[rt-users] Can't upgrade database upgrading to 4.4 (externalauthid issue)

I am upgrading to 4.4 from 4.2 and following all steps in the upgrading file and readme, but when i do make upgrade-database i am getting the following error: [23547] [Thu Feb 11 14:45:19 2016] [warning]: You have 626 users(s) with a non-empty value for column 'ExternalAuthId'. Core RT does not

Re: [rt-users] Problems with RT::Authen::ExternalAuth::LDAP after upgrade to 4.4

> Could you try adding this as well? > > Set( $ExternalAuth, 1 ); > >> I'd be grateful for any ideas or pointers! > > Please let us know if that gets you back up and running. We’ll do a better > job about this in 4.4.1. We're the same here. Running RT with upgrading since 2003. Very few gotchas

[rt-users] Error in rt-email-dashboards

I am getting this error on my mail regarding a CustomRoles table not existing: [26783] [Thu Feb 11 15:30:02 2016] [warning]: DBD::mysql::st execute failed: +Table 'rt4.CustomRoles' doesn't exist at +/usr/local/share/perl/5.14.2/DBIx/SearchBuilder/Handle.pm line 586.

[rt-users] [rt-announce] Join us in DC for Request Tracker training in May!

On the heels of releasing RT 4.4, we're thrilled to announce our next public training session. Please join us in Washington, DC, on May 23-24, 2016! This training will introduce you to the new features in RT 4.4 as part of a comprehensive overview of RT. Whether you're an old hand at RT or a

Re: [rt-users] Error in rt-email-dashboards

Seems that those errors are because cron jobs ran in the middle of the upgrade (right before i resolved my make upgrade-database issues) so i think i won't see them again. I checked and the CustomRoles table exists, and it's empty like it should be. -- View this message in context:

Re: [rt-users] Problems with RT::Authen::ExternalAuth::LDAP after upgrade to 4.4

Hi Gavin, On 2016年2月11日 at 10:20:44, Gavin Henry (gavin.he...@gmail.com) wrote: > Undefined subroutine > ::Authen::ExternalAuth::LDAP::CanonicalizeUserInfo called at > /opt/rt4/sbin/../lib/RT/User.pm line 787. Could you try loading that module in that bit of code, near /opt/rt4/lib/RT/User.pm

[rt-users] override mail adress for forwarding

Hi! i'm trying to find a way to forward tickets from one of our queues with the queues mailaddress, NOT the users address. the problem is we need this only for one queue, for all other queues we need Set($ForwardFromUser, 1); in RT_SiteConfig. is there a way to override the users address in a

Re: [rt-users] override mail adress for forwarding

Hope I understood your question correctly! Our RT sends mail that appears to come from the Actor, e.g. bparish VIA RT One queue wants their outbound RT email to come from the Queue, e.g. Helpdesk Via RT To do that, I copied lib/RT/Action/SendEmail.pm to local/lib/RT/Action and added a line:

[rt-users] Run Checks/Errors on Custom Fields from external database

How would I best go about checking a custom field for validity from an external database, and display an error if it is not valid? I want to have Request Tracker check a Custom Field and not create the ticket if it is not valid. I am checking against a database so I don't think the Validation

Re: [rt-users] Can't upgrade database upgrading to 4.4 (externalauthid issue)

I had to update the table and remove the ExternaAuthId; and comment out the ExternalAuthID from the LDAP config. In my environment ExternalAuthId held the same info as Name -Original Message- From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of fleon Sent:

[rt-users] Issues After Upgrading to 4.4

Hi All, After Upgrading to 4.4 I noticed that values for Custom DateTime Fields entered by non root users is being considered as UTC irrespective of what timezone has been set in RT_SIteConfig. For en example, with Asia/Dubai (UTC +4) as a time zone, when I select 6:00 PM and create the ticket,