On Wed, Oct 12, 2016 at 8:44 PM, Alex Hall wrote:
>
>> You would use local versions of the Mason components. RT doesn't (at
>> this point) have that modular or dynamic of an architecture.
>
> I hoped you weren't going to say that. :) I was looking earlier, to find
> where exactly the download/wit
> On Oct 12, 2016, at 21:37, Matt Zagrabelny wrote:
>
> On Wed, Oct 12, 2016 at 3:53 PM, Alex Hall wrote:
>> Callbacks I get now, at least I'm pretty sure I do. I've been reading the
>> docs for RT objects, and if I can use any of the properties and methods I've
>> found, I can see how plugins
On Wed, Oct 12, 2016 at 3:53 PM, Alex Hall wrote:
> Callbacks I get now, at least I'm pretty sure I do. I've been reading the
> docs for RT objects, and if I can use any of the properties and methods I've
> found, I can see how plugins are so powerful.
>
> My sticking point now is modifying what's
On Tue, 2016-10-11 at 23:18 -0400, Bill Cole wrote:
> On 11 Oct 2016, at 15:58, Andrew Ruthven wrote:
>
> > Any other suggestions? I'm kinda grasping at straws here.
>
> Perhaps you need to make Scrip 22 runs in the "Batch" scrip stage?
Hi Bill,
Yes, that worked perfectly. Thanks for the sugg
Callbacks I get now, at least I'm pretty sure I do. I've been reading the
docs for RT objects, and if I can use any of the properties and methods
I've found, I can see how plugins are so powerful.
My sticking point now is modifying what's already there. I can remove items
from a menu with deleteKe
Hello,
I am currently in the process of writing a script for simple transferring of
tickets from one instance to another. Both instances run 4.2.8, and I'm using
Python for the script. Unfortunately, I have met a problem when it comes to
attachments.
The script uses the requests-library, and r
On Wed, Oct 12, 2016 at 8:51 AM, Alex Hall wrote:
> The below code is great, thank you. I'm trying now to figure out a way to
> toggle the interface while staying on the current page, but I'll have to do
> more reading first.
>
> Using callbacks, can I remove items from existing templates? That is
well, here is one solution that works for me.
my $referer = RT::Interface::Web::RequestENV('HTTP_REFERER');
https://github.com/MarkHofstetter/RT-Extension-OneClickClose
On 12.10.2016 12:16, David Schmidt wrote:
How can I access the referer in a callback?
I managed to add the link using this
Alex Hall Wrote:
>In the release notes for RT 4.4.0, the concept of "roles" is brought up.
>The note says:
>
> * RT now has support for custom roles, along the lines of Requestor,
>Owner,
>Cc, and AdminCc. These roles can be single-member or multi-member.
>Privileges can be assigned to mem
Thanks Bill
I should have thought of that, I will pursue one of those options.
Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 Ext. 2296 * 262-783-6261 Ext. 2296
bba...@copesan.com
www.copesan.com
"Servicing North America with Local Care"
-
The below code is great, thank you. I'm trying now to figure out a way to
toggle the interface while staying on the current page, but I'll have to do
more reading first.
Using callbacks, can I remove items from existing templates? That is, could
I remove the 'Assets' menu item in addition to addin
How can I access the referer in a callback?
I managed to add the link using this callback:
file: html/Callbacks/RT-Extension-OneClickClose/Elements/Tabs/Privileged
<%ARGS>
$Path => undef
<%INIT>
if ( $Path =~ m!^\/Ticket\/Display\.html! ) {
if ( $DECODED_ARGS->{id} && $DECODED_ARGS->{id}
--- Begin Message ---
Thank you Alex, but I 've already tried that. Not any change appeared!
However, the solution is here:
https://rt-wiki.bestpractical.com/wiki/CleanMasonCache
I had to clear the Mason cache!
Dimitris
On Tuesday, October 11, 2016 11:35 PM, Alex Hall wrote:
At a guess, I'd
Le 11/10/2016 à 20:11, Matt Zagrabelny a écrit :
> On Tue, Oct 11, 2016 at 8:05 AM, Alex Hall wrote:
>> Hello list,
>> I have 4.4.1 running. Someone said on this list that it included the option
>> to use the self service interface, even for privileged users? I don't see
>> that option in my user
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