Re: [rt-users] Problem in searching date

Hi Alex, Thanks a lot for your explanation. I've done that config to set $AmbiguousDayInPast to 1, but the query still not work. I changed it a little bit: Queue = 'ChangeRequest' AND ( Status = 'InProgress' Or Status = 'WaitingforApproval' ) AND 'CF.{Proposed Start Time(GMT)}' 'midnight

[rt-users] ACL not removed ???

Hello, I've upgraded from 4.0 to 4.2.6 last week (but i don't know if that matter...). I've discovered today that some access right are very strange. The facts : - access right are ONLY on groups (never on users), - 2 users are member of the same groups : GroupId 1663 and 4777 - user1 is older

[rt-users] Disable SelfService UI

Is it possible to disable SelfService UI? We are currently running RT version 4.2.2 Thanks in advance! Oriol Soriano Vila Software Engineer -- RT Training - Boston, September 9-10 http://bestpractical.com/training

[rt-users] Help!! RT::Authen::ExternalAuth -- can't create Privileged users

I installed and configured: RT::Authen::ExternalAuth I've got the login via LDAP working ok -- but it won't create Privileged users I had to turn on: AutoCreateNonExternalUsers -- which seemed odd as I want to create only those users who are SUCCESSFULLY authenticated via LDAP

Re: [rt-users] Can't resolve in-progress ticket?

OK, in case anyone else runs into this, we had custom status’ for inprogress, pending and pend-close in our prior version of RT, and below are the lines we had to add to RT4 to get these status’ to work in the new lifecycles method, you will have to change for your situation but I thought this

Re: [rt-users] Tickets from other Ticketsystem

On Mon, Aug 25, 2014 at 08:27:00AM +, Eierschmalz, Bernhard wrote: Hello Kevin, I already thought about creating a scrip like Condition: Transaction obj = create Subject contains [plus ticket# Action: Search tickets with same plus-ticket no. If one exists, combine What do you

Re: [rt-users] RT Extension installation on Centos 6

On Fri, Aug 29, 2014 at 01:57:42PM +0200, Christian Loos wrote: So the extension mason components are installed in RT::MasonComponentRoot which I think is total wrong. As the user says that there is no RT::LocalPluginPath I would think there is something wrong with the RT package in Cenos.

Re: [rt-users] User Question for RT4/RSS

On Mon, Sep 01, 2014 at 04:16:37AM -0500, Collin Wynne wrote: What did was install feeddemon the other day and put in RSS feed URLs from RT for Me, and each other guy and RSS for the full queue. Set up all kinds of feeds. Here is what I was hoping it would do: browse the Queue list and and

Re: [rt-users] Trigger a scrip(t) in case of user creation

On Tue, Sep 02, 2014 at 12:26:23PM -0600, Thierry Thelliez wrote: Is it possible to intercept user creation events?  As a scrip condition?  Scrips currently only trigger on Ticket Transactions. -kevin pgpuFYl0QWwuV.pgp Description: PGP signature -- RT Training - Boston, September 9-10

Re: [rt-users] Problem in searching date

On Wed, Sep 03, 2014 at 04:40:04PM +0800, Chrilly Cheng wrote: Hi Alex,   Thanks a lot for your explanation. I've done that config  to set  $AmbiguousDayInPast to 1, but the query still not work. I changed it a little bit: Queue = 'ChangeRequest' AND (  Status = 'InProgress' Or Status =

Re: [rt-users] ACL not removed ???

On Wed, Sep 03, 2014 at 11:12:49AM +0200, Eric Maisonobe wrote: So i've tried to disabled groups : the problem occur on groupId 4777 : when it is disabled, all access are ok, and resctrict access working. So i've removed ALL right to this group : that's make no changes : when the I have no

Re: [rt-users] Disable SelfService UI

On Wed, Sep 03, 2014 at 01:38:26PM +, Oriol Soriano wrote: Is it possible to disable SelfService UI? We are currently running RT version 4.2.2 Self Service is served to Unprivileged users with a Password. Don't give Unprivileged users passwords if you don't want them logging in. What are

Re: [rt-users] Help!! RT::Authen::ExternalAuth -- can't create Privileged users

On Wed, Sep 03, 2014 at 11:45:06AM -0400, Al Joslin wrote: I installed and configured: RT::Authen::ExternalAuth I've got the login via LDAP working ok -- but it won't create Privileged users I had to turn on: AutoCreateNonExternalUsers -- which seemed odd as I want to create

Re: [rt-users] Can't resolve in-progress ticket?

On Tue, Aug 26, 2014 at 02:16:28PM +, Rezty Felty wrote: Yes, we fixed it with lifecycle entries in the RT_SiteConfig.pm, I hadn’t realized that lifecycles had replaced status’. 4.0 used to warn, 4.2 doesn't warn anymore about 3.8 variables. However, it's documented in the upgrading docs.

Re: [rt-users] search query returning unexpected results

On Tue, Aug 26, 2014 at 02:05:41PM -0700, Chanel Wheeler wrote: This is the search query I have (built via the Query Builder): Owner = 'cwheeler' AND ( Status = 'new' OR Status = 'open' ) AND Queue = 'YLN' AND 'CF.{YLN Topic}' != 'Student Import System' The search results *include* the

[rt-users] How do you grant individual User rights ?

Every time I (as Enoch Root) try to grant a right to a single [Staff] user (via Global - User Rights - Add A User) -- I get an error Principal ## not found (where ## == that users' id) So how do you grant an individual User rights ? thanks Al; -- RT Training - Boston, September 9-10

Re: [rt-users] Cannot creat articles with content

On Wed, Sep 03, 2014 at 04:13:22PM -0500, Donald Harper wrote: Hello, folks. I am running RT 4.2.6 under FreeBSD 10.0-RELEASE, with perl5 5.16.3_11 and apache22 2.2.27_6 and I am trying to create articles either from a ticket (Display ticket - Actions - Extract Article) or directly with a