Kevin Falcone ha scritto:
On Fri, May 30, 2014 at 03:07:05PM +, Guadagnino Cristiano wrote:
While we understand this use case (and in fact have developed code for
users who needed to be able to email other RT queues from inside RT):
Is this something you have developed under a paid
Am 02.06.2014 22:46, schrieb Parish, Brent:
We have this same problem here.
If you don't want to wait for the feature request to be implemented, here is
one way around it:
I ended up creating a second set (copy) of the custom fields.
I named them the same thing, but with an underscore
hello all,
my problem is that my notifyactor doesn't work anymore.
the first time i used it, it worked and everytime there was a change or a
new ticket we would get an email.
but now it does't do anything.
this is the way i configured it in RT_SiteConfig.pm
*#notifyactor
Set($NotifyActor, 1);
*
Thanks, Chris!
I appreciate the detailed response and suggestions
I suspect you are quite right and for at least some of the custom fields, your
way would be a much better/easier solution!
To be honest, I don't think I had considered (or even knew about?) being able
to control custom field
Hi Guys I am fairly new to this RT stuff but a question I have is about
scrips. I need a way to stop a ticket from being created when the email
address provided is on a mass email. I have an email address which is used
for users to send in a ticket, but the email is also on a countrywide
Would it not be easier to remove your queue email from the distribution list;
or am missing something?
Jon
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-Original Message-
From: AdamThomas [adam.tho...@sgs.com]
Received: Tuesday, 03 Jun 2014, 20:52
To:
I have already tried that but the administrator is giving a hard time about it
:/
Sent from Samsung Mobile
Original message
From: Jon Witts jwi...@queenmargarets.com
Date: 06-03-2014 4:49 PM (GMT-05:00)
To: rt-users@lists.bestpractical.com,Thomas, Adam (Lakefield)
I had the same problem.
As I find out the update-database task was trying to connect to the DB using
root user, which I don't have access to instead of my RT database user. The
upgrade-database was asking for password, but it did not asked for a user
which should be used. So made a change in
