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On Wed, Oct 19, 2016 at 9:39 AM, Matt Zagrabelny wrote:
> On Wed, Oct 19, 2016 at 11:28 AM, Ram wrote:
> > Hi all,
> > A user at work added an attachment that violates corporate policy to a
> > ticket; the ticket itself is valid and must be kept. I need to delete the
> > attachment.
On Wed, Oct 19, 2016 at 11:28 AM, Ram wrote:
> Hi all,
> A user at work added an attachment that violates corporate policy to a
> ticket; the ticket itself is valid and must be kept. I need to delete the
> attachment. A quick look at the rt-shredder tool does not make it apparent
> to me how to do
Hi all,
A user at work added an attachment that violates corporate policy to a
ticket; the ticket itself is valid and must be kept. I need to delete the
attachment. A quick look at the rt-shredder tool does not make it apparent
to me how to do this with rt-shredder. I can readily do it editing the
Hello,
Indeed you are right, and I found a guy named Andy Smith in the UK that solved
the problem, I've attached his solution to the email (not sure if attachments
works). Put it in rt4/lib/RT/Action/QChange.pm and then call it with relevant
query with: --action RT::Action::QChange --action-arg
Hi Malcolm,
The output from rt-ldapimport is normal if no changes are required, as
I've just tried it here in my lab and it is working.
Incidentally LDAPImport doesn't currently support TLS, I've written a
patch which
you are welcome to have if you would like it. I'm afraid I haven't
submitted
Hi Malcolm,
Are you able to get any results from the LDAP server when you try the
same search
using ldapsearch from the commandline on the Debian box?
Something like:
ldapsearch -D LDAP_ACCOUNT -x -w -ZZ -H ldap://ggdc1.domain.int/ -b
ou=Production,dc=domain,dc=int "(objectClass=inetOrgPers
Hi Malcolm,
You are missing the LDAP import configuration, which is separate from
the External auth config.
The following will help:
https://docs.bestpractical.com/rt/4.4.1/RT/LDAPImport.html
Best Regards
Martin
On 2016-10-19 13:37, Malcolm Galland wrote:
I've set up RT, and am testing i
I've set up RT, and am testing it with rt-server. Everything seems to
be going smoothly except LDAP with RT::Authen::ExternalAuth. I read
the docs and have implemented the suggested changes in
/opt/rt4/etc/RT_SiteConfig.pm like so:
Set( $ExternalAuthPriority, ["My_LDAP"] );
Set( $ExternalInfoPri
