Re: [rt-users] create transaction record

On 10 Oct 2016, at 17:16, Bryon Baker wrote: Hello List I have created a custom scrip the will respond to an email via a web service call. I would like to create a transaction with the return message. Can someone give me a little code snippet or some direction on how to create the

Re: [rt-users] Create ticket via API ignores Requestors field on notify requestors?

On 11 Oct 2016, at 15:58, Andrew Ruthven wrote: > Any other suggestions?  I'm kinda grasping at straws here. Perhaps you need to make Scrip 22 runs in the "Batch" scrip stage? - RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Boston -

Re: [rt-users] Bad characters in names loaded from LDAP (AD)

On 11 Oct 2016, at 5:51, Jan Burian wrote: Hi Bill, thank you for your response. Sry not to mention our database. We use PostreSQL. After I wrote first email a also checked encoding in database. The database was with following parameters: Name| Encoding | Collate | Ctype

[rt-users] Location for RT training class in Boston, Oct 24-26 2016

Does anyone out there know where the RT training will be held later this month in Boston? Thanks - - Chuck - RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Boston - October 24-26 * Los Angeles - Q1 2017

Re: [rt-users] Bad characters in names loaded from LDAP (AD)

Hi all, I finally resolved the issue with support from RT engineers. So big thanks to them. I'm posting the fix, if someone will be interested (maybe in the future), so it can be found in list archive. Here is answer from RT engineers: /We use Net::LDAP and there is an option called 'raw' that

Re: [rt-users] create transaction record

Don't sweat it I will continue to research I was hoping that someone had some pointers Thanks Bryon Baker Network Operations Manager Copesan - Specialists in Pest Solutions 800-267-3726 Ext. 2296 • 262-783-6261 Ext. 2296 bba...@copesan.com www.copesan.com "Servicing North America with Local

Re: [rt-users] create transaction record

On Tue, Oct 11, 2016 at 4:09 PM, Bryon Baker wrote: > Yes I thought of the custom field and that would be easy, but I have so many > now. I just didn't want to add another. But if I can't find anything else > that is what I will do eventually. I'm sure there is a way to

Re: [rt-users] clarification on callbacks

Hey Alex, On Tue, Oct 11, 2016 at 3:27 PM, Alex Hall wrote: > Hello list, > I'm considering trying out a callback. Ken suggested it as a way to add a > link to pages that will let users toggle between self-service and standard > interfaces, and I'm very much hoping I can use

Re: [rt-users] Cannot see changes in UI

At a guess, I'd say to restart your web server. RT seems to need a restart before changes will be reflected in the web UI. On Tue, Oct 11, 2016 at 4:19 PM, Dimitris Maniadakis via rt-users < rt-users@lists.bestpractical.com> wrote: > - > RT 4.4 and RTIR training sessions, and a new

[rt-users] clarification on callbacks

Hello list, I'm considering trying out a callback. Ken suggested it as a way to add a link to pages that will let users toggle between self-service and standard interfaces, and I'm very much hoping I can use it to customize the way history displays on ticket summary pages. >From what I've read so

[rt-users] Cannot see changes in UI

--- Begin Message --- Hello, I have RT 4.4.1rc1 is installed. I face a strange problem regarding the modification of files in /rt4/share/html/... Particularly, I cannot observe any changes in the UI when I modify the html files or the perl code. My target was to edit the SelfService UI and

Re: [rt-users] possibly OT: RT's FCGI server randomly fails, no log

Don't ask me why, but /var/log/messages recorded the problem this most recent crash. Does this mean anything to anyone? Oct 11 14:47:24 RTServer RT: [6632] Argument "myork" isn't numeric in numeric ne (!=) at /usr/share/request-tracker4/lib/RT/Interface/Web.pm line 2949. Oct 11 14:47:41 RTServer

Re: [rt-users] create transaction record

On Tue, Oct 11, 2016 at 2:25 PM, Bryon Baker wrote: > Yes that is what I am doing I hoping for some kind of call like > "$RT::Logger->debug" for logging. But I have not found anything. The web > service call is actually being executed from inside custom home built actions.

Re: [rt-users] Create ticket via API ignores Requestors field on notify requestors?

Hey, Any other suggestions?  I'm kinda grasping at straws here. Cheers, Andrew On Thu, 2016-10-06 at 16:08 +1300, Andrew Ruthven wrote: > Hi Casey, > > Thanks for that, the requestor is a different email address from what > is being used for the actor making the API call but the name is the >

Re: [rt-users] create transaction record

Yes that is what I am doing I hoping for some kind of call like "$RT::Logger->debug" for logging. But I have not found anything. The web service call is actually being executed from inside custom home built actions. Thanks Matt come up with any ideas it would be greatly appreciated. Thanks

Re: [rt-users] create transaction record

Matt Thanks for the reply. All I want to do is add an entry in the ticket history that contains the return information from the call to the web service. I have the information logged to the log file, but I also want an entry record in the history of the ticket. So no action something very

Re: [rt-users] create transaction record

On Tue, Oct 11, 2016 at 1:54 PM, Bryon Baker wrote: > Matt > Thanks for the reply. > > All I want to do is add an entry in the ticket history that contains the > return information from the call to the web service. I have the information > logged to the log file, but I also

Re: [rt-users] create transaction record

On Mon, Oct 10, 2016 at 4:16 PM, Bryon Baker wrote: > Hello List > > > > I have created a custom scrip the will respond to an email via a web service > call. I would like to create a transaction with the return message. What do you want the txn to do? Set a custom field,

Re: [rt-users] Using self service interface for privileged users in 4.4.1?

