This extension may be what you're looking for -- https://metacpan.org/pod/RT::Extension::PriorityAsString
It'll use configured (from RT_SiteConfig.pm) strings to represent numeric values. Aaron > On Jul 14, 2015, at 5:57 PM, [email protected] wrote: > > Hi, > is there a way i can change the priority field in a ticket to a pull down > menu with 4 options like : > 100 - urgent 75 - high, and so on? > > Or use a custom field which the user selects, when the ticket is created > update the priorty numeric value? > > Thanks in advanced. > > Richard > > -- > Richard Pacheco >
