Re: [rt-users] Not creating a user on CC

I am trying to avoid creating a user in the first place. From what I have been able to trace in the RT code, a first class user is created from the CC field. But that's a bit confusing in our case. We are using our own external authentication system and when CCs are automatically created, our

Re: [rt-users] what can custom fields do?

Hi Alex, On Wed, Sep 21, 2016 at 3:55 PM, Alex Hall wrote: > Hi all, > I'm planning to add a "type" field globally. Initially, this will be a list > containing "discussion", "problem", and, maybe, "critical issue". What I'm > wondering, though, is whether the selection of a

[rt-users] what can custom fields do?

Hi all, I'm planning to add a "type" field globally. Initially, this will be a list containing "discussion", "problem", and, maybe, "critical issue". What I'm wondering, though, is whether the selection of a value from this list can do anything? That is, could selecting "discussion" force the

Re: [rt-users] Best way to set up test RT instance?

On Wed, Sep 21, 2016 at 11:50 AM, Alex Hall wrote: > Hello all, > I finally have RT sending out emails on the company's server, so we're ready > to move forward with testing things and making changes. To that end, I'm > wondering how everyone manages testing changes without

Re: [rt-users] Showing the tickets properly.

Set($MaxInlineBody, 9); https://docs.bestpractical.com/rt/4.4.1/RT_Config.html -m On Wed, Sep 21, 2016 at 1:23 PM, yugi wrote: > Hi > > I am using RT4.4.1. > I got some complains from some of my users because most of the times when > users reply to tickets,

[rt-users] Showing the tickets properly.

Hi I am using RT4.4.1. I got some complains from some of my users because most of the times when users reply to tickets, normally by email, RT get the following message in the ticket body. “ Message body is not shown because it is too large.” I intend to avoid users to click in download

Re: [rt-users] Best way to set up test RT instance?

On Wed, Sep 21, 2016 at 02:12:00PM -0400, Alex Hall wrote: > Do you run from source? If not, how did you direct RT to use alternative > paths during the install rather than using all the same ones and thus > failing to install or overriding existing files? > > Were I to attempt a source install

Re: [rt-users] Best way to set up test RT instance?

Do you run from source? If not, how did you direct RT to use alternative paths during the install rather than using all the same ones and thus failing to install or overriding existing files? Were I to attempt a source install again, could I safely do so alongside the current 4.2.8 instance on

Re: [rt-users] Best way to set up test RT instance?

On Wed, Sep 21, 2016 at 12:50:51PM -0400, Alex Hall wrote: > Hello all, > I finally have RT sending out emails on the company's server, so we're > ready to move forward with testing things and making changes. To that end, > I'm wondering how everyone manages testing changes without affecting the >

[rt-users] Best way to set up test RT instance?

Hello all, I finally have RT sending out emails on the company's server, so we're ready to move forward with testing things and making changes. To that end, I'm wondering how everyone manages testing changes without affecting the primary instance, then moving those changes into production? My

Re: [rt-users] Not creating a user on CC

On Tue, Sep 20, 2016 at 4:26 PM, Thierry Thelliez wrote: > Hello, > > Under RT 4.2, is it possible to not automatically create a user from the CC > field? It is possible to create a user - that has an email address as a "name". RT uses the field "name" to mean