Re: [rt-users] Change Management Multiple Owners

Hi Alex, I forgot to mention that in the logs. The error I am receiving is: AdminCc: Can't call method "MemberEmailAddressesAsString" on an undefined value at template line 8. At line 8 in the template is: Queue: ___Approvals I feel that its something small I am missing -- View this messa

Re: [rt-users] Change Management Multiple Owners

Hi Alex, I do apologize for replying to you directly. Thank you for your feedback. Greatly appreciated. I have a simple template (one owner) and a complex template (Group AdminCc). When I have the simple template implemented and I reveive an approval ticket. Under status I see (/Pending Approv

[rt-users] Change Management Multiple Owners

Hello, I am trying to implement CM solution using Request Tracker. I am using version 4.0.4. Is there any way I can add multiple owners to approve tickets instead of just one? I know there is an "AdminCC group" option for version 4.0.5 or later. This is not an option for us at this time. Is there

Re: [rt-users] Receiving Error in RT-Logs

Since then I have resolved the issue of this error in the RT-logs. It turns out. It was one of my templates acting up. I was using $ticketObj instead of $ticket. I am still receiving a problem with regards to escalating the priority though. -Aaron As it indicates, this error is caused by so

[rt-users] SLA Issue

Hello, I have made SLA's using CustomField and I wrote a scrip that will set a priority number and a due date depending on which level of SLA it is assigned to. When I try to do a Priority Escalate the Priority jumps from e.g. 50 - 1 or 99 - 50 etc. It wont escalate in order. I don't understand w

[rt-users] Receiving Error in RT-Logs

Hi, For the past few days I have been messing around with SLA's. I managed to get them working but ever since then (I think) I have been receiving an error in RT-Logs. The error message I am getting is: Too late to safely run transaction-batch scrips! This is typically caused by using ticket o

[rt-users] How to assign tickets to a queue based on email address AND subject line?

Hi all, I am currently trying to sort tickets into a specific queue based on a specific email address AND subject line. I know some of you will mention Procmail or some other MDA. I wish to do this with just a perl scrip. I have assigned tickets to queues based on email address and I have assig

[rt-users] How to assign tickets to a queue based on email address AND subject line?

Hi all, I am currently trying to sort tickets into a specific queue based on a specific email address AND subject line. I know some of you will mention Procmail or some other MDA. I wish to do this with just a perl scrip. I have assigned tickets to queues based on email address and I have assigne