Re: [rt-users] help

2016-07-07 Thread Nagraj Arya
Hi Gary, Thanks a lot for your reply. This servers might not be accessible from outside. Is there any way you can give me some sample code so I can have some idea on how to do it?? //BR Nagraj Arya From: Gary Greene [mailto:ggre...@minervanetworks.com] Sent: Thursday, July 07, 2016 1:09 PM To: i

Re: [rt-users] help

2016-07-07 Thread Gary Greene
The system is all in Perl, so this should be do-able by modifying the code in the various templates in $PREFIX/html. I would also strongly recommend that if you do changes, a) first do them on a test box to validate that it works as expected, b) don’t modify the files directly, but rather copy t

[rt-users] atachment hash

2016-07-07 Thread it_stuff
Hi all, Using RT4.4 Is there some kind of way to automatically calculate the has of an attachment in RT and putting this in a custom field? I cannot see a way to acomplish this automatically in RT itself... The only way Ican think of is using the RT external storage option and calculating t

Re: [rt-users] Custom fields in transaction

2016-07-07 Thread Nilesh
For some reason I didn't see that option first when I wrote this message or it seemed to be absent. The problem is solved now, scrapped the idea of classifying by custom field and instead using regex to search inside subject & content. On Wed, Jul 6, 2016 at 5:56 PM, Jim Brandt wrote: > Each scr

[rt-users] disable active url/links in RT history

2016-07-07 Thread it_stuff
Hi all, I have a question about url/links (active) in rtir history/comments. They are active by default Is there some way to disable them by default? Or should I writesome rewriting script... :s thnks Tom - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training *

Re: [rt-users] help

2016-07-07 Thread it_stuff
this would be something awsome! - Original Message - From: "Nagraj Arya" To: rt-users@lists.bestpractical.com Sent: Tuesday, July 5, 2016 6:55:39 PM Subject: Re: [rt-users] help Can Anyone Help? From: rt-devel [mailto:rt-devel-boun...@lists.bestpractical.com] On Behalf Of