On Mon, Oct 03, 2016 at 02:11:32PM -0400, Alex Hall wrote:
> Hi all,
> The only note for the configuration variable in the docs says "hides unset
> fields on ticket display", which I knew from the variable name. But what is
> an unset field, and is this on ticket creation as well? How do I unset a
Hi all,
The only note for the configuration variable in the docs says "hides unset
fields on ticket display", which I knew from the variable name. But what is
an unset field, and is this on ticket creation as well? How do I unset a
field, or does it mean a field not filled in during ticket
Hi.
Dunno if it is the best way, but what I do it in RT 4.4.1 is edit the file:
/opt/rt4/local/plugins/RT-Extension-CommandByMail/lib/RT/Extension/CommandByMail.pm
Around line 349 look for this block of code, and add the line indicated with
the plus (+) in front of it (without including the