[rt-users] the owner tab pulldown

Hello listmates, I have just encountered a strange situation. Apparently, as I am trying to assign a ticket, some users do show up in the "Owner" pulldown and others do not. Thus far, I have failed to see what the selection criteria is there. Any help with this will be greatly appreciated. Cheer

[rt-users] [rt-announce] RTIR 3.0.4 Release

RTIR 3.0.4 fixes several bugs in 3.0.3 and improves documentation for users upgrading from 2.6 and using SLAs. https://download.bestpractical.com/pub/rt/release/RT-IR-3.0.4.tar.gz https://download.bestpractical.com/pub/rt/release/RT-IR-3.0.4.tar.gz.asc SHA1 sums 3971e872425402d530f1dbc1ef7745358

[rt-users] comment mandatory on resolve

Hi all, there is any way to make comment on ticket mandatory on resolve, BR

[rt-users] comment mandadory On Resolve

Hi all, there is any way to make comment on ticket mandadory on resolve, BR