Re: [rt-users] RTChecker released as open source

I have just completed writing RTChecker documentation. It is available here in the form of a wiki. You can also access other resources from the same address, like opening bug reports, leaving messages, etc. Bye Cris Il giorno mer, 21/05/2014 all

[rt-users] RT 4.2.x and SummaryByUser plugin

We recently upgraded to RT 4.2.x, and have discovered that a plugin we relied on no longer works: http://search.cpan.org/dist/RT-Extension-SummaryByUser/lib/RT/Extension/SummaryByUser.pm Does anyone know if a 4.2 version is coming? Stephen J. Cena Systems Administrator - MIS/IT Dept Quality Vis

Re: [rt-users] RT 4.2.x and SummaryByUser plugin

On Thu, May 22, 2014 at 01:05:53PM +, Cena, Stephen (ext. 300) wrote: >We recently upgraded to RT 4.2.x, and have discovered that a plugin we > relied on no longer >works: > > > http://search.cpan.org/dist/RT-Extension-SummaryByUser/lib/RT/Extension/SummaryByUser.pm > >Does a

[rt-users] Copy/Paste functionality gone after 4.2.3 to 4.2.4 upgrade

I just performed the upgrade from 4.2.3 to 4.2.4 on our RT servers. I've gotten calls from user that Copy/Paste isn't working on their systems any more. Mason cache clean & local cache clean doesn't seem to help. Anyone else seeing this? Stephen J. Cena Systems Administrator - MIS/IT Dept Qualit

[rt-users] Make scrip run once per ticket, and only once

I have a scrip that emails custom field values to a junk email address so that the values show up in transactions. This is necessary for various reasons I won't bother you with here. However, the current conditions I have allow the scrip to run several times per ticket. How can I stop this? This

[rt-users] Install/Upgrade issue

I'm running into the following error when upgrading. >> >> All dependencies have been found, but when I run "make upgrade" it errors >> out with the following after re-checking dependencies: >> >> ./install-sh -m 0755 -o root -g www-data -d /opt/rt4/etc >> chgrp: invalid group: `www-data' >> make:

Re: [rt-users] Install/Upgrade issue

$ addgroup www-data will add an entry for the www-data group to the groups file. On Thu, May 22, 2014 at 2:11 PM, Sears, Mark wrote: > *I'm running into the following error when upgrading.* > >> > >>* All dependencies have been found, but when I run "make upgrade" it > errors out with the f

Re: [rt-users] Install/Upgrade issue

On Thu, May 22, 2014 at 07:58:24PM +, Sears, Mark wrote: >That worked…actually swapped command around using RHEL. > >Now I ran into another error doing make-upgrade database Instead of adding groups, why not just tell RT the right group to use. You didn't show your configure output wh

Re: [rt-users] Make scrip run once per ticket, and only once

On Thu, May 22, 2014 at 09:52:04AM -0700, IT Guy wrote: > I have a scrip that emails custom field values to a junk email address so > that the values show up in transactions. This is necessary for various > reasons I won't bother you with here. > > However, the current conditions I have allow the

Re: [rt-users] Why are Asset #'s so naked?

On Sun, May 18, 2014 at 11:47:43PM -0400, Al Joslin wrote: > Why in the world am I required to know an Asset's Number in > order to use/link it ? Why are there no searching options that > result in linkage ? Why do I have to find the Asset, write it's > number on a sticky no

Re: [rt-users] Perl broken?

On Tue, May 20, 2014 at 12:51:50PM +, Sears, Mark wrote: >Ok –r—r—r—is the permission for the rule.pm file and root owns it and the > entire >directory > >drwxr-xr-x is the permission of the top level perl directory and owner by > root. > >Are these permissions correct? Per

Re: [rt-users] Need help with upgrade

On Wed, May 21, 2014 at 07:22:50PM +, Sears, Mark wrote: >I have recently taken on managing the RT system. It is currently "housed" > on (2) systems - a >back end and a front end server. I am not sure why the need for 2 systems > to host the RT >instance - can anyone explain? S

Re: [rt-users] Upgrade History shows Upgrade Incomplete

On Wed, May 21, 2014 at 04:23:15PM -0400, Nathan Baker wrote: >On Wed, May 21, 2014 at 1:22 PM, Kevin Falcone > <[1]falc...@bestpractical.com> wrote: > > On Wed, May 21, 2014 at 11:33:20AM -0400, Nathan Baker wrote: > > Hello everyone, > > > > I just upgraded from 4.0.6 to

Re: [rt-users] problem with custom condition in scrip

On Wed, May 21, 2014 at 10:12:03PM -0400, Hugo Escobar wrote: > Hello, > > I've been attempting to instruct rt to send emails 'On Correspond' to > 'Requestors' and 'Ccs', > only if the email address of the user generating the transaction matches a > predetermined list (@domain1 or @domain2) > > F

Re: [rt-users] Problem sending email from Reply

On Tue, May 20, 2014 at 11:39:05AM +0200, "Tamás, Szép" wrote: > > RT thinks that problem_sen...@acme.com isn't a valid email recipient. > > Please show the Correspondents page for ticket 53 and the user page > > for that user to confirm they are set up properly. > > The Correspondents page shows

[rt-users] send email reminders to owners for tickets past their due date

With RT 4.0, I had a cron job, running once a day, with a script that would send an email reminder to owners of tickets past their due date: http://requesttracker.wikia.com/wiki/DueDateRemindersByEmail 0 3 * * * /path/to/DueDateRemindersByEmail.pl Now that I'm upgrading to 4.2, is there

Re: [rt-users] [rt-announce] RT 4.2.4 released

Does anyone have an idea what caused this and how to fix it? -Gerald On 15.05.14 07:10, Gerald Vogt wrote: > On 14.05.2014 22:03, Alex Vandiver wrote: >> On 05/14/2014 02:36 AM, Gerald Vogt wrote: >>> I have upgraded from 4.2.3 to 4.2.4 and after the upgrade users only >>> see an empty rt at a gl