[rt-users] query amount of timeworked BETWEEN 1st and Last day of the month

and creation date/time.Ultimately i hope to build a monthly dashboard that can easily report this.Many thanks for your help.Alex-- Alex Rhys-Hurn | ITworX LimitedP.O. Box 1649, 00502, Karen, KenyaTel: +254 (0) 20 2444824 | Cell: +254 (0) 724 972541Web: www.itworx.co.ke

[rt-users] RT4.2 TimeTaken TimeWorked what changed?

Hello,Please can somebody help me to understand in laymans terms what changed in 4.2 vis TimeTaken TimeWorked fields.Is it now enough for me to only query TImeWorked to get an accurate view of time?Many thanks,Alex-- Alex Rhys-Hurn | ITworX LimitedP.O. Box 1649, 00502, Karen, KenyaTel: +254 (0

[rt-users] howto make a non-privileged user able to only view articles

Hello,Is it even possible to allow a non-privileged user to view only articles in a specific class?If so any pointers?Many thanks,Alex-- Alex Rhys-Hurn | ITworX LimitedP.O. Box 1649, 00502, Karen, KenyaTel: +254 (0) 20 2444824 | Cell: +254 (0) 724 972541Web: www.itworx.co.ke We're hiring

[rt-users] Help with Rich Text Editor

can I troubleshoot this?Help appreciated, many thanks,Alex-- Alex Rhys-Hurn | ITworX LimitedP.O. Box 1649, 00502, Karen, KenyaTel: +254 (0) 20 2444824 | Cell: +254 (0) 724 972541Web: www.itworx.co.ke

[rt-users] Rich Text Formatting in Articles Rt 4.0.2

to do '''bold ''' wikitext formatting and they say they would prefer the menu bar.Any help appreciated, and thanks in advance,Alex-- Alex Rhys-Hurn | ITworX LimitedP.O. Box 1649, 00502, Karen, KenyaTel: +254 (0) 20 2444824 | Cell: +254 (0) 724 972541Web: www.itworx.co.ke

[rt-users] Query to usein dashboard for timeworked

should get output that says something like queue = queuenametimeworked (for all tickets, totalled) since 1st of current month = xx minutesI will then make a saved search and use a dashboard notification to send that around.Is what i am asking even possible?Many thanks, Alex-- Alex Rhys-Hurn | ITworX

Re: [rt-users] Announcing RT-REST and RT-Jasper [was: RT and JasperReports Server Integration (got it working, anyone interested?)]

] Total time: 20 seconds [INFO] Finished at: Sat Apr 28 19:27:28 UTC 2012 [INFO] Final Memory: 3M/8M [INFO] - Original Message - From: Benjamin Boksa mailingli...@boksa.de To: Alex Rhys-Hurn a...@itworx.co.ke

Re: [rt-users] Announcing RT-REST and RT-Jasper [was: RT and JasperReports Server Integration (got it working, anyone interested?)]

wow! Awesome. I am going to try this immediately. Thanks so much for the quick reply too. Alex - Original Message - From: Benjamin Boksa mailingli...@boksa.de To: Alex Rhys-Hurn a...@itworx.co.ke Sent: Friday, 27 April, 2012 1:24:03 PM Subject: Re: [rt-users] Announcing RT-REST

Re: [rt-users] RT 4.0.2 and SLA: Not clear about CF

Also I would like to be able to set a default SLA value for each queue, as my users are forgetting sometimes to choose correctly.When submitting tickets by email and web gui is makingthe correct SLA apply, but then what is the use of choosing an SLA valuein the CF?AlexFrom: "Alex Rhys

[rt-users] show ticket history the other way round?

Hello,Is it possible to configure RT to show ticket history to show the most recent reply on a ticket at the top of the history instead of the bottom?The scrolling is getting crazyMany thanks,Alex-- Alex Rhys-Hurn | ITworX LimitedP.O. Box 1649, 00502, Karen, KenyaTel: +254 (0) 20 2444824

Re: [rt-users] SOLVED: Captcha Extension on RT 4.0.2 fails to compile

Subject: Re: [rt-users] Captcha Extension on RT 4.0.2 fails to compile On Sun, Aug 28, 2011 at 10:43:36AM +0300, Alex Rhys-Hurn wrote: Hello everyone, I am trying to install the captcha extention on RT 4.0.2. I use these commands from the README file: perl Makefile.PL make make install

[rt-users] Captcha Extension on RT 4.0.2 fails to compile

Rhys-Hurn | ITworX LimitedP.O. Box 1649, 00502, Karen, KenyaTel: +254 (0) 20 2444824 | Cell: +254 (0) 724 972541Web: www.itworx.co.ke This e-mail contains confidential information or information belonging to ITworX Limited and is intended solely for the addressees. The opinions therein, explicit

[rt-users] RT_SiteConfig problems

anyone tell me what they are supposed to do? I cant see that they make any difference.I would like to see that any time bpslogo.png is called, that it is replaced with my logo. E.G. The footer.I see that they are properly loaded when I go to Configutation-Tools-System COnfiguration page.Many thanks,A

[rt-users] Rt 4.0.1 Time Report

that these work with RT 4 and or propose another solution?Thank you very much.Alex-- Alex Rhys-Hurn | ITworX LimitedP.O. Box 1649, 00502, Karen, KenyaTel: +254 (0) 20 2444824 | Cell: +254 (0) 724 972541Web: www.itworx.co.ke This e-mail contains confidential information or information belonging

Re: [rt-users] Tuning RT4

Hello... I am a brand new RT user. This is my first post. We are network people and dont know much about apache and web server tuning and so forth. (learning fast). But, the first trial install of RT that I made using Rt 3.8 using the Ubuntu packages on an Ubuntu 10.04 virtual machine with

Re: [rt-users] Tuning RT4

Rhys-Hurn wrote: The php.info and other apache status pages, and webmin that I have running on this machine are superfast, so I point to RT as being the culprit. php.info and the apache status pages are not actually performance tests since they just dump information to the page without doing