Re: [rt-users] Using 2 mail address for all ques

2015-12-29 Thread Trev
Oh, so.. You do need to setup a mailbox for rt-comment and rt-correspondance as they are, in fact, email accounts needing a mailbox for fetchmail to poll. Just to be clear. Worth noting -- although I do specify the Queue as 'IT General' -- RT overrides this and adds the Reply or

Re: [rt-users] script problem with ticket create.

2015-12-29 Thread Jeffrey Pilant
norman writes: >Hi. >I seem to be missing something. >there is no "on correspond auto-reply to requester" script that i can >see, Only the script i laid out earlier. >If i disable the following script, it fixes the issues but also disables >my aupo-reply on create. >The script is laid out as

Re: [rt-users] Using 2 mail address for all ques

2015-12-29 Thread Trev
Yes, RT parses the ticket id in the subject line to then apply the comments or correspondence based on the correct ticket id number (located in the subject line). I am using fetchmail as well... without problems at this point... running on debian. As I add queues, I am sure to keep the

Re: [rt-users] INET6 - bug

2015-12-29 Thread Bill Cole
On 29 Dec 2015, at 16:36, Marcelo Calado | TBS TAX Services wrote: Hi There, I've been having this error after the Fetchmail has flushed my mails: Subroutine IO::Socket::INET6::sockaddr_in6 redefined at /usr/share/perl5/Exporter.pm line 67. at /usr/share/perl5/IO/Socket/INET6.pm line 21. I

[rt-users] Scrip to Assign Ticket Field Value from User field

2015-12-29 Thread Marcelo Calado | TBS TAX Services
Hi There! First off I am NOT a programmer and a newbie to perl:) I'd like to create a Scrip that looks at the requestor's (of course... presuming, that was created before), if it matches, the scrip will assign some ticket field values from User field values. This scrip will fill up fields

[rt-users] INET6 - bug

2015-12-29 Thread Marcelo Calado | TBS TAX Services
Hi There, I've been having this error after the Fetchmail has flushed my mails: Subroutine IO::Socket::INET6::sockaddr_in6 redefined at /usr/share/perl5/Exporter.pm line 67. at /usr/share/perl5/IO/Socket/INET6.pm line 21. I googled around a bit and came across many solutions that classified

Re: [rt-users] [request-tracker-maintainers] Bug#809376: rt4-fcgi: support systemd init natively

2015-12-29 Thread Christian Loos
Am 30.12.2015 um 00:37 schrieb Dominic Hargreaves: > Hi Chris, > > Thanks for this. I noticed that your service unit file does not include > any mention of a dependency on mysql or postgresql; something that was > recently added to the init script exactly for systemd compatibility. > Do you know

Re: [rt-users] Using 2 mail address for all ques

2015-12-29 Thread Asanka Gunasekera
Hi Trevor, thank you for the reply, that is great! but as per http://kb.mit.edu/confluence/pages/viewpage.action?pageId=151106427 RT users the mail address in a particular way to sort the correspondence and comments, does this works in your case? I am using fetchmail to retrieve mail, do I