Hello,
is there any way to attach files via Drag Drop to a ticket without the need
of a comment?
Best regards
Benrhard
--
RT Training - Boston, September 9-10
http://bestpractical.com/training
Hello Kevin,
I already thought about creating a scrip like
Condition:
Transaction obj = create
Subject contains [plus ticket#
Action:
Search tickets with same plus-ticket no.
If one exists, combine
What do you think about this solution? Or would you prefer the strongly
modified plugin?
Best
Hello,
I want to compile the chart GD::Image for latter use like this:
my $chart = $m-comp('/Search/Chart', Query = $Query, Console = 1, %ARGS);
And modified code in /Search/Chart like this:
%METHOD Plot
%ARGS
$plot = undef
$Console = 0
/%ARGS
%INIT
my @types = ('png', 'gif');
We have a workflow where when a ticket is created, a dependent approval
ticket is also created. This dependent is the Review stage for the
originating ticket before it hits the real Approvals stage and is
processed.
One of our users needs to be able to approve a Review by email (without
ever
I just upgraded our RT system, from running on SLES 11 to RHEL 6.5, RT from
3.8.7 to 4.2.6, and mysql from an old version to the latest mariadb. Upgrade
went smoothly, have tested everything, all seems to be well, except one thing.
I have a ticket that a user placed in in-progress status
More info, have opened additional tickets to test, seems that when any ticket
is placed in in-progress status, it then loses all status choices except
in-progress.
Thanks,
Rezty Felty
Senior Linux Administrator
Adknowledge
816-559-1196
From: Rezty Felty
Hi Kevin,
I cannot reproduce it on demo.bestpractical.com but I can reproduce it
on my TEST server. So at least I am consistent with my mistakes.
Thanks,
Dave
On 8/24/2014 5:24 PM, Kevin Falcone wrote:
On Fri, Aug 22, 2014 at 03:48:57PM -0500, Lists wrote:
Other than a few custom fields
On 20/08/2014 18:33, Alex Vandiver wrote:
On 08/18/2014 11:12 AM, m...@fv-berlin.de wrote:
we're running RT 4.2.5 and have noticed a minor annoyance.
When you send an S/MIME-signed (not encrypted!) mail to RT to create a
ticket, the email body will be added as quoted text because it's not
Sounds like a possible misconfiguration of the relevant lifecycle:
https://bestpractical.com/docs/rt/latest/customizing/lifecycles.html#Update-Transitions
On 26/08/2014 1:40 am, Rezty Felty rfe...@adknowledge.com wrote:
More info, have opened additional tickets to test, seems that when any
