Re: [rt-users] DB performance

lp on how I can check DB integrity, and make sure that DB will not > slow RT. > The first question is: what db do you use? mysql/postgres/oracle? Different DBs requires different approaches. The second question is: what db do you use? The third and the rest of questions are rely on DB. --

Re: [rt-users] Errors in scrips.

22.04.2010 15:43, H Manohar Rayker пишет: > > How can I track errors in scrips? > The same way as the rest of errors - they're logged. -- Agnislav Onufrijchuk PortaOne, Inc., RT Developer Tel: +1-866-SIP VOIP (+1 866 747 8647) ext. 7670 PortaOne Booth 812 @ ITW 2010

Re: [rt-users] New install rt-mailgate problem

t set port when you call rt-mailgate. In your case it should be similar to: | //usr/local/Rt/rt-3.8.7/bin/rt-mailgate --queue General --action correspond --url >https://rt.host.com:8001/ -- Agnislav Onufrijchuk PortaOne, Inc., RT Developer Tel: +1-866-SIP VOIP (+1 866 747 8647) ext. 767

Re: [rt-users] New install rt-mailgate problem

--url https://rt.host.com:8001/ -- Agnislav Onufrijchuk PortaOne, Inc., RT Developer Tel: +1-866-SIP VOIP (+1 866 747 8647) ext. 7670 PortaOne Booth 812 @ ITW 2010 International Telecommunication Week Marriott Wardman Park Hotel Washington, DC - May 24-26 Discover RT's hidden secre

Re: [rt-users] rt emailing extra line breaks

Vitaly Tskhovrebov wrote: We're doing a lot of emailing through RT. So we have an issue, when quotation has much more line breakes, then in original letters. It seems like RT doing s/\n/\n\n/ every time.: Hi, Vitaly. We've fixed this on our 3.8.4 with an attached patch. -

Re: [rt-users] How to send a different message to each requestor of ticket?

ifferent templates accordingly to user's CF value. -- Agnislav Onufrijchuk PortaOne, Inc., RT Developer Tel: +1-866-sip voip (+1 866 747 8647) ext. 7670 Meet us at CeBIT 2010 March 2-6, Hanover, Germany Hall 13, Booth D15 ___ http://lis

Re: [rt-users] Merge Two Qs?

Gabriel - IP Guys wrote: > Hi guys, Just a quick one, is it possible to merge two existing q’s > into one? > You can make bulk update of all tickets from one queue to assign them to another queue. -- Agnislav Onufrijchuk PortaOne, Inc., RT Developer Tel: +1-866-SIP VOIP (+1 866

Re: [rt-users] Broken attachements

Zodal wrote: > > I am using Rt 3.8.4 and if user creates new ticket in QuickCreate, add some > attachements and give somebody to Cc, the attachements are broken when they > are received. > Attachments are being broken in DB or in sent e-mail? -- Agnislav Onufrijchuk Por

Re: [rt-users] rt 3.8.4 customization (FreeBSD)

/html manually, then create Ticket directory under it and put your modified Display.html inside. If $MasonLocalComponentRoot contains another value, just do the same steps, as above, but instead of 'local/html' create directory set in the variable. -- Agnislav Onufrijchuk PortaOne, Inc.,

Re: [rt-users] Monthly Tasks

ll return 1 in case today is day of scanning. 2. Add rt-crontool call with the Condition and appropriate Action to crontab to be run daily. -- Agnislav Onufrijchuk PortaOne, Inc., RT Developer Tel: +1-866-SIP VOIP (+1 866 747 8647) ext. 7670 Meet us at ITEXPO West 2009 S

Re: [rt-users] "Read-Only" global switch?

ith granting rt_user mysql user only SELECT right for rt3 db for all tables except sessions. -- Agnislav Onufrijchuk PortaOne, Inc., RT Developer Tel: +1-866-SIP VOIP (+1 866 747 8647) ext. 7670 Meet us at ITEXPO West 2009 September 2-3, Booth 427 Los Angeles Convention Center __

