[rt-users] [rt-announce] RT-Extension-Assets 1.04

Assets 1.04 -- 2015-03-02 - We are pleased to announce Assets 1.04: https://download.bestpractical.com/pub/rt/release/RT-Extension-Assets-1.04.tar.gz https://download.bestpractical.com/pub/rt/release/RT-Extension-Assets-1.04.tar.gz.asc SHA1 sums

[rt-users] Loading requests in batch mode ? RT 4.2.9

As said earlier, I'm now using another tool to manage our requests. With this other system, it is possible to export all the still opened tickets, with dates when available.I would like to load, in batch, all these tickets in RTIs there a way in RT to do that ?In this specific case, would it be

Re: [rt-users] ticket rejected still bold in list

On Mon, Mar 2, 2015 at 8:03 PM, LAW Andy andy@roslin.ed.ac.uk wrote: HTML styling - visited vs unvisited anchors/hrefs. Uhm...I don't think so, since to reject I have to visit the ticket anyway. Luca

[rt-users] RT 3.8.8 goes down intermittently

Hi, I am experiencing some issue when RT 3.8.8 is going down intermittently when a user is doing a search. I have been trying to investigate this issue and noticed several strange errors in the /var/log/rt3.log First, I noticed that the time in this log in 5 hours off. My OS time is set

Re: [rt-users] Login in unix

I'd question the reason for this. On 01/03/2015 23:44, Aaron Guise wrote: You cannot. The users created in the Web UI are only for RT. To login to *NIX you need to create the user at the OS level. Of course you could do the user creation with a scrip once the user is created. Not sure I

Re: [rt-users] RT customize SendEmail.pm

Hi! this sounds good but I can't find it in the UI. Your are probably not referring the rt-email-group-admin command and a static configuration. regards! Sven Von: Alex Peters a...@peters.net For posterity, RT v4.2.10 introduces the ability to add groups as requestors. If I

Re: [rt-users] RT customize SendEmail.pm

Ah ok I finally found it, I have to create the ticket first, and then I can add the group as requestor in the people tab. So our user set the requestor when they create the ticket (to send them the initial ticket description). So is there a way to put the requestor group field into the

Re: [rt-users] ticket rejected still bold in list

On Sat, Feb 28, 2015 at 4:18 AM, Alex Peters a...@peters.net wrote: Could you please clarify this question? Looking at the ticket list I can see bold tickets when they are new and not yet modified, and then grayed once they are opened/commented. It happened in the past I rejected some tickets

[rt-users] Asset for RT 1.0.2 and rt-crontool

Hi, I've installed RT 4.2.9 and Asset 1.0.2 and now try to configure it for tech support. Is it possible to use rt-crontool to change a status of an asset depend on it's custom field? I'd like to create Expiration data custom field to change status of assets if data expired. How to do

Re: [rt-users] Asset for RT 1.0.2 and rt-crontool

On Mon, 2 Mar 2015 19:46:36 +0300 Andrey K a...@rambler.ru wrote: Is it possible to use rt-crontool to change a status of an asset depend on it's custom field? I'd like to create Expiration data custom field to change status of assets if data expired. Assets doesn't have support for

Re: [rt-users] RT 3.8.8 goes down intermittently

On Mon, 2 Mar 2015 14:14:20 + Calafiore, Jason [USA] calafiore_ja...@bah.com wrote: I am experiencing some issue when RT 3.8.8 RT 3.8 reached end-of-life nearly a year ago: http://blog.bestpractical.com/2014/04/rt-38-reaches-end-of-life.html RT 3.8.8 was released nearly 5 years ago, and

Re: [rt-users] Notify when ticket transferred into queue

Thanks. That turned out to be the right answer. On Fri, Feb 27, 2015 at 7:22 PM, Alex Peters a...@peters.net wrote: I'm guessing that your scrip is set to run in Transaction Create mode. By changing your scrip to run in Transaction Batch mode, the queue change will have already completed.

Re: [rt-users] Asset for RT 1.0.2 and rt-crontool

So, is it impossible to act on assets like tickets from rt-crontool? Assets doesn't have support for triggered actions (scrips) yet.   You can override the AddCustomFieldValue method on RT::Asset to accomplish this manually. - Alex

Re: [rt-users] ticket rejected still bold in list

I'm not aware of this functionality at all in stock RT, but I'm keen to learn more. Looking forward to other responses to this issue. On Mon, 2 Mar 2015 9:54 pm Luca Ferrari fluca1...@infinito.it wrote: On Sat, Feb 28, 2015 at 4:18 AM, Alex Peters a...@peters.net wrote: Could you please

Re: [rt-users] Asset for RT 1.0.2 and rt-crontool

On Mon, 2 Mar 2015 21:33:12 +0300 Andrey K a...@rambler.ru wrote: So, is it impossible to act on assets like tickets from rt-crontool? As of now, yes. rt-crontool is still ticket-centric, in that its search predicates only return tickets, and its actions are still Scrips' actions, which assume

Re: [rt-users] ticket rejected still bold in list

HTML styling - visited vs unvisited anchors/hrefs. On 2 Mar 2015, at 18:53, Alex Peters a...@peters.netmailto:a...@peters.net wrote: I'm not aware of this functionality at all in stock RT, but I'm keen to learn more. Looking forward to other responses to this issue. On Mon, 2 Mar 2015 9:54

Re: [rt-users] Asset for RT 1.0.2 and rt-crontool

I don't understand how to do this task if I try to override AddCustomFieldValue method... Each my asset record have custom field Expiration date. This field is mandatory and fill in at the moment of creation. I thought if I run each night some tool like rt-crontool I can check this custom