Re: [rt-users] external link with multiple parameters on [Refers To and Custom Fields]

I also dumped the network traffic to be sure about the rtkit python library: http://paste.ubuntu.com/11876134/ #wireshark dump so I'm sure this is what get append inside RT On Tue, Jul 14, 2015 at 11:02 AM AliReza Taleghani shayne.al...@gmail.com wrote: forget to say that I am using python

Re: [rt-users] external link with multiple parameters on [Refers To and Custom Fields]

forget to say that I am using python client rtkit for like this: *# custom filed updating* links = { 'content': { 'CF-ZTid': http://monitor.example.com?id=1myd=2uid=3; } } refers = rt.post(path=ticket_id + '/edit', payload=links) *# refers updating* links = { 'content': { 'RefersTo':

[rt-users] Weird behavior behind a proxy

I've got a need to share a functioning rt instance behind a proxy, and for the most part, everything is working fine. But after actions taken through the proxy, the resulting URLs are always pointing to the original host name, not the proxy. On the proxy, we have the following: ProxyPass /rt/

Re: [rt-users] [rt-devel] Need help

On Tue, Jul 14, 2015 at 11:50 AM, Guiguemde Jacques Rodrigue rodyk...@gmail.com wrote: Ok cool Thank u for this information, But i tried to follow the instructions given but he did not even offer me suggestions when I entered. How to suggestion when I keyboarding? Hi, I didn't really give

[rt-users] checking/changing default queue for a user

Hello listmates, If I as an admin need to set a certain queue for requests originating from a user - how do I do that? Let us say I have a user John Smith, with an email of jsm...@abc.com. How do I make it so that every ticket by email coming from jsm...@abc.com goes into a certain queue.

[rt-users] Priority value

Hi, is there a way i can change the priority field in a ticket to a pull down menu with 4 options like : 100 - urgent 75 - high, and so on? Or use a custom field which the user selects, when the ticket is created update the priorty numeric value? Thanks in advanced. Richard -- Richard Pacheco

Re: [rt-users] Priority value

This extension may be what you're looking for -- https://metacpan.org/pod/RT::Extension::PriorityAsString It'll use configured (from RT_SiteConfig.pm) strings to represent numeric values. Aaron On Jul 14, 2015, at 5:57 PM, ripa...@gmail.com wrote: Hi, is there a way i can change the

Re: [rt-users] Question about pgp headers using GnuPG Inline option

-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 On Tue, 14 Jul 2015 22:51:55 -0500 Mario Góngora mariogongor...@gmail.com wrote: I am trying to implement GnuPG on my RT (version 4.2.10) with the Inline option, but when I send a message people are receiving this type of wrapping : Can you show

[rt-users] Question about pgp headers using GnuPG Inline option

Hello, I am trying to implement GnuPG on my RT (version 4.2.10) with the Inline option, but when I send a message people are receiving this type of wrapping : -BEGIN PGP SIGNED MESSAGE- Hash: SHA256 my message -BEGIN PGP SIGNATURE- Version: GnuPG v1

Re: [rt-users] Weird behavior behind a proxy

Hi Bret, That should be Redirect permanent / https://proxy.damascusgrp.com/ Best Regards Martin On 2015-07-14 18:40, Martin Wheldon wrote: Hi Bret, It looks like you are missing a redirect/rewrite configuration on the proxy to map requests from http to https. Something like the

Re: [rt-users] Weird behavior behind a proxy

Hi Bret, It looks like you are missing a redirect/rewrite configuration on the proxy to map requests from http to https. Something like the following would be required on the proxy, obviously if the client can access the real RT server this won't work VirtualHost *:80 ServerName