Hi,
When I edit a custom field via REST, the associated
ObjectCustomFieldValue will, by default, appear as disabled in the
database.
Is there any reason for that ? How can I avoid it ?
I use RT 3.8.4.
Sylvain
On 6.2.2014 17:21, Kevin Falcone wrote:
On Thu, Feb 06, 2014 at 01:07:26PM +0100, Martin Drasar wrote:
4.2 does a much better job passing along multipart mails.
You cannot easily force RT to send a custom alternative email,
especially not in 4.0.
Thanks for your response. I am not necessarily
Hi All,
I installed a test instance of rt-4.2.2 (from source, on Centos-6.5,
perl-5.10.1 x64) and installed the shiny new Assets extension and its
import part but get the following error:
Insecure dependency in require while running with -T switch at
/usr/share/perl5/Pod/Perldoc.pm line 1548
Am 05.02.2014 17:00, schrieb Kevin Falcone:
I've filed
http://issues.bestpractical.com/Ticket/Display.html?id=28873
about the terrible Disabled UI, and it touches briefly on Deleted.
We'll address this after we fix display of Disabled Scrips.
Can you please add me to the ticket so I get
We're on RT 4.0.17.
I have this code snippet in a test (Yay TDD):
my $tickets = RT::Tickets-new(GetCurrentUser());
my $queue ='foo'
$tickets-LimitCustomField(CUSTOMFIELD = $internal_gid, OPERATOR = '=',
VALUE = i$generic_id, QUEUE = $queue );
my $ticket = $tickets-Next;
The error from
On Fri, 20 Dec 2013 10:30:49 -0500
Kevin Falcone falc...@bestpractical.com wrote:
Hi Kevin,
sorry for my late reply, I finally found the time to troubleshoot this.
Try commenting out the SSL settings and see if Apache will start up
with RT but without SSL.
Unfortunately I do not have the
On Fri, 2014-02-07 at 14:16 +0100, Joop wrote:
I installed a test instance of rt-4.2.2 (from source, on Centos-6.5,
perl-5.10.1 x64) and installed the shiny new Assets extension and its
import part but get the following error:
Insecure dependency in require while running with -T switch at
I installed RT4.2.2 using apt-get from the repositories on Ubuntu 12.10
LTS. When I try to start apache I get a database error whic states
[warning]: DBI
connect('dbname=/var/lib/dbconfig-common/sqlite3/request-tracker4/rtdb;
I selected mysql when I did the install but the config files seem to
On Thu, Feb 06, 2014 at 07:53:24PM +0200, Stefan Gofferje wrote:
The original message is *only* quoted if you click on Reply in the
transaction history, not Reply from the top of the page.
THAT works, thanks! Is that always like this under any circumstances or
is there a possibility that I
On Fri, Feb 07, 2014 at 11:40:19AM -0500, john boris wrote:
I installed RT4.2.2 using apt-get from the repositories on Ubuntu 12.10
LTS. When I try to
I'm not aware of RT 4.2 packages on Ubuntu or Debian. Ubuntu in fact
tends to run multiple versions of packages behind the Debian release.
On Fri, Feb 07, 2014 at 11:05:04AM +0100, Sylvain Auguy wrote:
When I edit a custom field via REST, the associated
ObjectCustomFieldValue will, by default,
appear as disabled in the database.
Is there any reason for that ? How can I avoid it ?
I use RT 3.8.4.
When you update the
On Fri, Feb 07, 2014 at 12:40:29PM +0100, Martin Drasar wrote:
On 6.2.2014 17:21, Kevin Falcone wrote:
On Thu, Feb 06, 2014 at 01:07:26PM +0100, Martin Drasar wrote:
4.2 does a much better job passing along multipart mails.
You cannot easily force RT to send a custom alternative email,
On Fri, Feb 07, 2014 at 11:10:52AM -0500, Len Jaffe wrote:
my $tickets = RT::Tickets-new(GetCurrentUser());
my $queue ='foo'
$tickets-LimitCustomField(CUSTOMFIELD = $internal_gid, OPERATOR = '=',
VALUE = i$generic_id, QUEUE = $queue );
my $ticket = $tickets-Next;
The error from
Kevin,
Thanks for the reply. I reran the script and selected mysql (which I did
originally) it had an error at the end and I had a choice to retry, abort,
retry (skip questions) so I said retry and it asked me the questions again
and I answered as before and the script ended without an error. I
On Wed, 2014-02-05 at 18:50 -0600, José Luis Gordillo Ruiz
My RT 4.2 instance is not working properly. Sometimes it gets errors
in creating tickets or sending mails. Logs show segmentation faults of
httpd. On of the cores I could get
shows that the segmentation happens in malloc
This RT
Dne 7.2.2014 17:52, Kevin Falcone napsal(a):
Thanks for your response. I am not necessarily looking for an easy way
to make RT do my bidding and upgrade is not an option right now. In a
way, I do not really need to use the template at all, incoming messages
are formated just as I want them to
Hmm... so I have just hacked the Template.pm _DowngradeFromHTML() to
check for multipart/alternative in transaction and supply the text/plain
part from it, instead of using the HTML::TreeBuilder and
HTML::FormatText. Seems to work like a charm.
Now I wonder, when it's going to bite me :-)
Unfortunately, the log seems to have been recreated and all of the
timestamps which would line up with the already-provided log entry are
gone. I'll have to keep an eye on this and provide it at a later date.
-Mathew
When you do things right, people won't be sure you've done anything at
all. -
On Fri, Feb 7, 2014 at 12:06 PM, Kevin Falcone falc...@bestpractical.comwrote:
On Fri, Feb 07, 2014 at 11:10:52AM -0500, Len Jaffe wrote:
$tickets-FromSQL(CF.{Foo} = 'i$generic_id');
possible with a And Queue = '$queue' in there or if you don't want
to limit on Queue, you can use
Dear All,
It has been observed that our members send same mail to multiple queues
and RT generate multiple tickets.One ticket for one queue. Can we stop
multiple tickets for same mail. If yes,pls suggest the steps.
We are manual merging the tickets. Hoping for response pls.
Regards,
Ajay
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