[rt-users] get list of dashboards

Hi all, I'm trying to redirect the login page to the first dashboard in the user's home menu. I've put the callback in autohandler/SuccessfulLogin and if i set $dashid manually it redirects correctly. I've tried two ways of getting the dashboard list copied from the codebase in

Re: [rt-users] Making another user a full admin?

On Fri, Sep 2, 2016 at 4:18 PM, Alex Hall wrote: > Thanks, I've done it. My only question is, given that the checkbox was in > the 'admin' tab of that page, do the members of the group have to be admins > in some other way before the privileges kick in? Nope. They just need

Re: [rt-users] Making another user a full admin?

Thanks, I've done it. My only question is, given that the checkbox was in the 'admin' tab of that page, do the members of the group have to be admins in some other way before the privileges kick in? The way the page is set up, it makes it sound like you can grant rights to everyone, staff, and

[rt-users] Odd behavior when arrowing through navigation menu

Hello all, I mentioned before that I use a screen reader on all my computers. I've noticed something strange today while starting to set up RT: things expand if I arrow down past them, but not up. For instance, there's a six-item menu of links on every page--home, search, articles, tools, etc. If

Re: [rt-users] Making another user a full admin?

On Fri, Sep 2, 2016 at 3:36 PM, Alex Hall wrote: > Hi all, > I want to make my boss the other admin in RT (I'm still logged in as root, > so wouldn't mind making myself a real account that's also an admin). I'm in > the user rights area, and can allow users to do things, but

[rt-users] Making another user a full admin?

Hi all, I want to make my boss the other admin in RT (I'm still logged in as root, so wouldn't mind making myself a real account that's also an admin). I'm in the user rights area, and can allow users to do things, but how do I make a given user a full system admin? Not a queue admin, but rather

Re: [rt-users] Using rt4-fcgi with RT on Debian?

Hi Alex, [I see you replied since I started this email.] Some comments inline, but first let me say: I've used Debian for a long time. I've also used RT for a while - both installed via the deb packages and installed from source. With either route, it is pretty painless. For installing from

Re: [rt-users] Using rt4-fcgi with RT on Debian?

Just a quick update: I added Set(WebPort , 8485); to my configuration, killed the FCGI server, re-spawned it, and the error I was getting when trying to log in went away. I'd still like to know how to use rt4-fcgi, to avoid having to use kill and spawn-fcgi just to apply a configuration update,

[rt-users] Using rt4-fcgi with RT on Debian?

Hi all, I thought I'd start a new thread for this, since the question got asked in a thread that didn't specifically relate to FCGI. I was told by one list member to install the rt4-fcgi package to help serve RT on Debian through Nginx. I've done so, but am not sure how to get it working or what

Re: [rt-users] Conversation grouping by ticket in Outlook / Thread-Index & Thread-Topic

Hello, You can set headers in mail, just add them at the top of your template used for sending, so something like this: --- Start of template --- thread-topic: [rt.example.com #{$Ticket->id}] {$Ticket->Subject} thread-index: *However you choose to set it* {$Transaction->Content()} --- End

Re: [rt-users] Bug about subject in utf-8

Le 01/09/2016 à 01:39:53-0700, Alex Vandiver a écrit > > And indeed, this does point to an RT bug. Namely, for historical and > bad reasons, RT doesn't use the standard MIME-words decoding library, > which would produce: > > > perl -MEncode -lE 'print Encode::encode("utf8", > >

[rt-users] Two emails assigned to the same queue

Hello all, I would like to know if it’s possible to have two email addresses assigned to the same queue ? For example, when a user send an email either to us...@domain.com or us...@domain.com a ticket will be created in the same QUEUE. I created a queue and on the Reply Address field i used (,

Re: [rt-users] Best web server for RT4?

Hi, If you decide to retry a source install. You might want to look at using perlbrew to install a stand alone perl and configuring cpanminus as described in the rt_perl documentation below will make life much easier. https://docs.bestpractical.com/rt/4.4.1/rt_perl.html I'm a big fan of

Re: [rt-users] Best web server for RT4?

Thanks for the very helpful reply. No, I didn't know about rt4-fcgi, nor the update command. Unfortunately, even after running that command, the stand-alone server still thinks it's supposed to use SQLite3 and the default database name, for some reason. I even restarted the request-tracker4