[rt-users] Questions about specific capabilities of RT

Hello list, I'm looking for a free ticket/issue tracker for where I work. My boss wants such a system for internal use (so public access/customer relations isn't a big concern). I've installed, set up, and even modified the code of OSTicket, but I keep running into little problems that I have

Re: [rt-users] stop form submit on ticket reply

Le 23/08/2016 à 22:59, Hugo Escobar a écrit : > Hi, > > I need to be able to stop submitting a "Public Reply" correspondence > based on a evaluation that returns a Boolean value. > > This decision must be taken when the user clicks the "Update Ticket" button > > Everything I have tried fails

[rt-users] stop form submit on ticket reply

Hi, I need to be able to stop submitting a "Public Reply" correspondence based on a evaluation that returns a Boolean value. This decision must be taken when the user clicks the "Update Ticket" button Everything I have tried fails because the form is always submitted. Any help will be highly

Re: [rt-users] rt-shredder & bash script

On Tue, Aug 23, 2016 at 10:47 AM, Tom Corcoran wrote: > Hi > > Noob question here. > Trying to use rt-shredder from a bash script using a bash date variable to > wipeout tickets but shredder seems to ignore my date parameter which I > assume is because its badly formatted. > >

[rt-users] rt-shredder & bash script

Hi Noob question here. Trying to use rt-shredder from a bash script using a bash date variable to wipeout tickets but shredder seems to ignore my date parameter which I assume is because its badly formatted. Have gotten this to work using a fixed date/time - /#!/bin/sh// //filename=`date

Re: [rt-users] Change ticket queue without SeeQueue

Hello, In our RT-instance the group "Everyone" has the following three rights on almost all queues: CreateTicket, ReplyToTicket, SeeQueue. Some experimenting points to the following: CreateTicket is the only one needed to move a ticket from queue A to queue B. The only problem being that queue

Re: [rt-users] Help! I enabled Full Text search and now Simple search won't look at Subjects !!

I beg to differ about the attachments table, in our setup we rely on customfields and there parameters. We have quite a few tickets that does not have any attachments. If you do not write anything in the message body when you create a ticket (through web-ui or REST), there will be no attachment

Re: [rt-users] Can you limit ticket access via CF

Le 23/08/2016 à 04:09, Stephen Switzer a écrit : > Emmanuel, > >This is awesome, thanks for the input! I didn't think to do that. > Does this work with the self-service interface, too? > of course, because it uses core RT features/ACLs > Also, on set-up... I did these steps, creating a