Re: [rt-users] how to allow update subject line if update is from specific email address

2014-11-18 Thread Atif Mehboob
Hi Landon, Thank you for your reply. I have created the scrip as you suggested but there is no impact and subject line is still the same. Any suggestions please? Cheers, Atif From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Landon Stewart Sent: 13 November 2014

Re: [rt-users] Multiple Custom Fields menu items to split up custom fields

2014-11-18 Thread Albert Shih
Le 17/11/2014 à 12:02:35-0500, Kevin Falcone a écrit On Mon, Nov 17, 2014 at 11:26:58AM -0500, Chris Hall wrote: Is there a way to make multiple menu items for custom fields, and then split my custom fields into those separate menu items? For example: A queue I'm working on will have

[rt-users] Quicksearch not displaying queues

2014-11-18 Thread Sam Florida
Hello all, I'm receiving an error after migrating from 4.0.8 to a new server with a 4.2.9 install: [error]: Can't call method Name on an undefined value at /opt/rt4/share/html/Elements/QueueSummaryByLifecycle line 131. Restoring the 4.0.8 database to the new installation appeared to be

[rt-users] Hiding unused fields

2014-11-18 Thread JZ
I would like to hide some fields that we are not using: Time Estimated Time Worked Time Left I would like to hide them everywhere including the Jumbo view. I am using version 4.2.0. How can I do this? Thank you, Jim

Re: [rt-users] Quicksearch not displaying queues

2014-11-18 Thread Kevin Falcone
On Tue, Nov 18, 2014 at 01:29:13PM -0500, Sam Florida wrote: I'm receiving an error after migrating from 4.0.8 to a new server with a 4.2.9 install: [error]: Can't call method Name on an undefined value at /opt/rt4/share/html/ Elements/QueueSummaryByLifecycle line 131. Restoring the 4.0.8

Re: [rt-users] Quicksearch not displaying queues

2014-11-18 Thread Sam Florida
Thanks for the response Kevin. I ran make upgrade-database on the first import, and of course again as part of the regular upgrade, rather than attempting to maintain a 4.0.8 database on a 4.2.9 installation. I had located a previous issue in an rt-users thread which you resolved, which also