Re: [rt-users] RT [Transactions] failing after Fedora upgrade

Jay Vlavianos wrote: > > Transactions not supported by database at > /usr/lib/perl5/vendor_perl/5.10.0/i386-linux-thread-multi/DBI.pm line 1674. > What DBD::mysql version do you use? Do you have InnoDB engine enabled in your my.cnf ? -- Agnislav Onufrijchuk PortaOne, Inc., RT D

Re: [rt-users] very simple (and possibly dumb) question, correspondence subject.

pty, the text is being got from $rtname variable in RT_SiteConfig.pm > I'd like to change that to RT-PS + ticket number + ticket subject. I don't know what is RT-PS. Please, clarify. -- Agnislav Onufrijchuk PortaOne, Inc., RT Developer Tel: +1-866-SIP VOIP (+1 866 747 8647) ext. 7670

Re: [rt-users] Difference between a CC and a Requestor

ed for > documentation on this but have not found much). > Requester can see his tickets via SelfService page. -- Agnislav Onufrijchuk PortaOne, Inc., RT Developer Tel: +1-866-SIP VOIP (+1 866 747 8647) ext. 7670 Meet us at ITEXPO West 2009 September 2-3, Booth 427

Re: [rt-users] RT Memory Leaks Problem

chectl graceful >/dev/null 2>&1 > > This should keep everything in check. I hope that this helps. > I have the same problem with rt 3.4.4 and have to restart apache periodically. Graceful restart doesn't help me, it's needed to make full restart: > apachectl restart

Re: [rt-users] What software is recommended for high-loaded RT3.8-latest?

99.9% of RT users are running. Agree :) Thanks for help! -- Agnislav Onufrijchuk PortaOne, Inc., RT Developer Tel: +1-866-SIP VOIP (+1 866 747 8647) ext. 7670 Meet us on April 14-15 at Booth 1202 Billing & OSS World Conference & Expo Rio All-Suite Hotel & Casino,

Re: [rt-users] What software is recommended for high-loaded RT3.8-latest?

eries every day. No, we didn't shred any of tickets yet, because currently we use 3.4.4 version :( -- Agnislav Onufrijchuk PortaOne, Inc., RT Developer Tel: +1-866-SIP VOIP (+1 866 747 8647) ext. 7670 Meet us on April 14-15 at Booth 1202 Billing & OSS World Conference & Expo

Re: [rt-users] What software is recommended for high-loaded RT3.8-latest?

e is down. :) > FTS - is one of the advantages of PostgreSQL we look for. Thank you for help! -- Agnislav Onufrijchuk PortaOne, Inc., RT Developer Tel: +1-866-SIP VOIP (+1 866 747 8647) ext. 7670 Meet us on April 14-15 at Booth 1202 Billing & OSS World Conference &

[rt-users] What software is recommended for high-loaded RT3.8-latest?

been useful, but many would argue > that for a larger system like yours PG wouyld give you better > performance. Again, a bit of benchmarking wouldn't go amiss. > Thank you! -- Agnislav Onufrijchuk PortaOne, Inc., RT Developer Tel: +1-866-SIP VOIP (+1 866 747 8647)

[rt-users] What software is recommended for high-loaded RT3.8-latest?

ase advice software for serving such high-loaded system: - FreeBSD or Linux? - File system: Ext3/XFS/JFS/...? - apache 2.2 or nginx? - MySQL or Postgresql? Any advice will be appreciated. -- Agnislav Onufrijchuk PortaOne, Inc., RT Developer Tel: +1-866-SIP VOIP (+1 866 747 8647) ext. 7670

[rt-users] Temporary files issue

one upgrading to 3.8-latest. Can you advice something in our current situations? We made a workaround - set "UNLINK => 0" and cleanup procedure is running by cron. It seems it's workable. -- Agnislav Onufrijchuk PortaOne, Inc., RT Developer Tel: +1-866-SIP VOIP (+1 866 747 8

[rt-users] Temporary files issue

Where can be the root of such incorrect behavior? We're thinking about rewriting Interface::Web->MakeMIMEEntity method with the newest (from 3.8 branch) to use memory instead of tempfiles. Can you advice, is it a good idea or not? WBR, -- Agnislav Onufrijchuk PortaOne, Inc., RT Deve