[rt-users] How to assign tickets to a queue based on email address AND subject line?

Hi all, I am currently trying to sort tickets into a specific queue based on a specific email address AND subject line. I know some of you will mention Procmail or some other MDA. I wish to do this with just a perl scrip. I have assigned tickets to queues based on email address and I have

[rt-users] How to assign tickets to a queue based on email address AND subject line?

Hi all, I am currently trying to sort tickets into a specific queue based on a specific email address AND subject line. I know some of you will mention Procmail or some other MDA. I wish to do this with just a perl scrip. I have assigned tickets to queues based on email address and I have

Re: [rt-users] Problems with ! in html format emails

Hi, In case anyone else comes across this same problem (and I can't see why we should be the only users affected, I am sure that other RT installations must be processing emails from MS Office Outlook clients!), I have solved the issue for out particular case. If this is a real problem it

[rt-users] temporarily disable HTML scrubbing

Using RT-4.2.4 Is there a way to temporarily disable HTML scrubbing completely? I am having trouble enabling the tags and attributes that will allow me to display correctly formatted text in tickets. The text is a table, copied into MS Outlook. I've managed to display the table by including a

Re: [rt-users] Problems with ! in html format emails

Hi Kevin, it sounds like you have an issue with your Outlook client configuration, maybe a standard signature your company uses or some configuration pushed by GP or your build is causing it. We use Outlook as our mail client and HTML is our standard format. We have never seen any issues like

Re: [rt-users] temporarily disable HTML scrubbing

On 06/04/2014 02:30 PM, Florin Andrei wrote: Is there a way to temporarily disable HTML scrubbing completely? https://metacpan.org/pod/RT::Extension::PermissiveHTMLMail - Alex -- RT Training - Boston, September 9-10 http://bestpractical.com/training

Re: [rt-users] temporarily disable HTML scrubbing

On 2014-06-04 11:55, Alex Vandiver wrote: On 06/04/2014 02:30 PM, Florin Andrei wrote: Is there a way to temporarily disable HTML scrubbing completely? https://metacpan.org/pod/RT::Extension::PermissiveHTMLMail Fantastic! This extension solved my problem. There was no need to enable

[rt-users] when replying to ticket, quoted text has newlines removed (it's all a single paragraph)

Using RT-4.2.4 A new ticket is created. Some replies are added to it by various people. I am trying to reply to the latest correspondence added. I hit the Reply link and the rich text editor opens up, with the previous reply quoted already. The thing is, the previous reply has several

[rt-users] RT Database pruning before moving to new server

Hi, I am new to the RT lists as well as new to the administration of the RT product. My company has used RT for many years but was maintained by another admin. I have been asked to upgrade our RT system from version 3.8.1 running on CentOS 5.9 to version 4.2.4 running on CentOS 6.5. Our

[rt-users] combine Correspond and Resolve scrips?

A default RT installation has scrips to send correspondence to requestors, and to send an email to requestors indicating that their ticket has been resolved. I'd like to combine the two in a way such that the resolution email also includes the correspondence entered as part of the resolving