On Tue, Oct 11, 2016 at 8:05 AM, Alex Hall wrote: > Hello list, > I have 4.4.1 running. Someone said on this list that it included the option > to use the self service interface, even for privileged users? I don't see > that option in my user preferences. How do I enable it,

Re: [rt-users] possibly OT: RT's FCGI server randomly fails, no log

On Tue, Oct 11, 2016 at 12:55:13PM -0400, Alex Hall wrote: > Hello list, > This may be off-topic, but I'm serving RT with Nginx and FCGI. Randomly, it > seems, the FCGI server is failing. Nginx works, but users see "error 502: > bad gateway". I see the same in the logs, with connect() failing. All

[rt-users] possibly OT: RT's FCGI server randomly fails, no log

Hello list, This may be off-topic, but I'm serving RT with Nginx and FCGI. Randomly, it seems, the FCGI server is failing. Nginx works, but users see "error 502: bad gateway". I see the same in the logs, with connect() failing. All I have to do is run the spawn-fcgi command to get things back.

[rt-users] Perl issue after upgrade from 4.0.19 to 4.2.12

Hello, I was running RT 4.0.19 on Ubuntu 14.04 AMD64 with apache, mysql, external auth ldap and fastcgi. Being unable to upgrade to 16.04 due to an Ubuntu issue, i set up a new virtual machine with Ubuntu 16.04 AMD64 and installed request-tracker from the ubuntu package, then imported and

Re: [rt-users] The role of roles in 4.4

Alex, On the ticket, you have requestor, owner, cc and admincc as you pointed out. Those were the only options for assigning group rights until 4.4. You could create more groups, but the rights were assigned to the role so all groups in a role have the same rights. Does that make sense so far?

[rt-users] Slowness engine change after Mysql

Hi there, We are experiencing some issues and would like to have your opinion. I have an installation of rt_4.0.10, with mysql 5.1 on a redhat 5 OS. We have upgraded the Mysql to release 5.7 and the OS to Centos release 7, keeping the RT release 4.0.10. Once upgraded, the RT system start to

[rt-users] The role of roles in 4.4

In the release notes for RT 4.4.0, the concept of "roles" is brought up. The note says: * RT now has support for custom roles, along the lines of Requestor, Owner, Cc, and AdminCc. These roles can be single-member or multi-member. Privileges can be assigned to members of custom roles,

[rt-users] Using self service interface for privileged users in 4.4.1?

Hello list, I have 4.4.1 running. Someone said on this list that it included the option to use the self service interface, even for privileged users? I don't see that option in my user preferences. How do I enable it, and can I have a toggle for users to switch between the two without leaving the

[rt-users] List of assets in SelfService

--- Begin Message --- Hello everyone, Apologies again if you received multiple copies of this email. I have RT 4.4.1rc1 installed and need your help on the appearance of Assets in SelfService. Thus far, I have selected that a user in SelfService can see the Assets menu and can also see the

[rt-users] Create linked ticket to asset

--- Begin Message --- Dear all, Apologies if you received multiple copies of this email :( I have installed RT 4.4.1rc1 and need some help on the Assets part. In the SelfService (unprivileged user) a user can choose an asset and then "Create linked ticket" from "Actions". This gives the options

Re: [rt-users] Unable to connect to MySQL during RT upgrade

> On Oct 11, 2016, at 02:17, Matt Zagrabelny wrote: > > Hi Alex, > > On Mon, Oct 10, 2016 at 5:07 PM, Alex Hall wrote: >> After a few more repeats of some of the below steps, suddenly things worked. >> I'm embarrassed to say I may have forgotten to

Re: [rt-users] Bad characters in names loaded from LDAP (AD)

Hi Bill, thank you for your response. Sry not to mention our database. We use PostreSQL. After I wrote first email a also checked encoding in database. The database was with following parameters: Name| Encoding | Collate | Ctype

Re: [rt-users] Unable to connect to MySQL during RT upgrade

Hi Alex, On Mon, Oct 10, 2016 at 5:07 PM, Alex Hall wrote: > After a few more repeats of some of the below steps, suddenly things worked. > I'm embarrassed to say I may have forgotten to specify rt441.* when granting > privileges, instead only entering rt441. In any case, the