[rt-users] Custom fields default values on mail gateway

Hello, I am using RT 4.4.1, setting a default value for a Custom Field, and that seems to be ignored when the ticket is created via email (rt-mailgate). It does work when I create a ticket using the API, for example (via python-rt). I have logs on debug level and see no errors about it. Does

Re: [rt-users] issue with new search permissions

Did you apply the permissions globally or just to the queue? My guess is the former, which you'd have done by going to Admin -> Global -> Group Rights. What you want to do is remove those permissions, and then open the specific queue, and select Group Rights tab (not the Global menu) and assign

Re: [rt-users] Applying configuration changes?

Did you specify Mysql when you ran the configure script (during installation)? See step 2 of the README: https://docs.bestpractical.com/rt/4.4.1/README.html On Tue, 30 Aug 2016 at 06:28 Alex Hall wrote: > Hello list, > Until I can find out why FCGI processes don't work, I'm

[rt-users] Applying configuration changes?

Hello list, Until I can find out why FCGI processes don't work, I'm trying to run RT on its own server with: sudo /usr/share/request-tracker4/libexec/rt-server --port 8485 but I get an error about SQLite3 not working. The thing is, I have it set to MySQL, not SQLite, so I don't know why it's not

[rt-users] issue with new search permissions

So i have a group that is "company1" i gave that group "create and reply on ticket" permissions i had to set the user within this group to privileged so they have particular access to a dedicated queue let's call it " company1" everything looks good except new search if i go into new search and