles

2014-01-06 Thread Kevin Falcone
On Thu, Jan 02, 2014 at 10:59:17PM +, Richard Bessey wrote: Only one problem, if you look at the attachment the timestamp for the message in RT and the timestamp for the e-mail is differn't. I have my RT set for the America/Los_Angeles time zone, yet if you look at the

Re: [rt-users] Time zone troubles

2014-01-06 Thread Richard Bessey
Kevin, AHA! Yes, that would be correct, we are using Outlook 2010 and exchange. Regards, Richard Bessey Systems Support Technician Walla Walla County Department of Human Services 1520 Kelly Place Walla Walla, WA 99362 Phone:  509-524-2920 Ext. 2974 -Original Message- From: