[rt-users] CommandByEmail Set CustomField on Create

Hi All, I am trying to create a ticket by email with various fields set. I have set headers X-RT-Command: CustomField{PNR}: 12345678 and the lodges show Running CommandByMail as a...@b.cm (/var/www/xxx/local/plugins/RT-Extension-CommandByMail/lib/RT/Extension/CommandByMail.pm:309) [2482]

Re: [rt-users] Failed attempt to create a ticket by email, from us-c...@ncas.us-cert.gov

It finally dawned on me what the problem was, and I thought it would be good to document this in the mailing list archives in case others search for it. The user was DISABED. Ugh, so simple. Thanks for all the effort and input. Steve On 2016-11-22 3:37 pm, Stephen Switzer wrote: > Reza,

Re: [rt-users] supplying database credentials to rt-fulltext-indexer

I thought it would, but it doesn't seem to be. My db credentials must be correct, because RT isn't complaining of any db problems, and is working fine. Is it possible that there's a bug in 4.4.1 that causes this indexer to get confused by the use of the RT_SiteConfig.d/* files? I use those

Re: [rt-users] supplying database credentials to rt-fulltext-indexer

On Fri, 9 Dec 2016 17:30:31 -0500 Alex Hall wrote: > What this file never says is how to tell the indexer tool how to connect to > the database. It clearly isn't pulling from the RT configuration, nor from > /home/www-data/rtrc. The indexer reads and uses the database