Re: [rt-users] Making one-time CC permanent CC on ticket creation?

2016-11-10 Thread Sinapius, Vinzenz
Hi Alex, You could use a scrip, something like: https://rt-wiki.bestpractical.com/wiki/AddWatchersOnCorrespond Cheers, Vinzenz Vinzenz Sinapius Information Technology | Informationstechnik tracetronic GmbH Stuttgarter Str. 3 01189 DRESDEN GERMANY Phone: +49 351 205768-167 Fax: +49 351

[rt-users] Making one-time CC permanent CC on ticket creation?

2016-11-10 Thread Alex Hall
Hello list, I really want to make one-time CC/admin CC people into permanent CCs. I've been all through share/html/Tickets/Create.html, since that's where the form for new tickets points, and I can't find where it actually makes the tickets. I thought all I'd have to do is adjust a few arguments

[rt-users] Safe to upgrade from MySQL5.5?

2016-11-10 Thread Alex Hall
Hello all, I think I already know the answer, but I want to be sure. I'm running MySQL 5.5 on Debian 8, RT 4.4.1. I want to go to 5.6 or 5.7 to enable full text search. Are there any potential problems in doing this? Does RT use any aspect of MySQL that would be affected by any of the changes made

Re: [rt-users] Different signature per queue

2016-11-10 Thread Emmanuel Lacour
Le 10/11/2016 à 14:49, John Angel a écrit : >> Here I use the callback >> rt/local/html/Callbacks/MyCompany/Elements/MessageBox/Default with the >> following content: > That's great help and works like a charm, many thanks Emmanuel. > > nice to hear :) -- Easter-eggs

Re: [rt-users] Different signature per queue

2016-11-10 Thread John Angel
> Here I use the callback > rt/local/html/Callbacks/MyCompany/Elements/MessageBox/Default with the > following content: That's great help and works like a charm, many thanks Emmanuel. - RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Los

Re: [rt-users] view articles/assets in main menu

2016-11-10 Thread Martin Wheldon
Hi Tomas, You need to assign the ShowAssetsMenu right to the relevant user/group. Obvoiusly I'm making the assumption that the user is a Priviledged user. Best Regards Martin On 2016-11-10 09:46, Stehlík Tomáš wrote: Hello, another simple question - how can I show articles / assets for

[rt-users] view articles/assets in main menu

2016-11-10 Thread Stehlík Tomáš
Hello, another simple question - how can I show articles / assets for standard user (not root) in main menu? There is only "home page", "search" and "tools". Thank you Tomas Stehlik- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training *